Retail TouchPoints

NOVEMBER 16, 2023

is now private-label, and a new high for private-label brands was reached in 2022, with sales across retail channels reaching $228.6 For example, its plant-based private-label brand, Plant Kitchen , has distinctive branding and packaging that stays in line with the high-quality look of the brand, still at an own-label price point.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Inside Retail

JANUARY 12, 2023

Designed to look like cafes, the brand’s self-service kiosks enable employees to quickly purchase healthy food and drinks at any time. Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Retail TouchPoints

JUNE 27, 2022

In 2022, businesses with brick-and-mortar channels should be looking to invest in their frontline talent: the influential in-store sales associates who advise, educate and delight every customer who walks in the door. Sales games are a great way to not only engage and encourage employees to sell more, but to have fun at work as well.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Inside Retail

AUGUST 14, 2023

Price and value are at the forefront of everyone’s minds. Translation to those at the coalface can be lacking. How do you currently communicate your CX to your employees? In 2022, Cisco was recognised as the third World’s Best Workplace 2022, according to Great Place to Work. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Inside Retail

JUNE 15, 2023

In 2022, the pandemic gave way to the Great Resignation as the leading workforce trend. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager. The first, DDI, told us that 57 per cent of people have left a job at some point in their career because of a manager.

Management 130

Management Employee Engagement ATS Marketing 130

Inside Retail

NOVEMBER 14, 2022

2022 recruitment . For many, recruitment in 2022 was a shock to the system. Our ageing population is exiting the workforce at accelerated rates. However, with inflation rates in 2022 causing real wages to shrink by as much as 3 per cent, we can expect continuing resignations in pursuit of higher salaries.

Employee Engagement 130

Employee Engagement Management ATS Consumer 130

Hyken

APRIL 11, 2022

a month, members could get unlimited refills of their favorite coffee or hot tea at any Panera location. Josh Linkner) Professional athletes achieve at the highest levels by spending 90% of their time training and 10% of their time performing. It’s the experience that drives engagement. For just $8.99 by Josh Linkner.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Inside Retail

NOVEMBER 21, 2021

The Australian company, a subsidiary of the Emirates Group, operates a total of 39 restaurants, cafes and bars, many at airports. Emirates Leisure Retail identified that 2381 current and former employees were underpaid $4,722,350, plus $450,119 in superannuation, between 2014 and 2019. per cent and superannuation, to 1566 employees.

Payment Services 130

Payment Services Employee Engagement Location ATS 130

Inside Retail

APRIL 26, 2024

At that time, just over half of households in Australia had internet access, there were very few smartphone options on the market and Facebook had only just launched,” Winning told Inside Retail. “We We gained customers’ trust through our legendary service, which is still unmatched to this day – one customer, one experience at a time.”

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail Focus

DECEMBER 9, 2022

With employers still feeling the impact of the Great Resignation and broader labour shortages, YOOBIC Communities offers an important tool to create engagement and boost employee retention. According to Gallop’s State of The Global Workplace 2022 report, only 21% of workers are engaged at work.

Employee Engagement 130

Employee Engagement Fashion ATS Promotions 130

Inside Retail

DECEMBER 19, 2021

Resilience is overtaking productivity as the most important metric for measuring success in 2022. In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. A third of employees polled would prefer more flexibility over a higher paycheck.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Inside Retail

JUNE 8, 2023

It comes at a cost, though. The year ending February 2022, saw 9.5 per cent job mobility, the highest rate since 2012, with the share of mobility, highest for professionals, at 22 per cent. According to Gallup’s 2022 State of the Global Workplace Report, employee engagement is just 21 per cent worldwide.

Employee Engagement 130

Employee Engagement Promotions ATS 130

Inside Retail

MAY 3, 2022

The year 2022 is well under way, and the reality of Covid-19’s long tail has dawned. Employees and bosses alike are well and truly over the pandemic, with uncertainty and workplace challenges continuing. At the same time, it’s not just how we work that’s shifted, but working relationships, too.

Employee Engagement 130

Employee Engagement ATS Planning Management 130

VMS

DECEMBER 2, 2022

Most recently, Sliva served as chief people officer at Best Buy (Richfield, Minn.), where he was responsible for leading all employee engagement initiatives. Dick’s Sporting Goods (Pittsburgh) announced that Ray Sliva will join it as Executive VP, Stores, effective Jan. Headshot courtesy of Dick’s Sporting Goods.

Sporting Goods 88

Sporting Goods Employee Engagement Outdoor Location 88

Inside Retail

FEBRUARY 12, 2022

Understanding this shift is critical for retail organisations to overcome the challenge of retaining their best staff while attracting new talent from retailers who aren’t fully engaging their employees. Financial stress has a direct impact on employee engagement, causing lower productivity and higher absenteeism.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

365 Retail

MAY 26, 2022

The Retail Trust also interviewed leaders of 20 household name retailers for its Health of Retail report and worked with employee engagement platform WorkL to assess the wellbeing of a further 4,500 retail workers, which found that retail is one of the unhappiest industries to work in compared to other sectors. High turnover.

