Inside Retail

JULY 15, 2025

One player bringing the “store of the future” to life is VenHub Global, a US-based AI and robotics technology company founded by retail veteran Shahan Ohanessian. While working in Amazon’s logistics operations back in 2021, Ohanessian felt there was something “lacking” with the company’s Amazon Go grocery stores.

Payment Services

Retail TouchPoints

JUNE 6, 2025

Since first launching drone delivery services in 2021, Walmart has completed more than 150,000 deliveries in 30 minutes or less. “As Walmart already has been using drones for delivery in Northwest Arkansas, near its Bentonville headquarters, and in January 2024 Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft.

Planning

Retail TouchPoints

MAY 7, 2025

Morgan founded Willow International in 2010 and merged with 10 Thousand Windows in 2021 to create the global nonprofit, EverFree, which provides direct services and scales survivor-led solutions to accelerate the end of trafficking.

Fast Fashion

Retail TouchPoints

JULY 8, 2025

“Partnering with Gopuff and other grocery partners is an important way of offering Amazon customers their favorite stores and brands, ordered via our website.” Amazon has partnered with UK retailers in the past, including a relationship with Morrisons that began in 2015 and one with Co-op that launched in 2021.

Marketing

Inside Retail

AUGUST 12, 2025

In 2018, they received a $3 million investment from the Chinese suiting manufacturer, Dayang Group , and in 2021, they received investment from Seven West Media as part of a $5 million pre-IPO round , which also involved e-commerce expert Paul Greenberg. InStitchu is now generating $40 million annually across all parts of the business. “It

Department Stores

Retail TouchPoints

MAY 23, 2025

In May 2021 Authentic partnered with Klarna for its buy now, pay later (BNPL) functionality, and in February 2024 Authentic began working with Fast Simon to help enhance merchandising, personalization and search capabilities across its brand portfolio.

Merchant Services

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business.

Management

Retail TouchPoints

MAY 7, 2025

Tetrault will re-rebrand the retailer, which operates more than 185 stores across Canada, as EB Games Canada , as it was known prior to the 2021 name switch to GameStop Canada. GameStop Canada , from GameStop Global Holdings. Financial terms of the acquisition were not disclosed.

Boutique

Retail TouchPoints

NOVEMBER 5, 2024

But supermarkets can no longer rely on simply providing a top-notch store experience for success. Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association.

Supermarket

Retail TouchPoints

JUNE 10, 2025

The Greenwich store design features an open layout grounded in natural materials and a preserved historic window that fills the fitting area with natural light. in 2021 and debuted its first brick-and-mortar store in October 2022 in Santa Monica, Calif. A dedicated outdoor patio will host community events and workout classes.

Apparel

Retail TouchPoints

JULY 15, 2025

As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system. It was a beacon of hope, proof that the impossible might just be achievable. Following that initial breakthrough, the pace did not slacken. What began as a pilot expanded to hundreds of retailers across dozens of states by early 2022.

Payment Services

Retail TouchPoints

APRIL 4, 2022

Aligning with Nordstrom’s Closer to You concept of cultivating a convenient and interconnected experience across both stores and digital platforms, the new appointments centralize customer strategy under Worzel, while store operations for Nordstrom and Nordstrom Rack are consolidated under Jamie Nordstrom. in a statement.

Store Operations

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Nordstrom, for example , is now turning its Nordstrom Rack off-price stores into online order pickup locations for all of its banners. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience

Retail TouchPoints

MARCH 5, 2021

Burlington currently operates 761 stores across the U.S. The company is planning to open 100 new stores this year while at the same time relocating or closing 25 existing stores, bringing the net total of new stores in 2021 to 75. 30, 2021, total sales increased 4% to $2.3 For the 13 weeks ended Jan.

Planning

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts.

Checkout

Retail TouchPoints

DECEMBER 7, 2020

Walgreens Boots Alliance and VillageMD will open the next 40 Village Medical at Walgreens full-service primary care clinics by the end of summer 2021. The first markets slated for expansion include Houston, El Paso and Austin, Texas; Phoenix; and Orlando, Fla. markets in the next five years.

Planning

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021.

Location

Retail TouchPoints

JANUARY 7, 2021

Macy’s will close an additional 45 stores by mid-2021 as part of its previously announced plan to shutter 125 locations by 2023. Liquidation sales have already started at some of the stores, while the rest are scheduled to start later in January.

Planning

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. While the pandemic has shed light on the resilience of the retail industry, there are still looming risks for the next decade. The lingering impact of COVID-19. It is safe to state that the world has changed.

Payment Services

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel

Retail TouchPoints

FEBRUARY 11, 2021

Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.” Here’s to a safe, healthy, prosperous 2021. Last but not least, accelerated by the pandemic, many global supply chains made substantial investments in digital solutions.

Retail Trends

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Store Operations

Retail TouchPoints

MAY 17, 2022

Patel was promoted to CEO in July 2021 as part of the retailer’s turnaround efforts following its emergence from Chapter 11 bankruptcy in an expedited “ one-day reorganization.” He has approximately two decades of experience in operations, merchandising, supply chain and retail and store operations, including time spent at Target and Gap. .

Store Operations

Retail TouchPoints

SEPTEMBER 11, 2020

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world.

Store Operations

Retail TouchPoints

SEPTEMBER 27, 2023

in 2021 and in line with shrink rates seen in 2020 and 2019. billion in 2021. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. When calculated as a percentage of total retail sales, shrink represented $112.1

Sporting Goods

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores.

Fulfillment

Retail TouchPoints

AUGUST 3, 2020

The transaction is expected to close in Q1 2021. According to Reuters , the Canadian convenience store operator Alimentation Couche-Tard and private-equity firm TDR Capital also were vying to buy Speedway. The $21 billion cash price “reflects an attractive EBITDA multiple of 7.1X 7-Eleven Inc.

Store Operations

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. and scaling up its plans for drone deliveries by partnering with Google parent company Alphabet.

Fulfillment

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance

Retail TouchPoints

MAY 31, 2022

Her other leadership titles there include EVP of Store Operations, President of Catalog Division, Neiman Marcus Direct and President of NM Stores. Intermix is owned by private equity firm Altamont Capital Partners, which acquired the retailer from Gap in 2021.

Customer Experience

Retail TouchPoints

NOVEMBER 12, 2021

Dollar General is the latest retailer to dive into delivery, partnering with DoorDash to offer same-day service from more than 9,000 stores — and with plans to expand to more than 10,000 locations by December 2021. The two companies first partnered for a 600 -store pilot program in summer 2021.

Location

Retail TouchPoints

MARCH 12, 2021

Kimbell also will be nominated to stand for election to the company’s board of directors at the 2021 annual stockholders meeting. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications

Retail TouchPoints

OCTOBER 18, 2021

Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. A Macy’s ecommerce split would mirror the actions of rival Saks Fifth Avenue , which revealed plans in March 2021 to split off its ecommerce business.

Department Stores

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience

Retail TouchPoints

JANUARY 25, 2023

In October 2021 , Starbucks announced plans to raise its minimum wage to $17 per hour by summer 2022, and in November 2021 Macy’s committed to a $15 minimum wage chainwide by May 2022. Target was among the first major retailers to raise its minimum wage to $15, in June 2020.

Planning