Retail TouchPoints

NOVEMBER 20, 2023

According to the National Retail Security Survey released by the National Retail Federation (NRF), vanishing inventory contributed to $112 billion in losses last year alone — up significantly from $93.9 billion in 2021.

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Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. But what does that mean in practice for customers? Here are four of the most common uses of unified commerce in customer journeys.

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Retail TouchPoints

SEPTEMBER 19, 2022

Nissan Stadium now offers five frictionless Zippin Lanes and after incorporating four lanes, Allegiant Stadium has experienced: A 66% increase in speed of service; A 45% increase in sales for a traditional stand space compared to 2021; and A 30%+ increase in the number of product SKUs offered.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. Returns can be an excellent opportunity to sell something new to a known customer. Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want.

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Retail TouchPoints

AUGUST 17, 2022

76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. Automation provides efficiency by consolidating your backend processes and therefore improves the customer experience.

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Retail TouchPoints

JULY 15, 2022

Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs. In Q4 2021, it processed 70% of online orders through its stores.

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Retail TouchPoints

FEBRUARY 10, 2022

The episode was shot in early 2021 and aired on Jan. Leite’s experience on the show not only amplified her “people-first” leadership philosophy, but also prompted a number of investments to address problems she uncovered while undercover, including: $500,000 on product education for store associates, known as Health Enthusiasts; $1.5

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Retail TouchPoints

FEBRUARY 20, 2023

Actionable data can also help retailers with inventory management across all locations. If the customer needs more information or help, these systems are particularly good at alerting retail managers to know quickly that a customer service action is needed. distribution strategy.

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Retail TouchPoints

JANUARY 5, 2023

s track record of staying one step ahead of the competition is enabled by: A forward-looking data management strategy that combines insights from dozens of data inputs; Strategic use of that data across customer experience, marketing and product development; and. to create personalized omnichannel experiences.” .

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Retail TouchPoints

APRIL 29, 2024

That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do. An Integrated App Experience with the Potential for Evolution AllSaints had an app before, but “I would politely describe it as a little basic,” said Reid diplomatically.

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Retail TouchPoints

JULY 12, 2022

Walmart acquired Zeekit in May 2021. AR has long been part of the company’s DX mix with its acquisition of the virtual fitting room platform Zeekit in 2021 — which now powers AR try-on for apparel on Walmart.com — and by becoming one of the first retailers to offer home décor try-on via Pinterest , among many other initiatives.

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Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

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Retail TouchPoints

FEBRUARY 24, 2022

The company’s rapid growth tracks with the broader ecommerce boom: global ecommerce surpassed $5 trillion in 2021, and B2B ecommerce is expected to reach $20.9 In ecommerce only five things really, truly matter: the item and providing as much detail as possible; price; inventory management; order management; and finally, the customer.

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M19 Retail

AUGUST 24, 2021

Neil Moses has been named to The Software Report’s Top 50 SaaS CEOs for 2021. The company’s mission is to deliver world-class technology that helps grocers interlace their digital and physical commerce channels to grow their businesses profitably, improve their customer experience, and capitalize on innovation.

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Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Optimizing your omnichannel fulfillment process requires reducing costs, automating repetitive tasks, and improving your customer experience. no upfront investment into inventory), it may create unforeseen consequences.

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Retail TouchPoints

JANUARY 13, 2023

Personalize the customer experience for added loyalty. With dwindling discretionary spending, consumers will be increasingly cautious about how their money is being spent and the level of customer service received. in 2021 with an estimated $761 billion worth of goods being returned. Minimize returns. In the U.S.,

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Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

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Retail TouchPoints

APRIL 16, 2021

and UK shoppers between December 2020 and January 2021 — saw a whopping 83% of respondents indicate that convenience was more important to them in online shopping than it was five years ago. In fact, 78% of those surveyed said they value ease and convenience more now than they did prior to the pandemic. Source: Linnworks.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

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Inside Retail

MARCH 2, 2023

Retailers are constantly on the lookout for cutting edge technologies that improve efficiencies and productivity, streamline operations and improve the customer experience. Perera added that, in some situations, AMRs can be ‘smarter’ than humans because they have access to more data, so they can provide a superior experience.

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Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. Today, with the supply chain challenges facing most brands and retailers, inventory management and visibility as well as customer transparency become much more important.”

