Retail TouchPoints

SEPTEMBER 27, 2023

Target will be closing: One store in NYC’s Harlem, leaving 96 locations throughout the city; Two in Seattle, leaving 22 stores; Three in San Francisco/Oakland, leaving 32 stores in the metro area; and Three in Portland, Ore., leaving 15 stores in this market. billion in 2021. billion in losses, up from $93.9

Sporting Goods 257

Sporting Goods Store Operations Location Accounting 257

Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. And Nike’s market opportunity is as large as ever. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec.

Checkout 358

Checkout Planning Consumer Management 358

Retail TouchPoints

JULY 1, 2021

Gap will be shuttering all 81 of its stores in the UK and Ireland by the end of September 2021 as part of a strategic review of its European business. Franchise partnerships are a strong and cost-effective way to amplify the brand in international markets.” .

Marketing 270

Marketing Planning Shopping Store Operations 270

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. Markets include Greater Los Angeles, Greater New York, New Jersey, Greater Chicago, Minneapolis, Ohio and Wisconsin.

Location 310

Location Planning Department Stores Shopping 310

Retail TouchPoints

DECEMBER 28, 2023

Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail.

Customer Experience 250

Customer Experience Promotions Store Operations Marketing 250

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Promotions 275

Promotions Shopping Consumer Fulfillment 275

Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. The shopping behemoth accounts for over half the ecommerce market on its own. Lately, the company has been opening several grocery stores in major U.S. The lingering impact of COVID-19.

Payment Services 305

Payment Services Consumer Customer Experience Accounting 305

Retail TouchPoints

FEBRUARY 11, 2021

Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.” One specific benefit from all this work was increased market responsiveness, as companies learned how to delay purchasing decisions. On-Demand Manufacturing.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JANUARY 21, 2021

The six-day NRF 2021 Chapter One , which will wrap up on Jan. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Like many luxury brands, Moschino had to pivot its marketing and commerce strategies to adapt to the realities of COVID.

Beauty and Health 211

Beauty and Health Customer Experience Marketing Consumer 211

Retail TouchPoints

NOVEMBER 29, 2022

The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. During the call on Nov.

Fulfillment 252

Fulfillment Markdowns Store Operations Customer Experience 252

Retail TouchPoints

OCTOBER 18, 2023

Former PVH and Gap executive Sarah Clarke has been named Chief Supply Chain Officer, and J.Crew veteran Valerie van Ogtrop will join AEO in the newly created role of EVP of Brand Operations, both effective Oct. Clarke joins AEO from PVH Corporation where she served as Global Chief Supply Chain Officer from 2021.

Finance 244

Finance Accounting Store Operations Planning 244

Retail TouchPoints

FEBRUARY 28, 2023

In June 2021, owner HBC decided to separate the Saks Off 5th ecommerce and store operations into two separate businesses, with the digital business being supported by a $200 million investment from Insight Partners. SaksOff5th.com has appointed former Untuckit executive Julie Mares to the newly created role of SVP of Ecommerce.

Customer Experience 213

Customer Experience Store Operations Planning Marketing 213

Retail TouchPoints

FEBRUARY 24, 2021

Activating these initiatives in-store will educate and encourage customers to participate in your social causes, and in turn have positive brand benefits. Local store formats should be a focus for future growth to meet specific local market needs. These stores may include a narrower product assortment or no products at all.

Consumer 162

Consumer Fulfillment Location Shopping 162

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Apparel 228

Apparel Returns Department Stores Fulfillment 228

Retail TouchPoints

NOVEMBER 19, 2021

Retailers saw strong results overall in Q3 2021 as the recovery continued, but supply chain shortages loom as they enter the holiday season. Large retailers like Walmart and Target prepared well in advance and expect momentum to carry them forward, and Lowe’s and The Home Depot are still benefitting from strong interest in home improvement.

Fulfillment 206

Fulfillment Shipping Planning Promotions 206

Retail TouchPoints

NOVEMBER 21, 2022

The retailer aims to create a consumer-driven demand engine by growing its ecommerce operations while adjusting its global operations, including halting a planned expansion into Japan. Dillon highlighted Foot Locker’s omnichannel presence , loyalty program and overall digital marketing strategies as the main areas of focus.

Planning 263

Planning Store Operations Returns Marketing 263

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Enjoy’s stock has steadily declined since its NASDAQ debut, from a high of $11 to $0.21

Telecommunications 299

Telecommunications Finance Store Operations Consumer 299

Retail TouchPoints

DECEMBER 15, 2023

With our Editors Perspectives columns, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. billion in 2021 retail shrink could be attributed to ORC. The upshot was that the NRF had to retract the claim earlier this month and update its report.

