Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

Social Commerce 293

Social Commerce Inventory Management Fulfillment Shipping 293

Retail TouchPoints

OCTOBER 31, 2022

Ross Stores has opened 28 Ross Dress for Less and 12 dd’s DISCOUNTS locations across 21 states during September and October, meeting its forecasted growth of opening nearly 100 stores during FY 2022, which ends Jan. billion in Q1 2022, which prompted the retailer to revise its forecast for the remainder of the year. billion to $4.6

Location 233

Location Planning Fulfillment Marketing 233

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 303

Returns Drop-Shipping Merchant Services Shipping 303

Inside Retail

NOVEMBER 3, 2022

It seems like every day a new piece of content is published about the metaverse that defines the metaverse, projects its market size, and offers frameworks for conceptual understanding. At Microsoft, we break down the metaverse i nto three strategies: consumer, enterprise, and industrial. Consumer metaverse. NFTs and Loyalty.

Consumer 263

Consumer Store Layout Merchandise Store Fulfillment 263

Inside Retail

SEPTEMBER 19, 2023

Leading market research firm Euromonitor International has just unveiled its 2023 rankings for the Top 10 fastest growing and biggest retailers in Asia Pacific, with Indonesia’s GoTo stealing the spotlight. Post-pandemic, consumers are returning to physical stores that offer immersive experiences.

Retail Marketing 130

Retail Marketing Marketing Apparel Fulfillment 130

Retail TouchPoints

APRIL 5, 2024

“The addition of food delivery to Uber’s ongoing partnership with Waymo reflects both companies’ mission to encourage zero-emission trips and unlock greater innovation for consumers and merchants in Phoenix and beyond,” wrote Noah Zych, Global General Manager for Autonomous Mobility and Delivery at Uber Eats in a blog post.

Marketing 213

Marketing Checkout Management Consumer 213

Inside Retail

DECEMBER 18, 2022

Sunway Malls’ turnover has now exceeded pre-Covid 19 levels, and Chan expects the overall increase in consumer traffic to be about 15 per cent above pre-pandemic levels by the end of 2022. Changing consumer behaviour. Direct-to-consumer strategies, both online and offline, have also emerged as a clear trend.

Grocer 130

Grocer Fulfillment Supermarket Marketing 130

Inside Retail

FEBRUARY 17, 2022

After gaining valuable insights last year, 2022 will mark the year when virtually every major grocer finalises their e-grocery strategy. As consumers become more comfortable with online grocery shopping and the convenience it provides, they start placing smaller, more frequent e-grocery orders.

Fulfillment 130

Fulfillment Grocer Supermarket Shopping 130

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 202

Payment Services Shopping Planning Fulfillment 202

Retail TouchPoints

APRIL 21, 2023

The demand for robotics and automation across retail logistics is pushed further by the ever-growing global fashion and ecommerce market value. As the data states, by the end of September 2022, the largest increases in job openings were in transportation, warehousing, and utilities (+111,000). The latest labor data from the U.S. ,

Marketing 228

Marketing Fulfillment Fashion Shipping 228

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Consumers experience brands and purchase differently than they did a decade ago. Retail is full of opportunities for brands in 2022.

Fulfillment 214

Fulfillment Jewelry Location Consumer 214

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 242

Consumer Loss Prevention Fulfillment Store Layout 242

Retail TouchPoints

JUNE 9, 2022

Clark’s last day as CEO of the Worldwide Consumer business at Amazon will be July 1. 1, 2022 and join the company’s Board at the same. Clark was instrumental in building out Amazon’s now “legendary” (as Peterson called it) fulfillment, logistics and transportation network.

Consumer 239

Consumer Fulfillment Planning ATS 239

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 229

Fulfillment Social Commerce Customer Retention Consumer 229

Retail TouchPoints

MAY 18, 2023

SHEIN generated $23 billion in revenue and net profits of $800 million in 2022, people close to the company told WSJ. In 2022, SHEIN opened three new distribution centers, in Poland, Italy and the United Arab Emirates, bringing the total number of SHEIN “nearshoring bases” in EMEA to eight.

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Planning Marketing Net Profit Finance 211

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Planning 301

Planning Consumer Shipping Shopping 301

Retail TouchPoints

MAY 13, 2022

Instacart has moved closer to a planned IPO after confidentially submitting a draft registration statement with the SEC on May 11, 2022, although specific details were not revealed. Instacart, in a statement to CNN Business , said that the reduction was due to new market conditions. “[We

Fulfillment 249

Fulfillment Supermarket Marketing Planning 249

Retail TouchPoints

JULY 6, 2023

Lululemon has made its products available to European consumers on the Zalando online fashion and lifestyle platform. Yoga, running and training apparel and accessories will be sold in 12 countries via the Zalando Partner Program, with orders fulfilled by Zalando Shipment Solutions.

Fashion 229

Fashion Fulfillment Accessories Apparel 229

Retail TouchPoints

JANUARY 25, 2022

As we navigate an interesting year of retail revival, now is the perfect time to make some small shifts and shrewd strides forward into 2022. Let’s dive into some small ideas that can help tackle big goals: 1) Think Big: Increase customer engagement with more interactive marketing. 5) Thing Big: Improve order fulfillment.

Management 234

Management Marketing Customer Experience Inventory Management 234

Retail TouchPoints

MARCH 21, 2023

Amazon’s average cut of each sale surpassed 50% in 2022, according to a study by Marketplace Pulse , which also found that sellers have been paying Amazon more per transaction every year for the past six years. More than half ( 52% ) of sellers said they plan expand to additional platforms in 2023, up from 30% in 2022.

Fulfillment 263

Fulfillment Advertising Marketing Consumer 263

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

Outdoor 257

Outdoor Consumer Fulfillment Customer Experience 257

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022. That goes back to being guest-centric,” said Gomez. “It

Promotions 214

Promotions Advertising Fulfillment Shopping 214

Retail TouchPoints

DECEMBER 16, 2022

Not too long ago, Wish was the top shopping app in the world , but eventually the very thing that helped it grow so large so quickly — shockingly cheap products — was also what caused it to lose favor with shoppers: when those products sometimes turned out to be cheaply made or deceptively marketed and took weeks to arrive.

Shipping 288

Shipping Fulfillment Checkout Fashion 288

365 Retail

JANUARY 6, 2022

Global architecture, planning and design firm CallisonRTKL has released its Forecast 2022 report – looking at the accelerators, disruptors, and constants shaping the built retail environment in the year to come. Consumers care less now for these stories than they do for convenience. Tempur-Pedic (New York City).

Fulfillment 90

Fulfillment Clienteling Location Consumer 90

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? “We’re now battle-tested.”

Returns 283

Returns Supply Chain Management Fulfillment Customer Experience 283

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Choosing the right 3PL will give you more time to grow your brand and work on product development, rather than miscellaneous fulfillment tasks. What are the benefits of outsourcing your fulfillment? Where are you growing?

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Embracing omnichannel behaviours: Following the post-pandemic surge in in-store shopping seen in 2022, last year marked a significant shift back to online spending.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In fact, last peak season, at least 10% of orders were returned each week from November 2022 to mid-January 2023, per Salesforce data, as U.S.

Fulfillment 253

Fulfillment Returns Shipping Promotions 253

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

Kiosk 147

Kiosk Fulfillment Consumer Accounting 147

Inside Retail

NOVEMBER 23, 2021

I’ll start with a particularly interesting one that has strong voices on either side: what proportion of sales will be online in 2022? Yet we’ve also seen consumers in locked down states line up for hours to access physical retail as it reopened. Why online will grow: consumer trial. So which is it? Will online keep growing?

Consumer 130

Consumer Shopping Accounting Fulfillment 130

Inside Retail

NOVEMBER 3, 2021

New technologies have sprung up to connect consumers at a time of increasing distance. Substack, Patreon, Discord, and Clubhouse have enabled consumers to become one-click content creators, and mind-sharers whilst connecting people globally. Go voice shopping with Amazon Alexa (voice shopping will reach USD $40 billion by 2022 alone).

Consumer 130

Consumer Shopping Marketing Fulfillment 130

Cisco Retail

DECEMBER 12, 2021

As the consumer shift towards multichannel shopping has continued, more instances of loss have resulted from such avenues as BOPIS or curbside pickup. These methods of fulfillment are designed to eliminate friction points and increase convenience often at the expense of security, giving bad actors additional opportunities to take advantage.

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Loss Prevention Kiosk Fulfillment Consumer 129

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. that’s why marketing teams are allocating more of their spend towards them. Listen to the session on demand.

Consumer 135

Consumer Payment Services Fulfillment Advertising 135

Mass Relators

APRIL 13, 2023

general merchandise retail sales revenue fell 7%, compared to March 2022, and unit sales fell 8%, which is double the average monthly declines in January and February. Consumers are beginning to spend less on both discretionary and essential purchases with more consistency,” said Marshal Cohen, chief retail industry advisor for Circana. “In

Consumer 52

Consumer Fulfillment Marketing 52

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 251

Fulfillment Drop-Shipping Supply Chain Management Grocer 251

Retail TouchPoints

APRIL 27, 2023

Streaming service Roku has partnered with Instacart to bring together viewership data and purchasing insights, allowing marketers to measure whether “streamers” are buying products on Instacart after seeing ads on the Roku platform. Instacart Ads allow CPG brands to connect directly with consumers online at the point of purchase.

Advertising 196

Advertising Consumer Marketing Returns 196