Retail TouchPoints

FEBRUARY 28, 2022

Alibaba has Singles Day and Amazon has Prime Day , and now Walmart is making its own mark on the calendar with an exclusive event to promote the Walmart+ subscription service.

Shopping 298

Shopping Promotions Shipping ATS 298

Retail TouchPoints

NOVEMBER 4, 2021

A September 2020 study by Clarus Commerce found that 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, while 88% said they’d shop at a retailer with a premium loyalty program they belong to versus a competitor that is offering a lower price.

Fulfillment 264

Fulfillment Shipping Promotions Location 264

Retail TouchPoints

OCTOBER 21, 2021

This author went to six stores to find a single metal rake in the fall of 2020! Changes in demand are still in play, as are COVID-driven manufacturing disruptions, shipping delays and misguided efforts to reduce inventory (mostly through discounting). Most of the early shortages were driven by changes in demand. Digital Gift Guides.

Promotions 334

Promotions Consumer Shopping Apparel 334

Inside Retail

MAY 3, 2021

During the year so far, Supercheap Auto has seen sales increase 21 per cent compared to the same period of 2020, while sport retailer Rebel’s sales grew 20 per cent. However, shipping costs have increased during the second half due to the continued disruption felt by many Australian retailers , impacting inventory costs.

Outdoor 246

Outdoor Shipping Promotions Management 246

Retail TouchPoints

NOVEMBER 4, 2021

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

APRIL 22, 2022

As Gap looks to course correct its larger business, the company said it is taking a “more aggressive approach” to assortment balancing, which will lead to increased promotional levels primarily at Old Navy. The company is clearly also hoping a leadership change will help to right the Old Navy ship. “As CEO Sonia Syngal in a statement.

Drop-Shipping 275

Drop-Shipping ATS Shipping Promotions 275

Retail TouchPoints

AUGUST 5, 2024

That helped adoption, and it also just runs faster,” than The Paper Store’s previous POS system, which had required three separate logins for POS, inventory queries and ship-to-home functionality. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MARCH 5, 2024

Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021. Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee. million members on top of the 74 million customers in the free program.

Checkout 243

Checkout Returns Shipping Promotions 243

Retail TouchPoints

OCTOBER 14, 2021

For example, in Q2 of 2020, Target announced that they had 10 million new customers, and what I thought to myself wasn’t, ‘That’s amazing for Target,’ it was, ‘That’s 10 million people that didn’t shop with somebody else.’. There’s another advantage to earlier-than-usual holiday promotions.

Marketing 299

Marketing Promotions Consumer Customer Experience 299

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service? Can they scale?

Shipping 264

Shipping Customer Experience Consumer Location 264

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Often, these are the same benefits that keep them engaged throughout the year. News & World Report.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

AUGUST 5, 2022

With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option. They may log in in one country, maintain a billing zip code in a second geography and seek to ship goods to a third location.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Retail TouchPoints

JULY 26, 2022

While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues. Now, to increase inventory turn and remove excess stock from their balance sheets, retailers will likely launch a highly promotional season starting in late summer.

Drop-Shipping 306

Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

NOVEMBER 9, 2021

” Building on the platform’s Certified Refurbished program, which debuted in October 2020, eBay Refurbished now includes multiple condition grades and a wider range of price points on like-new products. The Refurbished program is part of a larger effort by eBay to boost product credibility on its platform.

Returns 323

Returns Sporting Goods Accessories Consumer 323

Retail TouchPoints

JULY 3, 2024

From July 15 to July 17, 2024 (the same days as Prime Day) Bookshop.org will offer free shipping on all orders, and customers with purchases over $100 also will receive a free tote bag. “In

Planning 264

Planning Shipping Consumer Shopping 264

Retail TouchPoints

JULY 8, 2021

In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

ATS 264

ATS Grocer Fulfillment Shipping 264

Retail TouchPoints

APRIL 25, 2022

Starting holiday promotions earlier helps retailers attract these shoppers’ business. Offering a longer return window to shoppers will benefit retailers internally and promote a customer-friendly environment. This is particularly true during the holidays, when promotions and limited-time offers proliferate. on Christmas Day.”.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

NOVEMBER 18, 2021

Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. billion for the first time, according to Adobe Analytics. Expect the Unexpected.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Consumer 264

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

NOVEMBER 3, 2020

In terms of overall sales, I’ve seen predictions for 2020 ranging from flat with 2019 to a 2% to 3% increase. Retailers will need to spread out their promotions so people can buy over longer periods of time, with less traffic. However, most of the automation in DCs is geared toward shipping to stores or other wholesale partners.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. For instance, if consumers are highly influenced through incentives such as coupons, discounts and promotions, continue to push that language in ads.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

OCTOBER 4, 2021

Retailers Will Continue Pushing Earlier Promotions …. Individual purchase patterns may or may not be shaped by this concern, but retailers themselves will utilize promotions to incentivize earlier shopping. On top of this, both Publicis Sapient and Salesforce expect rising costs to cause retailers to curb the size of their promotions.