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I Vend

FEBRUARY 9, 2024

billion in 2021 to $31.38 Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Store layouts – optimising sales by tracking shoppers and the way they navigate the store.

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I Vend

DECEMBER 11, 2023

billion in 2021 to $31.38 Process automation – such as inventory management , tracking stock levels and re-ordering. Customer service – chatbots and personal assistants to enhance the customer experience. Store layouts – optimising sales by tracking shoppers and the way they navigate the store.

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I Vend

SEPTEMBER 1, 2022

Retailers across the board are impacted by a scarcity of staff, a factor that will only be heightened in this coming recession by the ‘Great Resignation’ pandemic phenomenon in 2021. Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience.

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Retalon

APRIL 27, 2021

This frees physical stores to serve as showrooms for the broader assortment, or better yet, provide customer experiences and events. Canadian award-winning retailer, Simons, leverages the best of both worlds with AMR in operations along with Retalon’s AI for forecasting and inventory management.

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I Vend

FEBRUARY 7, 2022

Learn more Automation is all about using retail technology and process innovation to create efficiency, lower costs and enhance customer experience. The ‘Great Resignation’ – a pandemic phenomenon first identified in April 2021 – has seen thousands of workers, particularly in retail stores, resign from their jobs.

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Retail TouchPoints

OCTOBER 14, 2021

Other retailers that have caught up to the giants in terms of services like curbside pickup and BOPIS , as well as inventory availability , want to lure customers back. This is all part of an ongoing digital transformation in the retail industry that is enhancing capabilities and improving the customer experience.

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M19 Retail

JULY 5, 2023

The Aubuchon Company has previously implemented the Mi9 Retail Software Platform to support their Merchandising, Data Analytics, and Store Operations (Point of Sale). “Self-Checkout delivers numerous benefits for retailers, including increased efficiency, cost savings, improved accuracy, enhanced customer experiences, and increased store sales.

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I Vend

APRIL 6, 2023

These five features combine to help you minimise cost, delight your customers and steal a march on your competition. So let’s take a look at how to use data to improve customer experience – here’s our top seven tips: Connectivity In today’s joined-up world, connectivity is essential. from 2023 to 2030, taking it up to US $85.11

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Retail TouchPoints

MAY 30, 2023

Back-to-college spending was essentially flat from 2021 to 2022, dropping from $1,200 to $1,199 per household, and the back-to-school spending average rose just $15 ,from $849 to $864. This goes beyond inventory management to a much more comprehensive type of retail planning based on machine learning (ML) and AI.

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Retail Insider

MAY 21, 2021

The Retail Insider 2021 Transforming Retail Awards is now open for entries. Its Covid-led virtual experiences and appointments across multiple sectors including beauty and home was deemed a real game-changer to last beyond the pandemic. Now open for entries. to ask for an application form and more information now.

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Retail Insider

MAY 21, 2021

The Retail Insider 2021 Transforming Retail Awards is now open for entries. Its Covid-led virtual experiences and appointments across multiple sectors including beauty and home was deemed a real game-changer to last beyond the pandemic. Now open for entries. to ask for an application form and more information now.

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Retail Insider

MAY 21, 2021

The Retail Insider 2021 Transforming Retail Awards is now open for entries. Its Covid-led virtual experiences and appointments across multiple sectors including beauty and home was deemed a real game-changer to last beyond the pandemic. Now open for entries. to ask for an application form and more information now.

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Star Miconics

JANUARY 26, 2023

from 2021 to 2030, and that 77% of the devices we already use feature one form of AI or another. It also automatically alerts the inventory manager when items are nearly out of stock, prompting timely reorders and preventing disappointed customers.

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Nvidia

JANUARY 13, 2022

Customers can walk into a store, grab the items they want and pay with their mobile phone on their way out. Beyond addressing labor shortages, these autonomous stores provide live inventory management and prevent shrink. A Broken Supply Chain.

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Inside Retail

JULY 3, 2023

Driving in-store purchases Kelly Slessor, founder and CEO of Shop You, an AI-driven personal shopping assistant, told Inside Retail that machine learning and visual matching algorithms will eventually impact every element of retail – from customer service, to in-store visual merchandising, pricing to inventory management.

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