Retail TouchPoints

JANUARY 10, 2022

Once an item is purchased, the seller will receive a prepaid shipping label to send it to its next owner. The process is designed to reduce the retailers’ environmental footprints and reduce the need to handle the logistics of shipping items to a third-party warehouse.

Shipping 280

Shipping Apparel Fashion Returns 280

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. Forter’s Fraud Attack Index found that BOPIS fraud attacks increased by 55% in 2020.

Merchant Services 272

Merchant Services Returns Shipping Payment Services 272

Retail Focus

JULY 9, 2021

Retailers that use their brand communities to create emotional connections with their customers see a greater ROI from their marketing investment, a new study 1 by loyalty and engagement platform, LoyaltyLion has found. Fiona Stevens, Head of Marketing at LoyaltyLion said “The ecommerce landscape is changing. About LoyaltyLion.

Marketing 147

Marketing Returns Shipping Consumer 147

Retail TouchPoints

MARCH 31, 2023

Wish has been in the midst of a massive turnaround effort for more than a year now, and in summer 2022, the app reintroduced itself to consumers with a rebrand and major marketing blitz. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Planning 334

Planning Consumer Shipping Shopping 334

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

Shipping 289

Shipping Fulfillment Returns Sporting Goods 289

Retail TouchPoints

OCTOBER 13, 2021

in the next five years and also has its sights set on international expansion, with plans to launch omnichannel operations in key markets in Western Europe and Asia Pacific next year as well as an innovation center in Taiwan. The company plans to add more than 100 additional stores in the U.S.

ATS 264

ATS Wholesale Apparel Shipping 264

Retail TouchPoints

NOVEMBER 25, 2020

“With COVID and recent market dynamics, tracking variable costs in real time becomes even more important. “Shopper behavior is also less predictable today, requiring more creative experimentation in merchandising and marketing. . Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies.

Markdowns 199

Markdowns Fulfillment Shipping Marketing Spend 199

Retail TouchPoints

JANUARY 13, 2023

A better bottom line can be achieved by minimizing returns, leveraging user-generated content (UGC) and implementing smart forecasting solutions. A recent report by GWI, a consumer insights company, stated that the secondhand market is expected to double to $82 billion by 2026 in the U.S. Minimize returns. In the U.S.,

Returns 281

Returns Consumer Inventory Management Customer Experience 281

Retail TouchPoints

NOVEMBER 10, 2022

Taking an Agile Approach to Marketing and Advertising. Nearly half ( 48% ) of online shoppers said they have already purchased gifts (up from 31% of shoppers in 2021). The bottom line is that brands and retailers need to rethink their approaches to holiday marketing and advertising.

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Advertising Shipping Consumer Shopping 261

Independent Retailer

MARCH 17, 2022

According to the UNCTAD, containers at import countries now spend an additional 20 percent time logged into systems, while vacant ships and containers are unable to mobilize from their ports. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space.

Returns 52

Returns Drop-Shipping Shipping Wholesale 52

Retail TouchPoints

JANUARY 2, 2024

Paid Loyalty Programs Will Become More Prevalent More than half ( 53% ) of consumers pay to participate in a loyalty program, up from 32% in 2022 and 17% in 2021, according to the Deloitte Survey. Stephens has seen brands and retailers test these different rewards and benefits but not fully market them as part of a loyalty program.

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Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

APRIL 24, 2023

ThredUp recently began testing new fee structures aimed at solving this challenge, including fees for its Clean Out Kit service, which was previously free , and raising the restocking fee for returned items. Now, they are expanding their program allowing customers to both trade in and purchase secondhand clothing directly.

Payment Services 271

Payment Services Shipping Accessories Apparel 271

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

Fulfillment 271

Fulfillment Drop-Shipping Apparel Shipping 271

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago. grocery market.

Merchant Services 242

Merchant Services Payment Services Fulfillment Shipping 242

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Loyalty Shifts to Value. 5: Retailers will Test NFT Drops.

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Drop-Shipping Fulfillment Consumer Shipping 298

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. Screen every order, even those from returning customers.

Merchant Services 287

Merchant Services Accounting Payment Services Returns 287

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) So what changes should we expect to see in 2022? Here’s my take: 1.

Grocer 320

Grocer Payment Services Checkout Value Offer 320

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Chris White, Head of Delivery, fulfilmentcrowd.

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

MAY 16, 2022

billion in 2021, but that still lags other major world economies in terms of online spending. Just as product pricing may differ from channel to channel, so does customer marketing. By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retalon

APRIL 21, 2021

Maintaining margins within business constraints while efficiently providing order fulfillment to customers is a tall order, especially considering each customer purchase requires a real-time fulfillment decision within a shifting context of inventory, demand, returns, delivery times, and shipping costs. Emphasizing BOPIS.