Planning 105

Planning Employee Engagement Finance Supermarket 105

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 73

Customer Experience Employee Engagement Management Fulfillment 73

Inside Retail

JANUARY 12, 2023

One study found employees perceive they are more creative two weeks after returning from vacation. A December 2022 survey of 100 working adults on LinkedIn showed 60 per cent felt they had worked too much in 2022, while another study showed 46 per cent of Australian employees feel burned out. Photo by RF._.studio/Pexels

Returns 130

Returns Employee Engagement Management ATS 130

Inside Retail

NOVEMBER 13, 2023

So, how can leaders foster a culture to promote tenure and engagement and, if we are lucky, capture the gift of employee loyalty? Know your workforce At the end of 2021, the rate of resignations in the US was the highest in 21 years. Pain points and trust Your employees are combatting stratospheric costs of living.

Promotions 130

Promotions Employee Engagement Returns Marketing 130

Inside Retail

JUNE 2, 2022

The year 2022 is well under way, and the reality of Covid-19’s long tail has dawned. Employees and bosses alike are well and truly over the pandemic, with uncertainty and workplace challenges continuing. At the same time, it’s not just how we work that’s shifted, but working relationships, too.

Employee Engagement 130

Employee Engagement ATS Planning Management 130

Inside Retail

APRIL 11, 2022

The year 2022 is well under way, and the reality of Covid-19’s long tail has dawned. Employees and bosses alike are well and truly over the pandemic, with uncertainty and workplace challenges continuing. At the same time, it’s not just how we work that’s shifted, but working relationships, too.

Employee Engagement 130

Employee Engagement ATS Planning Management 130

Hyken

MARCH 28, 2022

Looking at the first stat is intriguing. Dan has a Ring video on his front door that recorded a delivery man throwing a package (which could have been breakable) at his front door. I’m surprised at how difficult it can be to find contact information for some companies. My Comment: Here’s an interesting take on loyalty programs.

Customer Experience 55

Customer Experience Employee Engagement Returns Consumer 55

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Build a sense of community with employees. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

I Vend

DECEMBER 13, 2022

They’re very open to buying from new places – research from Google in Australia, for example, found that at Christmas, a massive 79% * of shoppers are open to buying from retailers that are new to them. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%. Increase sales conversion by 10-15%.

Promotions 97

Promotions Employee Engagement Returns Checkout 97

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. The major benefits these retailers see go beyond reduced labor costs.

Employee Engagement 73

Employee Engagement Specialty Retailers Retail Marketing Marketing 73

Inside Retail

JANUARY 28, 2024

million workers quit their jobs, followed by 50 million in 2022, before the trend gradually slowed down to 30.5 However, that raises the question: At what point do AI and technological automation stop helping service workers and begin to replace them entirely? In 2021, 47.8 million in 2023.

Payment Services 130

Payment Services Planning Finance Apparel 130

Theatro

OCTOBER 6, 2022

The quality of a customer’s experience is directly related to the level of employee engagement. With historically high turnover rates continuing into 2022, retail employees are stretched way too thin. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Hyken

MARCH 27, 2023

My Comment: Our customer service research at Shepard Presentations found that about half of American consumers will pay more for better customer service. At the foundation of trust is transparency. What if AI in the CRM stack leads to dissatisfied B2B customers fleeing for better treatment? That number increases in the B2B space.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

Mass Relators

OCTOBER 14, 2023

LaTanya Langley has been appointed to the newly created post of chief people and legal officer at Edgewell Personal Care Co., His empathetic leadership, strategic thinking, and overall positive attitude will be missed at Edgewell and we wish him all the best in his next chapter.” SHELTON, Conn. effective November 6.

Employee Engagement 52

Employee Engagement Planning Management Marketing 52

365 Retail

DECEMBER 9, 2022

With employers still feeling the impact of the Great Resignation and broader labour shortages, YOOBIC Communities offers an important tool to create engagement and boost employee retention. According to Gallop’s State of The Global Workplace 2022 report, only 21% of workers are engaged at work.

Employee Engagement 52

Employee Engagement Fashion ATS 52

Hyken

MARCH 11, 2022

While some experts expect “The Great Resignation” will slow down in 2022, there’s no doubt that companies will still be competing for talent in the coming months. The power has shifted from employer to employee. Don’t go the way of the leaders at Kodak who refused to move forward with the digital camera and suffered the consequences.

Employee Engagement 84

Employee Engagement Management Marketing ATS 84

Mass Relators

JUNE 20, 2022

Hickman’s role will be to develop and grow the perishable category at Dollar General through product assortment planning and strategic sourcing. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Theatro

AUGUST 15, 2022

Jen worked at a large Southern retailer for over three years: longer than anyone except the department manager. She was feeling disconnected from her organization and unable to do her job successfully, so Jen quit at the end of her shift. You need new ways to increase your team’s productivity, starting with improving engagement.

Management 52

Management Checkout Planning Employee Engagement 52

Mass Relators

MARCH 31, 2024

. — Dollar General has promoted 18 executives to new roles at the company. Throughout her 12-year tenure at DG, Allen has led the Company’s strategy to attract and retain talent across her numerous HR roles, including organizational development, talent acquisition, corporate HR and retail HR.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Clover - Retail

MARCH 29, 2024

What sales volume do you expect at specific times, and how fast do you want to be able to serve customers? How many people, in which number of positions, do you need on the floor at one time? According to the 2022 Job Seeker Nation Report , one-third of new employees quit their position in the first three months.

Planning 40

Planning Employee Engagement Inventory Management Point of Sale 40

Hyken

MAY 4, 2023

In a 2022 survey , it was found that 58% of consumers are willing to pay more for a better customer experience. With so many consumers moving their contact methods to chat and email-based tools, it’s important for customer service professionals to have the best tools at their disposal.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52