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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. Consumers are currently more willing to pay for fast shipping and are more tolerant with slower delivery, given the prevalence of shipping delays throughout the pandemic and through the holidays.

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Preparing for the Unknown: Effectively Using Data to Predict this Year’s Holiday Trends

Retail TouchPoints

But what does this mean for 2021? Typically we could count on this data to guide us as we plan for the next holiday season. That uncertainty will cause some challenges for retailers as they look to demand planning. Location, Location, Location. Take luggage for example.

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Is it Time for RFID to Shine?

Retail TouchPoints

RFID is the killer app for this for most products, and this can be augmented by the use of computervision.” Adoption also is rising because prices are dropping. In 2021, the average cost of an RFID tag was four cents , down 80% from 2011, according to McKinsey. As a result, IDTechEx expects 39.3

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Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022. As a result, 78% of Americans will live within 10 miles of a Return Bar.

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Salesforce’s Top 5 Predictions for Holiday 2022

Retail TouchPoints

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. plan to start buying gifts earlier – the No.

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Handling Holiday Fulfillment: How BOPIS, Transparency and Multiple Delivery Options Can Win the Season

Retail TouchPoints

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

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In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

Retail TouchPoints

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. That number was even higher in January 2021. “

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