Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

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Retail TouchPoints

FEBRUARY 1, 2022

Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022. But other pet care retailers are vying to be leader of the pack.

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Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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Merchant Services Payment Services Social Commerce Shopping 281

Retail TouchPoints

AUGUST 10, 2021

Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

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Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function.

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Retail TouchPoints

OCTOBER 24, 2022

The fund was created to help bring new technology to the market in order to help people think and shop differently. Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. eBay Boosts Six Circular-Focused Small Businesses.

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Fashion Social Commerce Promotions Customer Experience 263

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Advertising 144

Retail TouchPoints

JANUARY 19, 2023

The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size. For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies.

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Social Commerce Consumer Marketing Shopping 289

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Consumer 246

Consumer Customer Experience Shopping Marketing 246

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments.

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Retail TouchPoints

DECEMBER 22, 2021

Much to their surprise they actually like it — and so do their customers. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ Beyond meeting customer demand, luxury’s entrance into ecommerce also is helping brands meet more customers.

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Social Commerce Consumer Shopping Marketing 261

Retail TouchPoints

DECEMBER 16, 2021

The TalkShopLive integration with Walmart includes a connection through the retailer’s commerce API, so all brands with products distributed by Walmart can also create shoppable content by using its platform. Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season.

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Checkout Shopping Consumer Point of Sale 261

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 193

Home Furnishings Merchant Services Supermarket Social Commerce 193

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Customer Service Opportunities for Retailers in the Metaverse.

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Merchant Services Social Commerce Customer Experience Fashion 253

Retail TouchPoints

JUNE 3, 2022

Remember what it was like to go shopping at the mall? Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. Enter social commerce. What is Social Commerce? The Explosion of Social Commerce. Not anymore. In the U.S.,

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Social Commerce Accounting Consumer Customer Experience 283

Inside Retail

MAY 7, 2023

With the Covid-19 pandemic accelerating the shift towards online shopping, businesses must embrace digital transformation to stay competitive in the rapidly evolving marketplace. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

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Social Commerce Consumer Fulfillment Advertising 130

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Merchant Services Payment Services Promotions Location 268

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Are you thinking about how the US retail trade industry fared during the first quarter of 2021? trillion in the first quarter of 2021. image: NRF.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 304

Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. There has always been a gap between consumer demands and retailer execution of seamless shopping experiences,” Wu said in an interview with Retail TouchPoints. Now it’s really just shopping.

Consumer 271

Consumer Customer Experience Inventory Management Shopping 271

Retail TouchPoints

APRIL 4, 2022

Imagine browsing a product page shopping for shampoo and the product reviews are from clients that share your hair type,” said Nadine Graham, VP of Digital Client Experience at the retailer. It’s the next wave.”. That’s instantly relatable. It took us 2.5

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Retail TouchPoints

FEBRUARY 19, 2021

. • The Big Find with QVC and HSN: Two-thirds of the 90+ emerging brands that Qurate Retail Group ’s QVC US and HSN plan to introduce in 2021 are either women-owned or minority-owned. The Curated by Kohl’s assortment is refreshed on a quarterly basis, and to kick off 2021 it will include Black-owned businesses include Aya Paper Co.

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Apparel Location Accessories Planning 282

Retail TouchPoints

FEBRUARY 18, 2022

Users can then click through to view product details, visit the merchant’s store or add a product to their shopping cart. Merchants can view the performance of their videos in the merchant dashboard, which will be updated over time to include other metrics such as customer likes and watch time. “For

Fast Fashion 263

Fast Fashion Fashion Marketing Shopping 263

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Social Commerce Meets Affiliate Marketing.

Merchant Services 269

Merchant Services Checkout ATS Fulfillment 269

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. Today 96% of Chinese consumers shop online-offline, or cross-channel. Through these technologies we are able to provide multi-dimensional interactions between customers and the brands.”.

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Fashion Consumer Shopping Marketing 243

Retail TouchPoints

MARCH 2, 2022

In fiscal 2021, QVC U.S. “This new operating structure will help us better leverage the core strengths of each brand, most notably the large, engaged and highly loyal customer base at each brand,” said David Rawlinson II, President and CEO of Qurate Retail Group in a statement.

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Fulfillment Marketing Shopping Customer Experience 178

Retail TouchPoints

SEPTEMBER 2, 2022

Gen Z had $360 billion in disposable income in 2021 and this demographic’s spending power is always growing. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite. Executives can request an invitation here. . “Gen Gen Z is set to become the biggest U.S.

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ATS Consumer Marketing Fashion 242

Retail TouchPoints

DECEMBER 6, 2022

Gerschtein: That the consumer doesn’t shop beauty [in the same way] they shop other categories. It’s important that retailers understand the need to create a beauty “destination,” and we like to work together with our partners to recognize the importance of this experience, whether it’s in stores or online.

Consumer 286

Consumer Marketing Shopping Social Commerce 286

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. At the same time, there is a deep desire among shoppers to shop locally.

Merchant Services 251

Merchant Services Shipping Fulfillment Social Commerce 251

Retail Minded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. They are willing to shop across channels, have an appetite for higher-quality items & are eager to stay on top of cultural trends. EMBRACING NEW FORMS OF PAYMENTS.

Consumer 98

Consumer Social Commerce Point of Sale Shopping 98

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. In May 2021, the brand unveiled Color on Demand , a multi-phased system designed to be the first scalable zero waste water cotton dyeing system.

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Department Stores Wholesale Consumer Fashion 259

Retail TouchPoints

JULY 9, 2020

In a best-case scenario, where a vaccine becomes available or the economic ramifications of the pandemic are not too severe, people will resume shopping and traveling and give a boost to luxury goods sales,” said Willersdorf in an interview with Retail TouchPoints. The Gucci try-on filter for Snapchat in action. Source: Gucci).

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Retail TouchPoints

NOVEMBER 18, 2021

Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. A host of new technologies are now available to make digital shopping more informative and interactive, and brands are seeing real results after employing them. Improve digital accessibility to create a better shopping experience for everyone.

Consumer 261

Consumer Merchant Services Payment Services Advertising 261

Retail Minded

JANUARY 21, 2022

In other words, there is no excuse for merchants to not incorporate the savviness of communication technology to support their customer experiences. Also known as social commerce, this is a $89.4 In fact, eMarketer predicts social commerce will rise by 34.8% billion in 2021 alone.

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Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

JANUARY 4, 2023

Every day on platforms like Meta’s Instagram and Facebook , brands are going beyond selling by building relationships with their customers. Born on Instagram in April 2021 in the depths of the pandemic, the brand already has a thriving online business via its website and Amazon. The New Market Research: Social Listening.

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Marketing Consumer Accounting Social Commerce 287

Retail TouchPoints

AUGUST 5, 2021

Some developers already have adapted, standing up new services and experiences to keep shoppers in the know and, most of all, make them feel at ease if they decide to venture to their property. The myEaston app helps shoppers at Easton Town Center plan their trips and shop more intentionally. Photo credit: Easton. “We

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Merchant Services Fulfillment Promotions Consumer 264