Retail Trends in 2021 — Overcoming 2020’s Challenges
Retail TouchPoints
FEBRUARY 11, 2021
In the past, retailers blamed upstream suppliers for lapses, but no more. CSR accountability will be a point of competitive differentiation and a matter of law. Some time in 2021 you’ll be on a Zoom call and a panelist will say, “We used 2020 to tackle important digital transformation projects that had been back-burnered.”
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