Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Dont underestimate the importance of change management.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. We are thrilled to bring the Mapco and Majors’ teams together,” said Ben Smith, President of Majors Management in a statement. “We

Management 296

Management Location Planning Store Operations 296

Inside Retail

NOVEMBER 21, 2024

Beginning his Bridgestone career as an original equipment engineer, Tamblyn has accumulated nearly two decades of experience, progressing through roles such as technical service manager, sales and solution manager before reaching his current position. Bridgestone said it will announce Saliba’s successor as GM of sales later.

Management 246

Management ATS 246

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% Ellie Crawford is the Director of Product Management at Manhattan Associates.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

FEBRUARY 14, 2025

In October 2023 Steve Madden completed its acquisition of the privately held womens fashion label Almost Famous , and in June 2022 Steve Madden deployed a new order management system from HotWax Commerce. The acquisition is expected to close in Q2 2025, subject to customary closing conditions.

Accessories 279

Accessories Department Stores Finance Fashion 279

Retail TouchPoints

NOVEMBER 22, 2024

Initially launched in April 2022, Feel House is a multi-sensory retail experience where “self-expression [is] comfortable for all.” Fuzzy boots and slippers aside, the brand is embracing all things comfy and cozy by bringing back its popular Feel House concept — this time with Grammy Award-nominated artist Post Malone.

Apparel 278

Apparel Fashion Location Management 278

Retail TouchPoints

FEBRUARY 24, 2025

Forever 21s Twisting Tale of Bankruptcies and Sales Forever 21s intellectual property has been owned by brand management firm Authentic Brands Group since its first bankruptcy in 2019 , and a second bankruptcy would not disrupt that arrangement. If a buyer is not found, a chainwide liquidation is in the cards. In the U.S.,

Fast Fashion 278

Fast Fashion Fashion Brand Management Returns 278

Retail TouchPoints

DECEMBER 16, 2024

To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management. Next, turn to skills such as sustainable procurement, supply chain management and stakeholder management.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Retail TouchPoints

JANUARY 6, 2025

.” Our partnership will not only open up new opportunities for our brand partners advertising on Instacart, but also deliver value to stakeholders across the foodservice industry, including operators, distributors and food manufacturers, added Andrew Nodes, VP and General Manager of Instacart Business and Supply Chain in a statement.

Advertising 277

Advertising Point of Sale Marketing Management 277

Inside Retail

JANUARY 29, 2025

Established in 2022 in Howrah, the retail centre spans 6002sqm and is anchored by a Coles supermarket, a full-line Priceline, a 24-hour drive-thru McDonald’s Liquorland, and 16 other specialty stores. JLL’s Jacob Swan, Stuart Taylor and Tom Noonan managed the sale process.

Specialty Store 258

Specialty Store Supermarket Management Marketing 258

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. Once confirmed, theyll finish checkout using one of Adidas’ payment options.

Fulfillment 216

Fulfillment Checkout Accounting Returns 216

Inside Retail

NOVEMBER 25, 2024

The strategic partnership includes the management of marketing initiatives, sales operations, and distribution channels for Movado Group’s extensive brand portfolio. The company manages more than 30 stores and partners with more than 300 retail outlets across Asia.

Accessories 246

Accessories Point of Sale Marketing Consumer 246

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Then, in 2022 the retailer debuted a dropship channel for online sales.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Inside Retail

MARCH 2, 2025

McDonalds Australia CEO and managing director Antoni Martinez is leaving the Golden Arches after nearly 20 years with the fast food giant and almost than three years in the leadership role. Before he took on the top leadership role in Australia in March 2022, Martinez had led McDonalds Korean business.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets provide the convenience shoppers have come to expect. Retailers must optimize their platforms to capture this demographic.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. billion in 2022. Amazon announced it posted over $3.1 million customers, reaching 7.9

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

MAY 14, 2025

Our Ikea Family members represent some of our most engaged customers nationwide and we wanted to provide enhanced value to them in every interaction they make with our brand, said Nicole King, Customer Engagement and Loyalty Manager at Ikea U.S. in a statement. The Ikea Family program launched in the U.S.

Promotions 162

Promotions Management ATS Customer Experience 162

Inside Retail

JANUARY 10, 2025

One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated. As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 “Range is another one.

Point of Sale 264

Point of Sale Location Promotions Management 264

Retail TouchPoints

NOVEMBER 4, 2022

Lowe’s Canadian business represents approximately 7% of its full year 2022 sales outlook, but divesting the operation is “an important step toward simplifying the Lowe’s business model,” said Marvin Ellison, Chairman, President and CEO of Lowe’s in a statement. “We We remain confident in our short- and long-term outlook for the U.S.

Store Operations 356

Store Operations Returns Management Marketing 356

Retail TouchPoints

NOVEMBER 26, 2024

Aimée Lapic, CEO, Hanna Andersson The woman behind the curtain of much of this effort is CEO Aimée Lapic, who joined the company in 2022. The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson.

Boutique 289

Boutique Apparel Customer Experience Shopping 289

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year.

