article thumbnail

Judge Rules that Amazon Illegally Threatened Organizing Workers at Two Warehouses

Retail TouchPoints

Green also found that Amazon violated federal labor law in 2021 by removing a post from an internal communications platform that asked workers to sign a union-backed petition to make Juneteenth a paid holiday.

ATS 299
article thumbnail

Long-term employee and customer relationships key to retail growth

Inside Retail

One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Download the report: 2021 Pulse of Talent: What today’s employees want and need.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Retailers Need to Supercharge Employee Experience to Accelerate Customer and Brand Experiences in 2022

Retail TouchPoints

By 2020, that number grew to 10 and, in 2021, the average was just shy of 13 brands, according to the same Medallia Insights research. According to a Medallia analysis of 11 global retail brands’ employee experience programs conducted in 2021, there’s a strong correlation between strong employee Net Promoter Score and sales.

article thumbnail

Retailers Go Digital to Improve Team Engagement 

Retail TouchPoints

Those levels dropped slightly at the beginning of 2021, but additional variants in 2022 may have easily caused anxiety levels to increase. With continued company expansion, the retailer realized the need for more timely and consistent information delivery to its employees — most of whom don’t work at desks.

article thumbnail

4 Ways to Customize the Employee Experience With Retention in Mind

Retail TouchPoints

In the aftermath of COVID-19, the numbers are bleaker; a study by The Washington Post revealed that more than half a million retail employees resigned in April 2021. Improving Employee Engagement in the Retail Industry. If retail employee turnover continues to be an issue, there’s a chance to reverse the problem.

article thumbnail

Leyland SDM boosts employee engagement and store efficiency with YOOBIC to support rapid business growth

365 Retail

Following a successful rollout by Selco, also part of the Grafton Group stable of brands, Leyland SDM deployed the YOOBIC mobile-first platform across its store estate in January 2021. YOOBIC gives us the capacity to drive our operations at scale by improving operational efficiency and communication across our network. Jennings concluded.

article thumbnail

6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

over 2021, according to the National Retail Federation. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints.