Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.”

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Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Expanded checkout options designed to reduce human-to-human contact will include bigger self-checkout areas, tap-to-pay and “Check Out With Me” technology, to allow customers to pay for merchandise anywhere in the store with mobile devices carried by store associates. The equivalent in U.S.

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Retail TouchPoints

AUGUST 1, 2022

Available to retailers that also sell on the Amazon Marketplace, the expanded seller offering will see Amazon associates pick up and deliver online orders from retailers’ stores to Prime members who select the option at checkout. Amazon said it plans to expand to additional retailers and cities around the country in the months ahead.

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Retail TouchPoints

DECEMBER 16, 2021

with plans to expand to other areas in 2022. The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

JUNE 9, 2022

During the past two years, Hudson has been enhancing its offerings with self-checkout technology and new store designs. The retailer announced its plans to deploy Amazon ’s Just Walk Out technology in select stores in early 2021.

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Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

JUNE 1, 2022

In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. Checkout is moving to frictionless. The bad news?

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VMS

SEPTEMBER 30, 2021

As this story went to press, Target had already opened 20 new stores thus far in 2021, with plans to open another dozen by year-end. (In As for renovations, 140 such remodels are planned for this year, joining the 800-plus stores that have already been upgraded in the past four years. In all, it has just over 1900 stores.)

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Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

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Inside Retail

JANUARY 12, 2023

In the US, social commerce is anticipated to double to US$80 billion in annual sales between 2021 and 2025, putting the US second only to China in social commerce, although China outsells the US by a factor of 10. TikTok reports that two-thirds of its users were inspired to shop even when they weren’t actually planning to do so.

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Mass Relators

OCTOBER 25, 2023

According to the National Retail Federation (NRF), retailers lost $112 billion due to shrink in 2022, up from nearly $94 billion in 2021. Seven in 10 retailers say the pressure is mounting to improve the efficiency and expense of managing online orders, returns, and the fulfillment process.

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Retail TouchPoints

JULY 11, 2023

from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. Importantly, sellers must use FBA, Fulfilled by Amazon, to participate.) Last year, The Woobles didn’t participate in Prime Day; this year they have a big promotion planned — but only on their DTC site, not Amazon.

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Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

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Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. We’re past planning our responses to the crisis.

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Retail TouchPoints

MAY 12, 2021

As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. It had been planned for years, but COVID-19 created significant urgency. Planning for Improvement. The Research. Communication was increased across all channels. Looking Ahead.

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Retail TouchPoints

OCTOBER 14, 2020

Alternative Fulfillment Can Prepare Retail Brands for the Holiday Season. To ensure they stake out a slice of this large pie, brands should leverage alternative fulfillment solutions. This calls for thinking outside of the box to utilize assets in new ways to ensure timely fulfillment. Plan for an Elongated Holiday Season.

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Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Census Bureau of the Department of Commerce reported in November that ecommerce sales increased 3% in Q2 2022 over the same period in 2021, while total retail sales increased by more than 9% compared to Q3 2021.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines.

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Retalon

APRIL 27, 2021

Although e-commerce gets all of the attention, the past two decades of technological change have transformed every aspect of the retail business — from planning, inventory, pricing, and promotions — all the way down to customer service and the in-store experience. Order fulfillment automation. check out their story here).

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Retail TouchPoints

FEBRUARY 10, 2022

The episode was shot in early 2021 and aired on Jan. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years.

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Retail TouchPoints

JANUARY 24, 2022

For in-store associates in particular, the hiring challenges of 2021 are going to remain potent in 2022: 74% of retail executives expect talent shortages for customer-facing positions to continue this year. It has to be very easy to get through the checkout process. said Sides. Do they have an account already?

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Retalon

SEPTEMBER 22, 2021

A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. During the pandemic, BOPIS retail fulfillment options kept businesses running while limiting person-to-person contact – which was essential during the pandemic. What is BOPIS? Why are customers choosing BOPIS?

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Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind.

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Rangeme

MAY 19, 2022

AI powers many retail processes, including Amazon’s personalized recommendations, assortment planning, and Just Walk Out technology for cashierless in-store service. Walmart added AI to its fulfillment processes to fill online orders faster. Walmart to build local fulfillment centers at dozens of stores. January 27, 2021.

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Indigo 9 Digital

JANUARY 11, 2023

Trader Joe’s does not offer online shopping and does not plan to. We also know those offerings don't always translate into positive results." " While other retailers were cutting staff and adding things like self-checkout, curbside pickup, and outsourcing delivery options, we were hiring more crew and we continue to do that.

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Mass Relators

APRIL 28, 2022

billion in last year’s first quarter 2021. “Our Consumer business has grown 23% annually over the past two years, with extraordinary growth in 2020 of 39% year-over-year that necessitated doubling the size of our fulfillment network that we’d built over Amazon’s first 25 years — and doing so in just 24 months.

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I Vend

MARCH 16, 2021

Now, as we consider what retail will look like in a post-pandemic era, retailers are planning their long-term future online shopping strategy. They want to find things quickly, make comparisons, get clear information and checkout easily. Accessibility becomes more important too, as the older demographic grows.

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Mass Relators

OCTOBER 18, 2021

Loqate’s 2021 holiday survey of 1,000 American consumers found that nearly half of Americans are planning a combination of in-store and online shopping this holiday season. consumers plan to start their holiday shopping well before December.

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Retalon

SEPTEMBER 3, 2021

There were also a number of changes that were initiated out of necessity in supply chain operations and fulfillment practices, like BOPIS, that are now preferred by consumers. Some of these experiences include: Endless aisles Self-checkouts ERP connected tablets Virtual changing rooms Product showcases.

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Mass Relators

OCTOBER 11, 2021

independently unveiled plans last month to offer new delivery services in partnership with online grocery platform Instacart. Additionally, demand for rapid delivery continues to grow, with nearly 20% of customers selecting Priority Delivery at checkout. NEW YORK — Supermarket operators Kroger Co. and the GIANT Co.

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Indigo 9 Digital

MAY 27, 2022

billion in 2021. If you are curious about how IKEA plans to keep its competitors at bay then consider these six elements of its strategy. Stores as fulfillment centres. Now IKEA is spending part of a $3 billion investment to update its stores so they can also serve as fulfillment centres. Sustainable practices.

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Retail TouchPoints

AUGUST 13, 2021

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Rangeme

AUGUST 3, 2021

Let’s look at 2021’s top grocery tech trends and how they’re reinventing global grocery. February 1, 2021. March 29, 2021. “[O]nline May 27, 2021. June 2, 2021. March 25, 2021. US Click and Collect in 2020 and 2021. March 24, 2021. April 7, 2021. March 29, 2021. billion vs. $95.8

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Retail Geek

FEBRUARY 3, 2021

In other news: Walmart is accelerating it’s automated picking for store fulfillment. Episode 253 of the Jason & Scot show was recorded live on Tuesday, February 2nd, 2021. Uber has purchased Drizly for $1.1B. We spoke with the VP of Partnerships at Drizly on Episode 163. Transcript.

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Retail Geek

APRIL 29, 2022

Key Topics: Declining macro economics First quarter 1P sales were down year-over-year for the first time in two decades, as it had to comp against a very strong Q1 2021 which was elevated by the pandemic. In this episode we do a deep dive into all the details. AWS getting a strong boost from the pandemic.

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Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. A 2021 survey from The Strawhecker Group found that 55% of surveyed BNPL users spend more than they would with other payment methods. . billion in 2021 to $6.7

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Merchant Services Payment Services Consumer Point of Sale 253