Advertising 165

Advertising Shopping Management ATS 165

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Retail TouchPoints

DECEMBER 23, 2024

The fashion retailer celebrated its one-year Meta-versary in 2022 with the launch of The F21 Metaverse Collection , a real-life collection based on the virtual beanie it sold in its Roblox store, Forever 21 Shop City , which garnered a lot of buzz and even more sales.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Fulfillment 359

Fulfillment Planning Customer Experience Management 359

Retail TouchPoints

FEBRUARY 19, 2024

from 2022, while Cyber Week overall sales were $38 billion, an increase of 7.8% vs. 2022, according to the CNBC /NRF Retail Monitor. from 2022 to $222.1 Installs resulting from our ecommerce app install campaigns on Android devices peaked during the second week of November, which was also the case in 2022. billion, up 7.5%

Marketing 278

Marketing Marketing Spend Advertising Management 278

Inside Retail

NOVEMBER 13, 2024

“Originally the event has always been based on trade with a consumer event later, and in the last few years we have seen them merging this and not investing in getting overseas buyers to come to Australia,” Phoebes Garland, co-founder of Garland & Garland, a fashion and lifestyle brand management agency, told Inside Retail.

Fashion 246

Fashion Consumer Planning Brand Management 246

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 million for Q3 2022, which ended Sept. The retailer had about $121.5 billion in debt. However, the retailer is still struggling on the sales side. Net sales were down 1.6%

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

FEBRUARY 27, 2024

Earlier this month Arkhouse Management put forward a slate of nine nominees to the Macy’s Board of Directors that includes former executives from retail heavyweights Hudson’s Bay Co., lower than the same period in 2022, with comp sales down 5.4% drop from 2022. Target, The Vitamin Shoppe and Victoria’s Secret. billion were 1.7%

Location 278

Location Department Stores Fulfillment Planning 278

Inside Retail

NOVEMBER 27, 2024

“This year it feels like Australian retailers have opted for a longer sales period starting their Black Friday promotions weeks before the day,” Locke Fitzpatrick, digital marketing manager at LSKD, told Inside Retail. “We We have seen the trend for a few years now and have definitely joined the party in previous years.”

Markdowns 241

Markdowns Promotions Advertising Department Stores 241

Retail TouchPoints

DECEMBER 29, 2022

24, 2022, customers purchased a specially marked, prepacked Holidays Without Hunger food box for $6 or made a cash donation at checkout. During the Holidays Without Hunger campaign, which ran from Nov. 9 through Dec.

Checkout 312

Checkout Management ATS Marketing 312

Retail TouchPoints

MAY 6, 2025

By 2022, when Google formally partnered with the UKs Competition and Markets Authority (CMA) and Information Commissioners Office (ICO), it was clear how rapidly things were evolving. Users can manage their preferences directly in Chromes Privacy and Security Settings, where they have the flexibility to choose what works best for them.

Marketing 165

Marketing Advertising Planning Management 165

Retail Gazette

DECEMBER 10, 2024

Sycamore, which owns US stationery chain Staples, has a track record of investments in UK retail, including past stakes in Kurt Geiger and offers for Ted Baker in 2022. Back in 2022, the business attempted to sell the British high street giant for an estimated 7bn but abandoned the plan due to shifting market conditions.

Beauty and Health 120

Beauty and Health Planning Marketing Management 120

Retail Focus

OCTOBER 28, 2024

Alistair Winning , Asset Manager at Sovereign Centros from CBRE , asset managers of Merry Hill, commented: “2024 is shaping up to be another bumper year for Merry Hill. and 7% respectively versus 2022, showing consistent growth ahead of major new anchor openings from Harvey Norman and XF Gym in October.

Management 130

Management Shopping ATS 130

Retail TouchPoints

MARCH 1, 2023

The retailer also will invite brand partners to join The Folklore Connect, which provides software for diverse and sustainable brands to manage and scale their wholesale businesses and serves as a marketplace for retailers to buy from historically marginalized brands.

Wholesale 302

Wholesale Fashion Location Management 302

Retail TouchPoints

JUNE 3, 2024

What a difference two years make: Dollar General was enthusiastic enough about self-checkout in June 2022 that it announced trialing 100% self-checkout at 200 stores. Dollar General also is focusing on reducing turnover among managers, in part with improvements to supply chain and merchandising functions. billion , a 6.1%

Checkout 279

Checkout Payment Services Inventory Management ATS 279

Inside Retail

APRIL 3, 2025

This may very well be the perfect training for an e-commerce manager. I was fortunate that they trusted me with so much of the business and ended up giving me a new business that they had just acquired to manage and grow, and it really lit that fire for driving growth and change and from a customers point of view, she said.

Management 147

Management ATS Consumer Shopping 147

Inside Retail

JUNE 14, 2024

Frozen yogurt and acai brand Yo-Chi has opened its 30th store in Semaphore, South Australia, which management said marks a “huge milestone” for the brand. “It Established in 2022, the yogurt shop is known for its buffet-style bar that allows customers to create their own frozen yogurt or acai desserts.

Planning 289

Planning Management Shopping 289