Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . Take Back Control With Tech-Enabled, End-to-End Supply Chain Management.

Fulfillment 267

Fulfillment Supply Chain Management Management Consumer 267

I Vend

FEBRUARY 6, 2023

At the same time, we’re seeing increasing stock outs, with 80% * of shoppers saying they saw a decline in stock levels in 2022. iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. Read about iVend’s smart retail technology for inventory management.

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Prediction 2: Diversification of fulfillment services will be key to omnichannel success. One key area to watch is rapid delivery or quick commerce.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S. per order or an annual fee of $49.

Fulfillment 254

Fulfillment Wholesale Accounting Consumer 254

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 189

Fulfillment Promotions Shipping Store Operations 189

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Put managers front and center. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 225

Payment Services Fulfillment Store Operations Point of Sale 225

Retail TouchPoints

SEPTEMBER 22, 2022

Ancora cited Kohl’s repeated rejection of acquisition offers, including from Sycamore Partners and Acacia Research in February 2022 and Franchise Group in July 2022, as part of the need for new management. The activist investor expressed concern that Kohl’s will be unable to manage a true turnaround. Net sales fell 8.5%

Operating Expenses 240

Operating Expenses Fulfillment Management Accounting 240

Retail TouchPoints

JULY 31, 2023

But as ghastly as this figure is, it is down by $172 billion from 2022. billion , “but down $174 billion and after 2022 showing tremendous improvement in product availability,” according to the report. this year over 2022, compared to just a 10% increase worldwide. Inventory distortion, which is equivalent to 7.2% worldwide. “The

Markdowns 219

Markdowns Shipping Fulfillment Consumer 219

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

Returns 213

Returns Fulfillment Shipping Checkout 213

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications 298

Telecommunications Finance Store Operations Consumer 298

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and.

Point of Sale 267

Point of Sale Supermarket Customer Experience Management 267

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion during the same period in 2022. Excluding fuel sales, same-store sales grew 1.1% billion in cash.

Planning 233

Planning Grocer Wholesale Payment Services 233

Retail TouchPoints

NOVEMBER 19, 2021

comparable sales growth and 8% ecommerce growth during Q2 2022, which aligns with calendar Q3 2022. Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores.

Fulfillment 206

Fulfillment Shipping Planning Promotions 206

Retail TouchPoints

MAY 18, 2023

overall, but omnichannel offerings helped offset this decline: same-day services saw unspecified mid-single-digit growth, led by high-single-digit growth in Drive-Up orders, and more than 97% of sales were fulfilled by stores. The company expects these losses to weigh on full-year results by more than $500 million compared to 2022.

Fulfillment 213

Fulfillment Advertising Consumer Management 213

Retail TouchPoints

JANUARY 10, 2023

“We are excited to introduce Package Pickup as a seamless and efficient offering for those looking to make returns during the busy post-holiday season and throughout the year,” said Gagan Gupta, Product Manager at DoorDash in a statement. retailers in 2022, $816 billion , or 16.5% , was returned. trillion sold by U.S.

Returns 241

Returns Drop-Shipping Wholesale Shipping 241

Retail TouchPoints

OCTOBER 31, 2023

By integrating in-store production data with the solution provider’s Fresh Retail Platform, Invafresh helps Price Chopper/Market 32 forecast more intelligently and accurately as well as manage replenishment, production and inventory. Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

Supermarket 237

Supermarket Marketing Management Shopping 237

Retail TouchPoints

NOVEMBER 7, 2023

This marks the first major announcement since the brand management firm announced its strategic partnership with Express, Inc. Express announced its partnership with WHP Global in December 2022, which saw WHP take a minority stake in Express, Inc. late last year.

Accessories 234

Accessories Apparel Brand Management Planning 234

Retail TouchPoints

APRIL 12, 2023

As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators. San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Customer Experience 309

Customer Experience Shopping Consumer Fulfillment 309

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 291

Home Furnishings Shipping Fulfillment Consumer 291

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She was named to the Mass Market Retailers Most Influential Women lists in 2022 and 2024. . — Dollar General has promoted 18 executives to new roles at the company.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

JULY 17, 2023

billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Inventory management. from 2023 to 2030.

Payment Services 226

Payment Services Checkout Inventory Management Customer Experience 226

Retail TouchPoints

AUGUST 30, 2023

Email is a top communication channel to reach customers, and 72% of brands allow customers to manage personal preferences. However, only 34% allow shoppers to manage how often they receive emails. Although there was an increase in same-day delivery to 33%, only 44% today offer next-day delivery (61% in 2022).

Checkout 214

Checkout Shipping Customer Experience Point of Sale 214

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Here Are The Ten Emerging Retail Trends We Predict For 2022. Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers. New Look Stores. Emphasizing micro-fulfillment & smart delivery.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

NOVEMBER 20, 2023

But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C. beginning in 2022. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 182

Apparel Marketing Returns Advertising 182

Retail TouchPoints

JANUARY 30, 2023

David has deep experience in pharmacy benefit management that will help us deliver on our growth strategy for the business.” Walgreens reportedly shortened hours at some stores for this reason in November 2022, according to Business Insider.

Consumer 189

Consumer Planning Management Store Operations 189

Retail TouchPoints

MAY 10, 2022

“Our stores remain one of our biggest strengths and we will continue to transform them to meet the needs of our customers for generations to come,” said Tolga Öncü, Retail Operations Manager at Ingka Group in a statement. “We IKEA also has been experimenting with even smaller stores in the U.S., dubbed studios.

Planning 244

Planning Location Shipping Management 244

Retail TouchPoints

JANUARY 8, 2024

of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. This includes monitoring their employees and ensuring they receive the training they need to manage money and inventory appropriately. Similarly, 57.8% reported ecommerce fraud and loss as a growing concern, while 48.5%

Loss Prevention 213

Loss Prevention Returns Point of Sale Shipping 213

Retail TouchPoints

JANUARY 24, 2023

Profit margins in this area are typically many times larger than those generated by selling products to consumers, but some nascent media “moguls” are concerned about measurement, data management and connecting ads to customer actions in the digital and physical worlds (just like with the rest of retail). “We Enablement is so important.

Home Furnishings 268

Home Furnishings Advertising Consumer Customer Experience 268

Mass Relators

FEBRUARY 26, 2024

Over the course of the last decade, the company that began as a general merchandise discount store operator has entered several new fields, including financial services, technology development and health care clinics, to name just a few. store managers. He added that turnover among managers has stabilized since 2022.

Discount Store 52

Discount Store Planning Management Fulfillment 52

Retail TouchPoints

OCTOBER 20, 2021

Additionally, the experts note that retail, and the economy at large, will be dealing with these disruptions into 2022 and potentially beyond, particularly if new COVID variants or increasingly common natural disasters conspire to slow things down even further. Long-Term Recommendations.

Supply Chain Management 282

Supply Chain Management Promotions Consumer Fulfillment 282

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce.

Point of Sale 271

Point of Sale Checkout Consumer Promotions 271

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 296

Inventory Management Beauty and Health Management Planning 296

Retail TouchPoints

OCTOBER 4, 2023

Convenience Only Becomes More Important Another stat from our 2022 Omni Guide showed that 66% of consumers choose a retailer based on convenience, while only 47% choose a retailer based on price/value. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 254

Merchant Services Social Commerce Checkout Payment Services 254