Sporting Goods 219

Sporting Goods Loss Prevention Store Operations Returns 219

Retail TouchPoints

SEPTEMBER 7, 2023

Books-A-Million will leverage its 231 stores to offer same- and next-day delivery using the white label Walmart GoLocal service, which Walmart introduced in August 2021. In the coming weeks, Books-A-Million will roll out the service nationwide, beginning in the Southeast and Midwest markets. Orders placed before 3 p.m.

Fulfillment 262

Fulfillment Shopping Marketing Consumer 262

Retail TouchPoints

MARCH 12, 2021

Kimbell also will be nominated to stand for election to the company’s board of directors at the 2021 annual stockholders meeting. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations 205

Store Operations Planning Marketing ATS 205

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations.

Wholesale 295

Wholesale Accessories Apparel Brand Management 295

Retail TouchPoints

SEPTEMBER 19, 2023

The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation. The share price jumped in the IPO’s debut to $42 , according to the Wall Street Journal.

ATS 223

ATS Fulfillment Checkout Advertising 223

Retail TouchPoints

OCTOBER 18, 2021

Macy’s total current market value is around $6.9 Like many brick-and-mortar retailers, Macy’s online sales grew while physical store operations took a beating last year when the pandemic caused some temporary store closures. Sources told WSJ the Macy’s online spinoff has already drawn interest from investment firms.

Department Stores 201

Department Stores Store Operations Planning Location 201

Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

Consumer 304

Consumer Apparel Location Planning 304

Retail TouchPoints

DECEMBER 21, 2023

Which is why this year (and likely next year as well), the focus for resale operators , and the retailers that employ their services, was on tightening up operations as much as expanding them. Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform. Nicole Silberstein 2.

Sporting Goods 286

Sporting Goods Advertising Consumer Apparel 286

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning 285

Planning Marketing Store Operations ATS 285

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. URW valued its U.S. portfolio at $13.2 billion. “If

Payment Services 255

Payment Services Department Stores Advertising Planning 255

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). One key area to watch is rapid delivery or quick commerce.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Retail TouchPoints

SEPTEMBER 22, 2022

Both 2020 and 2021 each had their own clear themes and pressures, and this holiday season will be defined by trying to understand what has changed. “ However, that demand has come and gone, and Kramer sees 2021’s sales growth of 14.1% Retailers are planning to cut back in one area: marketing. as an outlier.

Promotions 233

Promotions Fulfillment Inventory Management Drop-Shipping 233

Retail TouchPoints

MARCH 10, 2022

“Our return to stronger unit growth in 2022 reflects our believe that Ross can ultimately grow to 2,900 locations and dd’s DISCOUNTS can become a chain of 700 stores given consumers’ ongoing focus on value and convenience. For fiscal 2021, which ended Jan. 29, 2022, Ross achieved total sales of $18.9

Location 237

Location Planning Discount Store Returns 237

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

AUGUST 12, 2021

The divestiture, which is the result of a formal process that began in February 2021 , will help adidas focus on strengthening its core brand in the global sporting goods market. The company filed for an IPO in July 2021, noting that its roster of more than 30 brands generates approximately $10 billion in GMV annually.

Sporting Goods 264

Sporting Goods Marketing Planning Management 264

Retail TouchPoints

JULY 31, 2020

These include supply chain, real estate, merchandising operations, product operations, health & wellness, human resources, marketing, customer service and e-Commerce. a competitive and high-priced market for tech personnel.

Discount Store 228

Discount Store Store Operations Marketing Planning 228

Retail TouchPoints

OCTOBER 19, 2022

Green Thumb currently operates seven dispensaries and one cultivation and processing facility in the state, and the partnership will help it expand its presence to new markets. and $27 billion in 2021, according to data from the MJBiz Factbook. That means new markets.

Location 288

Location Marketing Store Operations ATS 288

Retail TouchPoints

MARCH 5, 2021

Bed Bath & Beyond will launch at least eight new owned brands in fiscal 2021, with six debuting sequentially in the first six months of the fiscal year, which begins March 2021. Bed Bath & Beyond expects the sales penetration of owned brands to grow from approximately 10% to approximately 30% within the first three years.

Accounting 227

Accounting Planning Marketing Shopping 227

Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 275

Location Planning Shopping Marketing 275

Retail TouchPoints

NOVEMBER 22, 2021

Even though 2021 has proven to be a hot and profitable year for retail IPOs, the portfolio company appears content to wait a year or two. We don’t manage stores, inventory or supply chains. We are a licensing business and are purely focused on brand identity and marketing.”. We are brand owners, curators and guardians.

ATS 226

ATS Planning Management Marketing 226