Retail TouchPoints

JANUARY 9, 2025

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

DECEMBER 5, 2024

The suit, filed in the District’s Superior Court, alleges that in June 2022 Amazon made a secret internal decision to stop using its fleet of branded trucks to make Prime deliveries to DC zip codes 20019 and 20020, which are high-crime areas of the city east of the Anacostia River.

Checkout 273

Checkout Advertising Consumer Shopping 273

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

JANUARY 30, 2025

From 2018 to 2022, companies that embraced digital leadership saw average annual shareholder returns of 8.1% , compared to 4.9% But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Inside Retail

MARCH 2, 2025

Before he took on the top leadership role in Australia in March 2022, Martinez had led McDonalds Korean business. Among his achievements as CEO, Martinez launched MyMaccas Rewards, a loyalty program with more than 14 million customers. He brought a renewed focus on restaurant execution, training and customer experience.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

NOVEMBER 22, 2024

Initially launched in April 2022, Feel House is a multi-sensory retail experience where “self-expression [is] comfortable for all.” Fuzzy boots and slippers aside, the brand is embracing all things comfy and cozy by bringing back its popular Feel House concept — this time with Grammy Award-nominated artist Post Malone.

Apparel 278

Apparel Fashion Location Management 278

Retail TouchPoints

DECEMBER 4, 2024

“We really underestimated the potential of the pop-up experience for our customers.” Calpak put its brick-and-mortar plans on hold during the pandemic but then doubled down in 2022 when “revenge travel” ramped up and demand was more sustained.

Wholesale 296

Wholesale Planning Accessories Marketing 296

Retail TouchPoints

FEBRUARY 25, 2025

WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022. Amazons Just Walk Out cashierless technology also has found a home in sports stadiums such as Coors Field in Colorado and amusement parks, including Six Flags.

Checkout 236

Checkout Payment Services Location Returns 236

Inside Retail

JULY 1, 2025

Woolworths tried to play Amazon’s game without Amazon’s infrastructure, data or customer base,” he added. According to its ASX announcement, Woolworths acquired an 80 per cent stake in MyDeal in 2022 for $217.4 million, positioning it as a digital counterweight to Amazon. Chia sees the future as one of integration, not imitation.

Fulfillment 162

Fulfillment Customer Experience Returns Marketing 162

Retail TouchPoints

APRIL 1, 2025

A message on the platforms homepage states that the site has stopped accepting orders as of March 28, and redirects customers to the auction-style resale site ShopGoodwill.com. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Inside Retail

FEBRUARY 27, 2025

In Taiwan, where Rocket Delivery launched in late 2022, Coupang has gained momentum with 23 per cent quarter-over-quarter revenue growth. The company has further strengthened its position in the Taiwanese market by introducing its Wow membership program, enhancing customer loyalty and engagement. In 2024, it generated $1.7

Fashion 130

Fashion Customer Experience Shipping Marketing 130

Retail Focus

MARCH 28, 2025

Founded in 1976, DECATHLON has continued its evolution under the leadership of Barbara Martin Coppola since 2022, with a strategy aimed at becoming a multi-specialist sports brand that acts concretely for people, society and the planet. I would like to thank Barbara for the impactful work she has carried out over the past 3 years.

Customer Experience 148

Customer Experience Accounting Promotions ATS 148

Retail TouchPoints

DECEMBER 23, 2024

The fashion retailer celebrated its one-year Meta-versary in 2022 with the launch of The F21 Metaverse Collection , a real-life collection based on the virtual beanie it sold in its Roblox store, Forever 21 Shop City , which garnered a lot of buzz and even more sales.

Payment Services 278

Payment Services Fashion Accessories Kiosk 278

Retail Focus

OCTOBER 30, 2024

Chanel collaborated with South Korean artisans during a 2022 pop-up in Seoul to produce exclusive items that were only sold in that store. Chanel, synonymous with classic and timeless elegance, has ventured into the world of hyper-local pop-up stores.

Location 247

Location Store Layout Consumer Shopping 247

Retail TouchPoints

NOVEMBER 28, 2024

Younger generations, especially millennials, increasingly rely on their digital wallet alone, with 28% (up from 25% in 2022 and 22% in 2021) planning to pay for gift purchases in 2024 using digital wallets. Mobile wallets provide the convenience shoppers have come to expect. Retailers must optimize their platforms to capture this demographic.

Merchant Services 298

Merchant Services Payment Services Shopping Checkout 298

Inside Retail

FEBRUARY 25, 2025

Justin Kestelman founded Hommey in 2020 and opened its first store in 2021 and its second in 2022. Now, with a greater knowledge of what it takes to blend online convenience with tangible experiences, Hommey is opening the doors to its third retail hub in Fitzroy. And have they made you approach your store opening in 2025 differently?

Location 147

Location Customer Experience Shopping ATS 147

Retail TouchPoints

MARCH 20, 2025

The company went through two rounds of layoffs in 2022 and 2023 , culminating in the hiring of Macys and Walmart veteran Matt Baer as CEO. Last year, Baer laid out his plan to turn it all around, beginning with a reimagining of the Stitch Fix brand and experience. But share prices continued to slide and they remain low.

