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From Startup to Enterprise: What CX Looks Like at Different Business Stages

Retail TouchPoints

Startups can use tools like customer relationship management (CRM) systems, social media engagement and direct messaging platforms to streamline interactions and address customer concerns promptly and personally. Operating a CX strategy that equips founders and team members to interact directly with users is critical.

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Exclusive: New owner of SurfStitch, Ginger & Smart plans to relaunch the brands

Inside Retail

Omnia Brands is owned by ACTA Retail Management, which is owned by ACTA Capital Management, a boutique private-equity firm founded by Richard Facioni in 2021. The spokesperson for Best Markets said that Omnia Brands, the secured debt holder across the entities, had been notified of the voluntary administration.

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Exclusive: The architect behind Blundy’s Léays brand on building retail giants

Inside Retail

Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.

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Behind Documents’ path to luxury fragrance leadership in China

Inside Retail

Before long, the agency evolved into a broader boutique design house, expanding into packaging and even branding. We aim to gain more benefits in global channels, business operations, and supply-chain management, working towards enhancing competitiveness and evolving into a more visionary international brand,” he said.

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How Pat McGrath Labs fell from a US$1 billion valuation – and what’s next

Inside Retail

In 2021, Eurazeo quietly exited Pat McGrath Labs. In the same year, Sienna Investment Managers purchased a 14.4 One year later, Sienna Investment Managers wrote down that investment by 88 per cent, and in 2024, the firm estimated its stake in the company was worth 21.5 billion (about US$1.3 million (approximately US$23.5

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How Tinkr’s launch into Target marks a new era for the hardware retail sector

Inside Retail

Tinkr’s co-founder and president, Lainy Hedaya Hoffstein, a lifestyle content creator and founder of Haute Inhabit, a boutique branding and commercial interior design studio, came up with the idea for a brand after realising there was a white space in the market. Inside Retail : How did you come up with the concept for Tinkr?

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CBD and the Future of Health Retail in the UK

365 Retail

In the UK, cannabidiol (CBD) – a non-psychoactive compound derived from hemp – is no longer reserved for boutique wellness stores or obscure online shops. According to Prohibition Partners , the market was worth around £690 million in 2021 , with growth expected to push it past the £1 billion mark by 2025.