Independent Retailer

FEBRUARY 3, 2022

With ecommerce constantly evolving, new in-store gadgets coming out to help transactions go faster and more smoothly, and data becoming more crucial to personalizing the customer experience, retailers need to stay alert on the latest trends to keep business booming. Social Media Platforms Become the New QVC for Millennials and Gen Z.

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Payment Services Social Commerce Location Consumer 76

Retail TouchPoints

JULY 7, 2022

“Everyday influencer engagement is, on average, about 10X that of a professional influencer, and [they have] nearly 2X the conversion rate,” said Evan Wray, CEO of social commerce platform Mavely. Move Beyond Social Commerce Platforms for Maximum Impact.

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Marketing Social Commerce Consumer Management 279

Retail TouchPoints

NOVEMBER 11, 2022

The chief marketing position at TikTok has been vacant since the departure of Nick Tran in January 2022. According to the New York Post , Tran was ousted after “blindsiding top management with a series of increasingly bizarre campaigns,” including a plan to open ghost kitchens that would deliver dishes that had gone viral on the platform.

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Marketing Advertising Customer Experience Planning 229

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). For example, social commerce is a “big thing” in China, Ahluwalia noted.

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Retail TouchPoints

AUGUST 17, 2022

Stores should lean into community and connectivity: Kids Foot Locker’s “Play” concept is designed to bring entertainment and community to stores, and the retailer plans to open more of these locations in the future.

Consumer 269

Consumer Customer Experience Apparel Advertising 269

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Retail TouchPoints

JANUARY 12, 2023

Reda quoted a 2022 KPMG consumer study revealing that while 58% know about the metaverse, only 8% have actually visited/participated ( 43% said they were likely to participate during the next 12 months ). Retail media networks on the rise: “Throughout 2022, it seemed as though a new retail media network launched every day,” Reda wrote.

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Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. Forever 21 too has virtual stores in the metaverse, where significant interest in a virtual-only beanie has encouraged the retailer to add a physical version to its winter 2022 catalog. . When Facebook, Inc.,

Merchant Services 237

Merchant Services Social Commerce Customer Experience Fashion 237

Retail TouchPoints

APRIL 5, 2023

Poshmark began testing Posh Shows in Q4 2022 and said that sellers already have hosted more than 100,000 shows, with shoppers placing more than 4 million bids in live auctions. The platform also said it plans to add new features to the program in the coming months, with a focus on creating new ways for users to shop and connect live.

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Fashion Shopping Planning Social Commerce 233

Retail TouchPoints

JULY 20, 2022

Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023? These key investments and opportunities include: Mobile experience. In 2022, that number surged to 76% , beating web, store and cross-channel implementations.

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Consumer Customer Experience Inventory Management Shopping 252

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022. Transcript. Scot: [14:26] Right.

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Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

JUNE 15, 2022

Lastly, QR codes offer a wellspring of data that fuels business intelligence, such as: what is being scanned, how long customers were in stores, what they bought and what actions they took, can all help plan store use and maximize profitability. Social Shopping (Livestream). App Utilization.

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Payment Services Checkout Shrinkage Fast Fashion 258

Retail TouchPoints

JUNE 9, 2022

But Lindsay Jerutis, GM for ShopStyle Collective , believes that marketing and social teams are overlooking a significant opportunity: using influencers to sway product demand and respond to product availability challenges. The influencer marketing industry is poised to reach $16.2

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Consumer Marketing Promotions Management 356

Retail TouchPoints

FEBRUARY 17, 2023

“You could be selling cat litter, plastic bags or an Oscar de la Renta evening gown — it all starts with really understanding the customer and the value exchange you need to create. When she joined Homedics in May 2022, she wanted to bring similar processes to her new team that also encouraged deep collaboration and brainstorming.

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Marketing Wholesale Advertising Consumer 283

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Brand elevation is core to the Ralph Lauren strategy,” said Patrice Louvet, CEO of Ralph Lauren during a fireside chat at the NRF’s 2022 Big Show , held in New York Jan.

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Department Stores Wholesale Consumer Fashion 247

Small Biz Trends

JULY 8, 2021

trillion in 2022. The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales. The better customer experience, the more sales.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

AUGUST 31, 2022

That’s why summer 2022 is prime time for Retail TouchPoints to kickstart holiday coverage. Prediction 5: Holiday 2022 Will Be a True Glimpse of Post-COVID Retail. Dig into their predictions and start putting your seasonal plan in place!

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Sporting Goods Consumer Checkout Shipping 258

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

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Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. In an ironic twist, Johnson himself had to say “goodbye” to the new Bed Bath & Beyond in November.

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Sporting Goods Advertising Consumer Apparel 291

Retail TouchPoints

AUGUST 11, 2022

With previous experience at Amazon and Starbucks, Sheriff has been tasked with expanding Parachute’s physical presence as it simultaneously expands into new categories — from bath to furniture and even loungewear. Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022.

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Location Marketing Fulfillment Social Commerce 256

Retail Geek

JANUARY 12, 2024

No Shopify launches an ad product such as a retail media network Yes Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. For 2023, live streaming commerce, still not meaningful in the US. Number five prediction for Jason Retail Geek. It’s real.

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Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

JANUARY 6, 2023

12:35] Look it was an early social commerce player as far as leveraging Pinterest and things that you could do with. Matt: [1:35] Great to be here guys thanks for having me. But you know just quickly on ModCloth I’ll say that you know we were able to quickly come in. [14:32]

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Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

APRIL 25, 2023

Despite the format’s wild success in China, where it accounted for more than 17% of all ecommerce sales in 2022, livestream commerce has been slower to take off in the U.S. and continuing through the 2022 holiday season, the partners hosted a series of livestreams from upstate New York’s Woodbury Common. The first stream on 11.11

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