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Inside Retail

JULY 5, 2024

It moved into a larger warehouse in 2014 and by 2018, it was shipping 30,000 parcels per day. By 2020 , Booktopia was listed on the ASX. In particular, Book Depository was able to drive down prices because it provided free shipping due to a partnership with the UK Royal Mail , until it ceased operating in 2023.

Advertising 264

Advertising Shipping Promotions Marketing 264

Retail TouchPoints

OCTOBER 20, 2020

The 2020 holiday shopping season is anticipated to be remarkably different than any in recent years, especially when it comes to where people are expected to shop — online. Even back in August, major carriers such as FedEx and UPS already were seeing holiday-level volumes, with UPS’ shipping volume up 30% and FedEx’s up 25%.

Shipping 165

Shipping Promotions Fulfillment Consumer 165

Retail TouchPoints

SEPTEMBER 11, 2020

In reality, Black Friday has seen a steady decline for years now as retailers started promotions earlier and earlier and consumers grew tired of the chaos. With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Does this mean the end for Black Friday?

Fulfillment 241

Fulfillment Consumer Shipping Planning 241

Retail TouchPoints

APRIL 15, 2021

In 2020, one of every three consumers who clicked on a cart abandonment email wound up completing their purchase. After all, what good is promoting free shipping over $49 to your $400 cart abandoners? And for VIP customers, maybe you offer a VIP-worthy discount, bonus loyalty points, upgraded shipping or no deal at all.

Shopping 194

Shopping Shipping Promotions Consumer 194

Retail TouchPoints

OCTOBER 12, 2022

The number of Eco Actives is down four percentage points from Kantar’s 2020 and 2021 reports, while the number of Eco Dismissers, who show little to no interest in the environment, has risen seven percentage points, to 44% of shoppers, since 2020. You can’t just flip your strategy just like that.”.

Grocer 263

Grocer Shipping Consumer Promotions 263

Retail TouchPoints

JUNE 2, 2022

The brand also partners with Whitney Simmons and other fitness influencers who align with Gymshark’s values to promote new product launches. Starbucks is also a master at leveraging user-generated content with promotions like its #redcupcontest , which encourages customers to use Starbucks cups as their own personal canvases.

Promotions 278

Promotions Consumer Location Apparel 278

Retail TouchPoints

OCTOBER 12, 2021

There are endless possibilities via digital systems; for example, team members can help customers complete an order on the shopper’s phone, and we ship items to their homes free of charge. DiTullio: Prior to the pandemic we had already rolled out BOPIS in all our stores, and we were shipping internet orders from 200 locations.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

OCTOBER 20, 2021

It would be easy to assume the retail industry coming out of 2020 was in dire straits. The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market.

Sporting Goods 264

Sporting Goods Accounting Consumer Promotions 264

Retail TouchPoints

JANUARY 15, 2021

Cost per order: Your cost per order is an important metric because it tells you how much one order costs once advertising, packaging, shipping, etc. Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. are factored in.

Payment Services 165

Payment Services Promotions Shipping Planning 165

Retail TouchPoints

JULY 19, 2023

This comes despite earlier research finding a shift in consumer attitudes was the driving force behind the push for sustainable packaging in 2020. Going Lighter To reduce shipping costs and minimize the overall packaging footprint, companies can consider using lighter materials that are still sturdy enough to protect products.

Inventory Management 246

Inventory Management Shipping Management Consumer 246

Retail TouchPoints

NOVEMBER 19, 2021

Notably, Walmart didn’t kick off the holiday shopping season with October promotions like many other retailers, including rivals Target and Amazon. Victoria’s Secret’s first post-spinoff quarter was promising: sales rose 7% compared to Q3 2020, though they fell 9% compared to Q3 2019 due to the closure of 260 locations.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

APRIL 26, 2024

Brands are under increasing pressure to minimize the environmental footprint of their packaging materials and processes, from reducing waste and emissions to promoting recycling and circularity. Failure to do so could be detrimental to a brand’s reputation.

Consumer 162

Consumer Accounting Promotions Shipping 162

Retail TouchPoints

OCTOBER 8, 2020

As a result, its plans include hiring 2,000 additional associates to assist with fulfillment; launching a number of extended promotion periods; and stocking smaller product bundles for shoppers hosting smaller celebrations. Promotions will be adjusted as well. Only the Cyber Monday event will remain a single-day promotion.

Fulfillment 138

Fulfillment Promotions Shipping Planning 138

Retail TouchPoints

MARCH 21, 2024

Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. Leveraging (and Raising the Profile of) Shipt As with its competitive predecessors , fast, free shipping is a cornerstone of Target Circle 360.

Consumer 277

Consumer Shipping Planning ATS 277