Retail TouchPoints

APRIL 26, 2024

Brands are under increasing pressure to minimize the environmental footprint of their packaging materials and processes, from reducing waste and emissions to promoting recycling and circularity. Failure to do so could be detrimental to a brand’s reputation.

Consumer 162

Consumer Accounting Promotions Shipping 162

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

Social Commerce 280

Social Commerce Fulfillment Drop-Shipping Payment Services 280

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee. million members on top of the 74 million customers in the free program.

Checkout 177

Checkout Returns Shipping Promotions 177

Retail TouchPoints

FEBRUARY 28, 2022

Alibaba has Singles Day and Amazon has Prime Day , and now Walmart is making its own mark on the calendar with an exclusive event to promote the Walmart+ subscription service.

Shopping 257

Shopping Promotions Shipping ATS 257

Mass Relators

OCTOBER 18, 2021

In the age of digitization and ongoing global supply chain and shipping disruptions, this holiday season is shaping up to be the year that will make or break many retailers,” said Matthew Furneaux, global commercial director at Loqate. “At In attempts to avoid the shipping delays and sold-out items that are expected this year, 88% of U.S.

Shipping 52

Shipping Promotions Shopping Checkout 52

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 253

Drop-Shipping Merchant Services Returns Shipping 253

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service? Can they scale?

Shipping 237

Shipping Customer Experience Consumer Location 237

Retail TouchPoints

NOVEMBER 4, 2021

A September 2020 study by Clarus Commerce found that 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, while 88% said they’d shop at a retailer with a premium loyalty program they belong to versus a competitor that is offering a lower price.

Fulfillment 257

Fulfillment Shipping Promotions Location 257

Inside Retail

MAY 3, 2021

During the year so far, Supercheap Auto has seen sales increase 21 per cent compared to the same period of 2020, while sport retailer Rebel’s sales grew 20 per cent. However, shipping costs have increased during the second half due to the continued disruption felt by many Australian retailers , impacting inventory costs.

Outdoor 246

Outdoor Shipping Promotions Management 246

Retail TouchPoints

SEPTEMBER 23, 2021

Market trends indicate that a powerful three-point strategy for you to bring to the brands you promote is: Inspire, Deliver, Sustain. Ecommerce spending in November-December 2020 rose an astounding 45.2% over the previous year, according to the U.S.

Shopping 254

Shopping Shipping Beauty and Health Promotions 254

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee. million members on top of the 74 million customers in the free program.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

OCTOBER 21, 2021

This author went to six stores to find a single metal rake in the fall of 2020! Changes in demand are still in play, as are COVID-driven manufacturing disruptions, shipping delays and misguided efforts to reduce inventory (mostly through discounting). Most of the early shortages were driven by changes in demand. Digital Gift Guides.

Promotions 310

Promotions Shopping Consumer Apparel 310

Retail TouchPoints

APRIL 22, 2022

As Gap looks to course correct its larger business, the company said it is taking a “more aggressive approach” to assortment balancing, which will lead to increased promotional levels primarily at Old Navy. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As CEO Sonia Syngal in a statement.

Drop-Shipping 222

Drop-Shipping ATS Shipping Promotions 222

Retail TouchPoints

MAY 26, 2022

This year it has given the West Coast ports the opportunity to clear out the backlog of ships [waiting to unload their cargos]. Even though in 2022 we’re fortunate to have vaccines and realize that masking does work, and we have effective treatments for COVID-19, China is still stuck in 2020. While it took services about 1.5

Promotions 267

Promotions Supply Chain Management Consumer Shipping 267

Retail TouchPoints

OCTOBER 20, 2020

The 2020 holiday shopping season is anticipated to be remarkably different than any in recent years, especially when it comes to where people are expected to shop — online. Even back in August, major carriers such as FedEx and UPS already were seeing holiday-level volumes, with UPS’ shipping volume up 30% and FedEx’s up 25%.

Shipping 149

Shipping Promotions Fulfillment Consumer 149

Retail TouchPoints

OCTOBER 14, 2021

For example, in Q2 of 2020, Target announced that they had 10 million new customers, and what I thought to myself wasn’t, ‘That’s amazing for Target,’ it was, ‘That’s 10 million people that didn’t shop with somebody else.’. There’s another advantage to earlier-than-usual holiday promotions.

Marketing 284

Marketing Promotions Consumer Customer Experience 284

Retail TouchPoints

AUGUST 5, 2022

With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option. They may log in in one country, maintain a billing zip code in a second geography and seek to ship goods to a third location.

