Retail TouchPoints

NOVEMBER 14, 2024

At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. The investment builds upon Vuori’s $400 million investment, led by SoftBank Vision Fund 2, in 2021.

Consumer 147

Consumer Marketing Wholesale Shipping 147

Inside Retail

MAY 27, 2025

Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.

Boutique 165

Boutique Shipping Management Consumer 165

Retail TouchPoints

MAY 30, 2025

Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want. This was a big departure from the more rigid fix format which typically happens on a defined cycle (every month or every season, for example).

Accessories 147

Accessories Apparel Shipping Returns 147

365 Retail

NOVEMBER 7, 2024

Shift to Affordable Options and Free Delivery Choices Adobe’s data shows that consumers are prioritising affordability over premium items, with spending on the highest-priced products down 21% compared to pre-pandemic levels in 2021. drop in orders using expedited shipping. year-over-year, and click-and-collect, rising by 12.3%.

Drop-Shipping 64

Drop-Shipping Apparel Shipping Consumer 64

Inside Retail

MAY 7, 2025

Between 2017 and 2021, the company invested billions of dollars into building one of the most sophisticated logistics networks in Asia. Despite a maturing domestic market, Coupang continues to squeeze more out of its loyal user base, thanks to a combination of improved logistics efficiency and expanded assortment.

Shipping 130

Shipping Shopping Marketing ATS 130

Small Biz Trends

JUNE 16, 2025

User Engagement Prime Memberships: Over 200 million customers subscribe to Amazon Prime, enjoying benefits like expedited shipping and exclusive deals. million 2021 161.7 Market Share: Amazon holds approximately 38% of the U.S. e-commerce market, solidifying its position as the leading online marketplace. million 2023 174.9

Marketing 69

Marketing Payment Services Shipping Fulfillment 69

Retail TouchPoints

NOVEMBER 5, 2024

Online grocery shopping soared during the COVID pandemic, rising from 52% of all grocery shoppers in 2020 to 64% in 2021, according to FMI, The Food Industry Association. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

Supermarket 276

Supermarket Shopping Merchant Services Consumer 276

Small Biz Trends

JULY 18, 2025

For instance, Nike ’s premium pricing generated over $44 billion in revenue in 2021. This strategy helps reduce shipping times , effectively countering competition from online retailers. These strategies not just increased bookings but equally transformed Airbnb into a $100 billion company by 2021.

Planning 71

Planning Customer Experience Marketing Consumer 71

Inside Retail

FEBRUARY 2, 2025

Italian producers have shipped more Parmigiano Reggiano cheese to the United States, according to the industry’s trade association, which said it hopes to get exemptions for its premium foods. Overall US imports of 20-foot containers surged in November and December to the busiest since 2021. Collecting dust?

Drop-Shipping 130

Drop-Shipping Shipping Planning Returns 130

Inside Retail

MAY 5, 2025

Wright, who led the boho-inspired Tigerlily back to growth during her tenure as CEO from August 2021 until May 2024, was so passionate about the business that she tried to buy it herself a detail that has never been reported. However, when that effort failed, she decided to channel her energy into building her own label.

Shipping 173

Shipping Advertising Fashion Consumer 173

Inside Retail

DECEMBER 15, 2024

Under the “de minimis” rule, which seeks to reduce customs paperwork, the United States exempts foreign packages valued at US$800 or under from tariffs as long as they’re shipped to individuals. Lei says tariffs and e-commerce curbs would force him to accept lower sales volumes, and US consumers will need to pay more.

ATS 130

ATS Drop-Shipping Shipping Wholesale 130

Small Biz Trends

JULY 20, 2025

This model allows you to focus on what you love—designing—while a third-party service handles printing and shipping. You focus on creative aspects like product development and marketing while a third-party service handles printing, shipping, and customer service. Setting up your POD business starts with a solid business plan.