Fashion 279

Fashion Returns Shipping Shopping 279

Retail TouchPoints

FEBRUARY 6, 2025

In August 2022 the U.S. The FreshPass program is available across multiple Albertsons banners including Safeway, Vons, Acme, Jewel-Osco and Shaws. In November 2024 Instacart debuted a SNAP eligibility screening tool.

Consumer 191

Consumer Shopping Customer Experience Fulfillment 191

Retail TouchPoints

OCTOBER 30, 2024

Grubhub had partnered with Rite Aid for deliveries in November 2022 and added CVS in February 2024. Now with PetSmart, we’re giving our customers the ultimate convenience of getting more of what they want delivered right to their door,” said Craig Whitmer, VP of New Verticals at Grubhub in a statement.

Location 173

Location Customer Experience ATS Fulfillment 173

Retail TouchPoints

APRIL 22, 2025

First established in 2022 in Europe, Westfield Rise helps brands forge connections with the millions of high-intent consumers that visit its shopping centers every year, using dynamic media, immersive experiential activations, Westfield signature events and strategic integrations.

Advertising 147

Advertising Consumer Customer Experience Shopping 147

Retail TouchPoints

APRIL 30, 2025

In December 2022 Torrid partnered with ThredUp to become the resale platforms first plus-size brand, and in March 2023 H&M also launched extended apparel sizes in stores and online.

Apparel 218

Apparel Fashion Customer Experience ATS 218

Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

FEBRUARY 14, 2025

The retailer had expanded its beauty assortment in February 2022 with the addition of nearly 40 new brands, including clean and Black-owned brands. In October 2023 Target added a new product from Gwyneth Paltrows Goop brand.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289

Shopping Supermarket Advertising Consumer 289

Inside Retail

DECEMBER 11, 2024

Its exhausting and the Harvard Business Review tells us that employees willingness to support enterprise change collapsed to just 43 per cent in 2022 compared to 74 per cent in 2016. Link your experience: customer and employee. More changes to come In the coming years, it is clear that employee skills will need to change.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

MAY 9, 2025

By 2022, grocery stores accounted for about 25% of total food spending. Over the last decade, online shopping, mobile apps, self-scanning and other technologies have all impacted the customer experience at the grocery store, but the underlying business model has remained. As such, traditional grocers are losing market share.

Grocer 173

Grocer Supermarket Promotions Customer Experience 173

Retail Gazette

FEBRUARY 7, 2025

By refining its offering, M&S was able to elevate the quality of each product, simplifying the customer experience while ensuring every item was aligned with its brand values. Meanwhile in 2022, Price further bolstered the team by bringing in Mitch Hughes , former Boohoo Group and Topman managing director, to lead menswear.

Fashion 108

Fashion Promotions Management Customer Experience 108

Retail TouchPoints

DECEMBER 20, 2024

While general business education is the foundation of the PoshFest experience, Poshmark also uses the event to give dedicated sellers a first look at new tools and solutions within the platform. For example, sellers who attended PoshFest in 2022 and 2023 were able to bypass the wait list for Poshmarks live selling feature, Posh Shows.

Marketing 147

Marketing Promotions Shopping Customer Experience 147

Retail TouchPoints

NOVEMBER 25, 2024

We got right over $1 million ,and it allowed me to hire two more people through 2022. We increased sales little by little from 2015 to 2018, and the demand was too much, so it was too much for me and my one employee. RTP: How did COVID affect your operations? Vaccarella: We were technically in manufacturing, so we were able to stay open.

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

MAY 6, 2025

By 2022, when Google formally partnered with the UKs Competition and Markets Authority (CMA) and Information Commissioners Office (ICO), it was clear how rapidly things were evolving. For marketers, this means adapting to a new, more balanced approach to reaching audiences.

Marketing 165

Marketing Advertising Planning Management 165

Retail Wire

MAY 20, 2025

The Detroit automaker exports vehicles through the Durant Guild, a premium import business the company created in 2022. We will continue to build momentum by enhancing product competitiveness, delivering exceptional customer experiences, and exploring new growth opportunities.

Shipping 130

Shipping Customer Experience Marketing Consumer 130

Retail TouchPoints

JUNE 6, 2025

Launched in 2022, Ebay Live is the platform’s livestream shopping experience that connects buyers with knowledgeable sellers in real time. It’s all part of Ebay’s ongoing push to become the go-to for “enthusiasts” of all stripes, whether they be trading card aficionados, vintage car devotees or fashionistas.

Apparel 130

Apparel Shopping Management ATS 130

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.

Returns 147

Returns Promotions Planning Shopping 147

Retail TouchPoints

OCTOBER 11, 2024

” Doritos Spicy Sweet Chili Ramen-Rito (Image courtesy Frito-Lay) The Doritos After Dark concept isn’t new — it was first introduced in 2022 via limited-time pop-up ghost kitchens in New York and Los Angeles that delivered directly to consumers’ doors.

Consumer 264

Consumer Marketing ATS Customer Experience 264

Retail TouchPoints

MAY 30, 2025

The transformation strategy also includes a full reimagining of the Stitch Fix brand and experience that rolled out last year.

Accessories 147

Accessories Apparel Shipping Returns 147

Retail TouchPoints

MARCH 14, 2025

In May 2022 Wayfair opened its first AllModern store format in Lynnfield, Mass. Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. overall through the end of 2024.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Inside Retail

APRIL 13, 2025

In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store.

Boutique 130

Boutique Clienteling Shopping Consumer 130