Merchant Services 244

Merchant Services Returns Shipping Payment Services 244

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

Fulfillment 257

Fulfillment Customer Experience Consumer Shipping 257

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Often, these are the same benefits that keep them engaged throughout the year. News & World Report.

Customer Retention 273

Customer Retention Shipping Point of Sale Consumer 273

Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. Now, to increase inventory turn and remove excess stock from their balance sheets, retailers will likely launch a highly promotional season starting in late summer.

Drop-Shipping 275

Drop-Shipping Fulfillment Consumer Shipping 275

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 186

Fulfillment Promotions Shipping Store Operations 186

Retail Adventures

OCTOBER 22, 2020

2020 Dates to Remember: This year Black Friday is on November 27, Cyber Monday is November 30, Small Business Saturday is November 28, and the biggest shopping day of the holiday season will be December 19, the Saturday before Christmas. This year consider the following in your Golden Quarter planning: 1. Don’t ignore Cyber Monday.

Markdowns 98

Markdowns Advertising Planning Cross Merchandising 98

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

ATS 264

ATS Grocer Fulfillment Shipping 264

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. Retailers will need to spread out their promotions so people can buy over longer periods of time, with less traffic. However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners.

Drop-Shipping 183

Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. Leveraging (and Raising the Profile of) Shipt As with its competitive predecessors , fast, free shipping is a cornerstone of Target Circle 360.

Consumer 230

Consumer Shipping Planning ATS 230

Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Year-long exposure to early promotions, free shipping, and contactless commerce has given customers higher expectations for personalisation, service, and omnichannel transactions.

Retail Trends 236

Retail Trends Payment Services Promotions Returns 236

Retail TouchPoints

OCTOBER 8, 2020

As a result, its plans include hiring 2,000 additional associates to assist with fulfillment; launching a number of extended promotion periods; and stocking smaller product bundles for shoppers hosting smaller celebrations. Promotions will be adjusted as well. Only the Cyber Monday event will remain a single-day promotion.

Fulfillment 125

Fulfillment Promotions Shipping Planning 125

Retail TouchPoints

JANUARY 15, 2021

Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail TouchPoints

APRIL 25, 2022

Starting holiday promotions earlier helps retailers attract these shoppers’ business. Offering a longer return window to shoppers will benefit retailers internally and promote a customer-friendly environment. This is particularly true during the holidays, when promotions and limited-time offers proliferate. on Christmas Day.”.

Returns 256

Returns Shopping Promotions Social Commerce 256

Retail TouchPoints

NOVEMBER 18, 2021

Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. billion for the first time, according to Adobe Analytics. Expect the Unexpected.

Supply Chain Management 230

Supply Chain Management Fulfillment Shipping Inventory Management 230

Retail TouchPoints

JULY 19, 2023

This comes despite earlier research finding a shift in consumer attitudes was the driving force behind the push for sustainable packaging in 2020. Going Lighter To reduce shipping costs and minimize the overall packaging footprint, companies can consider using lighter materials that are still sturdy enough to protect products.

Inventory Management 208

Inventory Management Shipping Management Consumer 208

Inside Retail

AUGUST 22, 2023

Whereas Victoria’s Secret’s choice of models at the time promoted a very narrow definition of beauty, Parade offered consumers a colourful selection of products to choose from in sizes that went up to 3XL. Its campaigns featured a wide range of models across the gender spectrum with different skin tones, body types, and aesthetics.

Apparel 246

Apparel Promotions Consumer Fashion 246

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 226

Wholesale Accounting Marketing Outdoor 226

Retail TouchPoints

APRIL 15, 2021

In 2020, one of every three consumers who clicked on a cart abandonment email wound up completing their purchase. After all, what good is promoting free shipping over $49 to your $400 cart abandoners? And for VIP customers, maybe you offer a VIP-worthy discount, bonus loyalty points, upgraded shipping or no deal at all.

Shopping 164

Shopping Shipping Promotions Consumer 164

Retail TouchPoints

SEPTEMBER 22, 2022

Both 2020 and 2021 each had their own clear themes and pressures, and this holiday season will be defined by trying to understand what has changed. “ Kramer expects this to be offset by more promotional activity, which he called “one of the more significant levers that retailers can pull.” Take for example Macy’s.

Promotions 230

Promotions Fulfillment Inventory Management Drop-Shipping 230

Retail Gazette

JANUARY 30, 2024

Meanwhile, grocery price inflation eased at a slower rate this month, as the proportion of promotional products bought fell compared to December. “Retailers have taken their foot off the promotions gas slightly as we’ve come into the new year, and that’s meant inflation hasn’t fallen as quickly.” in January, down from 6.9%

Supermarket 67

Supermarket ATS Grocer Accounting 67