Inventory Management 88

Inventory Management Apparel Shipping Advertising 88

Inside Retail

JUNE 12, 2025

From the skate bowl it installed in 2018, to the in-house cinema it opened in 2019, to the circular fashion initiative it launched in 2021, the department store regards itself as “more than a shop”, chief operating officer Leonie Foster said. We’re a social destination, a permanent invitation to experience the new.”

ATS 130

ATS Merchant Services Department Stores Drop-Shipping 130

Retail Wire

MAY 21, 2025

Both the lighter white version and the darker black version are available in sizes youth 13 to men’s 13 and cost $75 plus tax and applicable shipping fees. In 2021, the brand ventured into the digital art space by collaborating with Doodle Labs and media artist Che-Yu Wu to release the “Sliderverse” NFT collection.

Drop-Shipping 130

Drop-Shipping Fashion Accessories Apparel 130

Retail Gazette

MAY 18, 2025

However, because the UK scrapped its VAT-free shopping scheme for international visitors in 2021, many tourists are choosing to spend in Paris or Milan instead, where tax rebates remain available. Visitors can continue to claim VAT relief where the items purchased are shipped directly to their home country as exports.

Shopping 76

Shopping Wholesale Shipping Fashion 76

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping 340

Shipping Merchant Services Payment Services Consumer 340

Retail TouchPoints

MAY 3, 2021

In early April 2021, carbon dioxide levels reached a record high of 420 parts per million , according to CO2 Earth , and scientists warn that emissions need to be cut in half by 2030 to avoid the worst aspects of climate change. Onfleet’s goal is to offset 5,000 metric tons of CO 2 per month by the end of 2021.

Shipping 342

Shipping ATS Fulfillment Consumer 342

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping 264

Shipping Payment Services Consumer Shopping 264

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping 277

Shipping Fulfillment Wholesale Consumer 277

Inside Retail

SEPTEMBER 27, 2021

The cost of shipping around the world has skyrocketed. Until now most retailers have absorbed the costs, but with no end in sight to the shipping crisis, it’s possible the price of goods for consumers is going to rise. What caused shipping costs to surge? Big companies lock in long term shipping contracts at agreed prices.

Shipping 246

Shipping Planning Consumer ATS 246

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. trillion , up from $1.1

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

OCTOBER 4, 2021

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. Corinne Demadis is the VP, U.S.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

Shopping 312

Shopping Shipping Consumer Planning 312

Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

Jewelry 269

Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

AUGUST 13, 2021

It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house. Can it be shipped to me? RTP: What are the biggest challenges to creating an omnichannel operation?

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

FEBRUARY 2, 2021

After more than 25 years at the head of the company he founded, Jeff Bezos will step down from the CEO role at Amazon in Q3 2021. He will assume the role of Executive Chair and will be succeeded by Andy Jassy, currently the CEO of Amazon Web Services. Amazon is what it is because of invention,” said Bezos in a statement. “We

Shipping 336

Shipping Shopping ATS 336

Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

Shipping 278

Shipping Apparel Location Planning 278

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Merchant Services Returns Shipping 311

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro. UPS expects to handle 8.75

Returns 282

Returns Shipping Consumer Management 282

Retail TouchPoints

AUGUST 30, 2022

The effort, which is sponsored by Procter & Gamble, lets users mail in waste using a prepaid shipping label available online. In 2021, the KIDCYCLE program saved 8,300 pounds of materials from landfills, and the program has since added brick-and-mortar drop-offs with pilots in 46 stores.

Drop-Shipping 312

Drop-Shipping Shipping ATS 312

Retail TouchPoints

OCTOBER 4, 2022

The company reports that members of the Prime Access program saved an average of $1,600 last year through shipping savings, coupons and membership discounts. It also noted that the program expanded its membership by more than 300% between 2019 and the end of 2021.

Payment Services 278

Payment Services Shipping Planning Consumer 278

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

MARCH 6, 2024

While it can certainly offset labor and transportation costs associated with return logistics, such as return shipping, disposition, refurbishment and destruction, there are many variables in the mix of determining whether this approach can help shelter profits.

Customer Experience 289

Customer Experience Returns Shipping Consumer 289