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Exclusive Q&A: Venmo GM on the Company’s ‘Natural Extensions’ into Business Payments

Retail TouchPoints

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. alone in 2021 and has the potential to double in the next three to five years. And with 50% of global spending in the U.S. And with 50% of global spending in the U.S.

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Shopify Adds New Tools for Twitter, Google and iOS to Enhance Retailers’ Reach

Retail TouchPoints

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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JD.com Enters Partnership to Help U.S. Retailers Sell to Chinese Customers

Retail TouchPoints

JD.com has joined forces with Shopify to help retailers access China’s ecommerce market. The Chinese ecommerce market is expected to be worth $3.3 The solution is designed to help solve cross-border commerce challenges across product sourcing, selling and logistics for merchants in both the U.S. 31, 2021, U.S.

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You Just Experienced your First Chargeback. Now What?

Retail TouchPoints

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks. As more transactions happen digitally (i.e.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout. Millennials.

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Reports: Microsoft’s Bing Quietly Launches Marketplace in Bid to Compete with Google Shopping

Retail TouchPoints

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

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Implementing a Digital Trust and Safety Strategy

Retail TouchPoints

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more? This is a fairly new concept.