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

NOVEMBER 28, 2022

Generative AI will become an increasingly important marketing teammate for sustaining customer loyalty through communication. Generative AI, in tandem with technologies that enable marketers to decipher why certain language motivates customers to engage and act, are a powerful duo in a robust personalization strategy.

Shipping 295

Shipping Consumer Marketing Returns 295

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 237

Drop-Shipping Shipping Accounting Management 237

Inside Retail

NOVEMBER 20, 2023

If you go back to the investor day presentation from 2021, [outgoing Levi Strauss & Co CEO] Chip [Bergh] talked about the need to diversify our categories, and we can see a real opportunity to do that in e-commerce as well. Opportunity two is what we would describe as evolving the assortment, and that speaks to a few different things.

Fulfillment 246

Fulfillment Consumer Shipping Returns 246

Inside Retail

JUNE 29, 2022

Supersized pandemic revenue growth is waning and losses are mounting, but Shopee is now the clear Southeast Asia market leader. Still, it was trailing Lazada in its home country of Singapore, as well as in the Philippines, Malaysia and Thailand – four of the key Southeast Asian markets in which it was operating. billion ($1.2

Beauty and Health 130

Beauty and Health Payment Services Advertising Shipping 130

Inside Retail

JUNE 13, 2023

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. IR: YNAP is a European company, can you tell me how it has localised its offering for the APAC market? Can you share what YNAP is doing in the sustainability space?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. The answer? Cloud-native microservices.

Payment Services 263

Payment Services Shipping Customer Experience Supermarket 263

Inside Retail

FEBRUARY 17, 2022

Anecdotally, even some of those who have returned to the cities are hunkering down, watching and waiting for things to become more predictable before committing themselves to work. Shipping woes. On top of the people shortage is a dramatic escalation in shipping costs. Many packed up and left for home and haven’t come back.

Shipping 130

Shipping Consumer Department Stores Apparel 130

Inside Retail

JULY 27, 2021

On my return to Australia, I quickly found myself filling ‘orders’ for friends and family who had fallen in love with the products and wanted more,” she told Inside Retail. “I According to a study by Research and Markets, the K-beauty market is projected to reach $21.8 2021 and beyond. Creating community.

Shipping 246

Shipping Marketing Returns Consumer 246

Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. this holiday season compared to 2021, and McNamara cited consumer demand for more deals and promotions as a likely reason. YOY growth this holiday season, whereas department stores will only see a 0.3%

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Indigo 9 Digital

JANUARY 11, 2023

If getting the order to you is expensive what about returns? This process of ordering and returning goods is very expensive. million on “refunds, returns, and discounts”. High marketing costs are one reason for Casper’s struggles but returns have also eaten into the brand’s profitability. In 2018 Casper spent $80.7

Advertising 98

Advertising Shipping Returns Fulfillment 98

Retail TouchPoints

JULY 11, 2023

from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. And if we have happy Prime members who are enjoying free, fast shipping, on Amazon and off Amazon, that’s going to be happy customers, that’s going to be happy sellers, and it’s going to be great for all of us.”

Payment Services 165

Payment Services Shipping Checkout Fulfillment 165

Retail TouchPoints

DECEMBER 6, 2021

This removes the cost and complexity of shipping furniture pieces for photoshoots, which is particularly difficult right now due to supply chain issues, as well as the difficulty of getting all the necessary staff in the same place at the same time.

Drop-Shipping 255

Drop-Shipping Home Furnishings Shipping Management 255

Independent Retailer

JUNE 21, 2022

Wedding Wire ’s latest trends report states that in 2021, almost two million weddings took place in the U.S., Here is how you can do just that: Evaluating Your Returns Process. Returns are an inevitable part of the shopping process, and in 2021 the average rate of online returns was a startling 21 percent.

Returns 52

Returns Shipping Customer Experience Apparel 52

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. According to FMI, global online clothing rental sales are expected to grow 11 per cent CAGR between 2021 and 2031. The opportunity is endless for us.”.

Fashion 130

Fashion Fast Fashion Payment Services Shipping 130

Inside Retail

APRIL 22, 2021

From the increased market share of digitally native brands to decisions from companies like GlobeWest and Homebodii to dial up D2C strategies, shoppers are becoming increasingly accustomed to purchasing products directly from brands. According to one recent survey from ShipStation, 66% of consumers prefer contactless returns.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. Depending on the value add, there will still be those investments if they can justify and validate the return in a short timeframe.

Consumer 269

Consumer Shipping Management Merchandise Store 269

365 Retail

JUNE 22, 2021

Retailers that use their brand communities to create emotional connections with their customers see a greater ROI from their marketing investment, a new study 1 by loyalty and engagement platform, LoyaltyLion has found. Fiona Stevens, Head of Marketing at LoyaltyLion said “The ecommerce landscape is changing.

Marketing 52

Marketing Returns Shipping Consumer 52