Retail TouchPoints

MAY 12, 2021

Nearly 50% of those surveyed said they’d be doing more of their shopping online in 2021; more than one third said they’d be using buy online, pick up in-store more, and more than one quarter said they’d be using curbside pickup more this year than they did pre-pandemic. Kendra Scott also created a curbside pickup program.

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Jewelry Merchant Services Customer Experience Wholesale 269

Retail TouchPoints

AUGUST 13, 2021

It means I can see the product on Facebook and I can check out directly from there, or if I walk into a store and they don’t have something in my size I can order it from within the store and have it shipped to my house. Can it be shipped to me? RTP: What are the biggest challenges to creating an omnichannel operation?

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

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Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. Lowe’s kicked off the transition to the market delivery model in 2021 in its Florida and Ohio Valley regions. During the call on Nov.

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Retail TouchPoints

JULY 15, 2022

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. In Q4 2021, it processed 70% of online orders through its stores. Creating Joy Amid Uncertainty.

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Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment. Michaels’ CEO Ashley Buchanan first revealed plans for a marketplace in a February 2021 story in The Wall Street Journal.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

MARCH 20, 2025

Clients are then matched with one of the 1,700 Stitch Fix stylists, who select items for that customers Fix from a list of available products that has been curated by Stitch Fixs AI algorithm, based on the customers quiz responses. But as with most good ideas, competitors followed, customers left, and with them went revenues.

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Retail TouchPoints

JANUARY 15, 2021

But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Website traffic: More than 4.5

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Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 278

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Checkout Shopping Customer Experience Returns 334

Inside Retail

SEPTEMBER 7, 2021

In response to these challenges, ShipStation has released a new Ebook, Streamline Your Order Fulfilment Process: How to Optimise Your Shipping for Success, supported by BigCommerce and First Move Digital. It’s packed full of practical advice on how to manage a successful e-commerce business in 2021 and beyond. .

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Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

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Retail TouchPoints

JULY 15, 2021

Currently, Walmart stores its inventory until needed, at which point the items are manually packed onto a 53-foot trailer and shipped to the store that needs them. The expanded partnership is part of Walmart’s $14 billion in planned capital expenditure for fiscal 2021. and a grocery warehouse in Shafter, Calif.

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Shipping Customer Experience Planning ATS 290

Retail TouchPoints

MARCH 22, 2023

million in Q4 2021 despite sales falling slightly to $2.23 Rather than stand still, we pivoted last year to cut costs, optimize inventory and focus on enhancing the customer experience,” said Matt Furlong, CEO of Gamestop on a call with investors. “We The retailer reached net income of $48.2 billion from $2.25

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Shipping Customer Experience Shopping ATS 276

Retail TouchPoints

JUNE 15, 2020

The Children’s Place plans to close 200 stores in 2020 and another 100 stores in 2021, the retailer revealed in announcing its Q1 2020 results. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. Even though approximately 95%. of the company’s U.S.

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Location Shipping Apparel Returns 165

Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

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Retail TouchPoints

APRIL 20, 2023

Members (who currently number in the thousands , according to Saks) have access to digital and in-person styling services, dedicated customer support and perks throughout the year, including early access to pre-order sales events, Try Before You Buy and surprise gifts for birthdays, holidays and membership milestones.

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Jewelry Customer Experience Shipping Shopping 328

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. This drives nuanced changes in communication.

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Shipping Fulfillment Returns Sporting Goods 290

Retail TouchPoints

NOVEMBER 22, 2021

Nordstrom will power the front-end digital customer experience — the Nordstrom.com Sports Fan Shop — while orders will be fulfilled and shipped by Fanatics. Macy’s launched a similar partnership with Fanatics in October 2021.

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Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. DoorDash will charge a flat fee of $5 ( $3 for DashPass members), and shoppers will get their first package pickup for free during January 2023, traditionally a heavy month for post-holiday returns.

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Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

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Shipping Checkout Consumer ATS 299

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. When reaching out, use the right channels to foster a positive customer experience. Global cross-border ecommerce sales reached nearly $3.2 Consider the Value of Marketplaces.

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Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S., ATO fraud against U.S.

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Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

OCTOBER 21, 2021

Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. Here are a few tips for the immediate opportunities to make the most out of 2021 and a look ahead. Start the Message Early — as in NOW.

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Retail TouchPoints

DECEMBER 8, 2021

In light of well-publicized shipping delays and inventory shortages, they may find some empty shelves. With that in mind, retailers are wise to spend the 2021 holiday run-up leaning into non-physical gift options for customers. But what are Panic Saturday shoppers likely to find when they show up this December 18?

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Retail TouchPoints

AUGUST 12, 2024

year over year — the highest the brand has seen since Q1 2021. The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. the year prior.

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Drop-Shipping Customer Experience Planning Shipping 275

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

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Fulfillment Drop-Shipping Shipping Consumer 306

Inside Retail

JUNE 27, 2024

To optimise the customer experience and business model Bydee’s UK site went live last week, with a few tweaks tailored to the northern hemisphere. Bydee’s business boomed to new heights during the Covid-19 pandemic and resulted in a 700 per cent growth, from 2020-2021.

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Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The technology groups variable cost and profitability data by customer in order to track shopper-specific contribution margins to customer lifetime value (CLV).

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Markdowns Fulfillment Shipping Marketing Spend 251

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

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Independent Retailer

JULY 26, 2022

With ecommerce sales for 2021 increasing 14 percent over 2020, there is no question that shipping acumen has never been more important for retailers’ overall success. Apart from the rising fuel prices, shipping carriers are raising their rates every year. Slim down package weight.

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Shipping Returns Fulfillment Consumer 98

Retail TouchPoints

APRIL 9, 2021

2020 has been an exceptionally turbulent year for all, with 2021 somewhat following suit. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors. What to Expect in 2021. To conclude, nothing will be certain in 2021.

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Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they aren’t delivering a connected and engaging customer journey, they’re not going to keep pace with the competition and they’ll quickly fall into obscurity. The answer? Cloud-native microservices.

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Payment Services Shipping Customer Experience Consumer 264

Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Many of these changes are recent: “Ship-from-store wasn’t economically viable [as recently as] two years ago,” said Ritter.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? They should be in all retailers’ playbooks.

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Retail TouchPoints

AUGUST 3, 2021

Consumers’ recently sharpened appetite for sustainable products and environmentally responsible companies has been good news for Stojo, which was named #32 on the Financial Times 2021 list of fastest-growing companies in the Americas. That ability to ship things more easily means a smaller environmental impact for everybody.

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