Retail TouchPoints

AUGUST 4, 2022

In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand?

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand. However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927. “We

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Over the last few years, consumers have come to expect personalization from the retail brands that they love.

Consumer 317

Consumer Marketing Customer Experience Promotions 317

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

JULY 22, 2022

“With grocery items now available from Uber in 33 countries, the shopping experience on Uber Eats is about to get better than ever,” said Therese Lim, Director of New Verticals Product at Uber and Oskar Hjertonsson, Founder and CEO of Cornershop in a statement. “By billion in February 2021.

Customer Experience 278

Customer Experience Merchant Services Inventory Management Grocer 278

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark stepped into the role in early 2021 following the departure of Jeff Wilke ; he had most recently served as SVP of Worldwide Operations.

Consumer 288

Consumer Fulfillment Customer Experience Planning 288

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 325

Consumer Shopping Shipping ATS 325

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. The brand’s sense of place allows it to resonate with local communities and travellers who seek experiences that reflect the uniqueness of the locale.

Location 246

Location Consumer Store Layout Shopping 246

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Planning 338

Planning Consumer Shipping Shopping 338

Retail TouchPoints

FEBRUARY 14, 2022

EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. 9 call with investors. million , according to President and CEO Karen Lynch.

Consumer 289

Consumer Location Planning Marketing 289

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Social Commerce 312

Social Commerce Consumer Merchant Services Checkout 312

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Retail TouchPoints

JUNE 3, 2022

Albertsons has introduced consumer-generated ratings and review functionality on 11 of its banners’ sites, including Safeway , Vons , Jewel-Osco and Shaw’s. Customer-generated ratings and reviews empower purchase decisions,” said Jill Pavlovich, SVP of Digital Customer Experience at Albertsons Cos. in a statement.

Grocer 304

Grocer Customer Experience Planning Shopping 304

Retail TouchPoints

APRIL 30, 2025

In October 2021 Old Navy launched BODEQUALITY to redefine size inclusion by offering every one of its womens styles in any size at no extra cost, but the retailer scaled back the offering in its stores just a few months later, according to Glossy.

Apparel 218

Apparel Fashion Customer Experience ATS 218

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The rest is all about entertainment.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail Focus

OCTOBER 23, 2024

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Additionally, ESW resolved Denby’s customs compliance issues, allowing it to reactivate its key Spanish market.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Retail TouchPoints

FEBRUARY 14, 2023

His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally. Everything about Method was different from what consumers were used to, from the aesthetic to the name. Don’t focus on consumers, focus on people. Why do they suck?’ [His

Consumer 277

Consumer Marketing Promotions Wholesale 277

Retail TouchPoints

MAY 1, 2025

economy may not have officially entered a recession, but consumers are nonetheless navigating rising prices, dwindling savings and a near-constant stream of financial anxiety. Now, with the onset of widespread global tariffs, consumer confidence has hit its second-lowest point since 1952. are up 10% since February.

Fast Fashion 147

Fast Fashion Fashion Consumer Returns 147

Retail TouchPoints

AUGUST 12, 2021

Digital convenience store Gopuff is continuing its aggressive expansion in European markets with the planned purchase of Dija , a European delivery platform focused on quickly providing consumers with daily essentials. The acquisition follows Gopuff’s purchase of UK-based Fancy , another last mile delivery platform, in May 2021.

Planning 299

Planning Customer Experience Consumer Marketing 299

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping 339

Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

Customer Experience 264

Customer Experience Consumer Management 264

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. billion, accounting for a record 18.9%

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

Finance 289

Finance Customer Experience Consumer Marketing 289

Retail TouchPoints

AUGUST 13, 2021

As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places. Gee: In a post-COVID world, you can’t just run a direct-to-consumer site. Everything needs to be networked into a system of record that gives you visibility into where all of your inventory sits.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. Build Out Your Engagement Strategy.

Merchant Services 324

Merchant Services Marketing Customer Experience Consumer 324

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

Shipping 305

Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

MARCH 2, 2021

Consumers returned $428 billion in merchandise last year, nearly 11% of all U.S. rose to the challenge, instituting a broad spectrum of solutions such as instant credit for online returns, contactless return drop-off points, extended return periods and in some cases just letting consumers keep the products. Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

OCTOBER 21, 2021

Since the early days of the COVID-19 crisis, consumers have experienced product shortages at their local retailers. Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. is important.

Promotions 334

Promotions Consumer Shopping Apparel 334

Inside Retail

NOVEMBER 11, 2024

Being flexible allows us to tailor our store designs and offerings to meet the unique preferences of each market, adapting quickly to changing consumer trends. We focus on efficiency by optimising our product selections, helping us manage costs while enhancing the shopping experience. billion by 2032, growing at a CAGR of 10.1

Consumer 130

Consumer Marketing Management Customer Experience 130

Retail TouchPoints

AUGUST 2, 2021

The Melbourne, Australia-based company currently serves more than 16 million consumers and nearly 100,000 merchants worldwide. Retailers are banking on the fintech sector and any company that can provide laddered services to retain the merchant, or the consumer, is ultimately set to win.”.

Merchant Services 317

Merchant Services Payment Services Checkout Finance 317

Retail TouchPoints

DECEMBER 28, 2023

Rawlinson joined The Container Store in 2021 with more than 20 years of experience in digital retail. Over the past two years, she and her team have worked to enhance the company’s digital customer experience and drive its ecommerce business.

Customer Experience 278

Customer Experience Promotions Store Operations Marketing 278