Inside Retail

MARCH 8, 2023

The region’s digital transformation process is accelerating at a rapid pace, and discerning shoppers expect a seamless journey across both online and offline spaces. Another driver is the increased adoption of cashless and e-payment methods. According to IDC, inclusive payment options are set to power e-commerce spending to US$179.8

Consumer 130

Consumer Payment Services Fashion Fast Fashion 130

A1 Retail

DECEMBER 8, 2021

The Naturally Fast Food brand has introduced Adyen Giving charity donation service for payments on its new in-store kiosks. Adyen , the global payments platform, has announced the extension of its partnership with Naturally Fast Food brand, LEON to include Adyen Giving.

Payment Services 59

Payment Services Kiosk Fulfillment Returns 59

Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Checkout Returns Shipping Promotions 179

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Creating a Frictionless Returns Process.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 14, 2020

SPARC is a 50/50 joint venture of brand licensing and marketing company Authentic Brands Group and mall operator Simon Property Group. In an analyst call following the release of Simon’s Q2 2020 earnings, Chairman, CEO and President David Simon said the company is not buying Lucky Brand or Brooks Brothers to recoup rent payments.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Merchant Services Payment Services Fashion Customer Experience 245

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. Before Covid-19, we were expecting online penetration to experience an increase of 3.3 Digital payment.

Merchant Services 130

Merchant Services Payment Services Shopping Customer Experience 130

Hyken

NOVEMBER 11, 2022

He shares how companies can use QR codes to improve customer service and experience. Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. For instance, QR codes can effectively be implemented in customer service.

Payment Services 54

Payment Services Drop-Shipping Customer Experience Returns 54

Retail TouchPoints

NOVEMBER 20, 2020

As of mid-September, at least 27 major retailers had filed for Chapter 11 bankruptcy protection in 2020, compared to 17 in all of last year, according to Retail Dive. With the pandemic affecting everyone, there has been more transparency and open-mindedness among the various constituents in the process. 2: Extend your cash runway.

Payment Services 255

Payment Services Consumer Management Planning 255

Retail TouchPoints

JULY 12, 2022

The improvements were based on customer feedback, improved computer vision and sensor fusion technology and backend development and testing that included baking the carts in an oven and freezing them in a freezer to test their ability to withstand harsh weather conditions.

Payment Services 246

Payment Services Shopping Marketing Accounting 246

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. And the backlash — the desire for a return to substantive human interactions — had already begun too. Smooth Operators Appeal Online And Off.

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Retail Trends Payment Services ATS Checkout 178

Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Physical experiences will rebound, but digital will dominate. Today, consumers are more willing to share their personal information for a more curated experience.

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Retail Trends Payment Services Promotions Returns 236

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Gen X, ranging in age from 41 to 56, get targeted by robocalls too, as well as text and email phishing scams designed to steal their login credentials and payment data. Monitor your brand for impersonation.

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Merchant Services Accounting Payment Services Returns 266

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

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Finance Payment Services Accounting Returns 249

Inside Retail

DECEMBER 1, 2021

In the last financial reporting year, covering calendar 2020, the world’s top 20 technology companies booked revenues of US$2.1 This created an unprecedented opening for technological workarounds that could bring products to customers without the latter having to venture out, or with minimal human contact if they did go out.

Merchant Services 130

Merchant Services Payment Services Net Profit Sporting Goods 130

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. over the six weeks of Christmas 2020, the worst-ever outcome. Trust is an important factor in customer experience.

Merchant Services 96

Merchant Services Payment Services Returns Inventory Management 96

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Checkout Payment Services Shrinkage Returns 52

I Vend

AUGUST 10, 2021

iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Learn how our retail technology drives process transformation in grocery. The pandemic has increased demand for local produce and in April 2020, Google searches for ‘local food’ increased. year on year. Online is essential.

Supermarket 100

Supermarket Payment Services Checkout Grocer 100

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. So it’s smart to be strategic about what people will be hearing to encourage those repeat visits!

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Payment Services Location Customer Experience Consumer 273

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. Awareness Online channels should be leveraged to promote broader awareness of their products and services to potential customers across multiple platforms. The retailer’s website is merely the start of a customer’s shopping journey today.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Inside Retail

FEBRUARY 8, 2022

Scarred from the experience, I paid a premium for a fully furnished option in Sydney that had furniture I didn’t love, but it ended up working out, as I moved to New York unexpectedly a year later, where I opted for fast furniture. IR: How would you describe the Breeze customer experience? TJ: It’s easy.

Payment Services 130

Payment Services Fashion Returns Customer Experience 130

Inside Retail

MARCH 27, 2022

Peer-to-peer fashion rental platform Designerex is looking to raise fresh funds to help it scale in the US and other global markets as it experiences record growth post-Covid. Focus on customer experience. Designerex is also trialling a three-hour delivery offering with last-mile delivery service Drive Yello. .

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Fashion Fast Fashion Payment Services Shipping 130

Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Retail TouchPoints (RTP): With all the new services you launched during the pandemic, did you see your customer base shift or expand in any way?

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Social Commerce Checkout Payment Services Clienteling 278

Retail TouchPoints

JANUARY 15, 2021

You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. After all, the more people coming to your site, the more chances you have to convert visitors into customers. Evaluating 2020 Metrics and Planning for 2021.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. Quite simply, retailers need to rethink traditional ideas around assets and operations. Most would agree that they are very different in direct response to the global pandemic.

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Dead-Stock Fulfillment Payment Services Clienteling 98

365 Retail

NOVEMBER 17, 2021

Nearly a quarter of consumers across the globe predict they will spend more on gifts in 2021, in contrast to their holiday spending in 2020. When asked about the rationale behind this projected increase, the top two reasons were to make up for missed holidays in 2020 (52%), followed by an improved financial situation (34%).

Payment Services 52

Payment Services Shopping Returns Fulfillment 52

Retalon

SEPTEMBER 11, 2020

Forecasting is a statistical process that uses existing data to predict future performance. By focusing on demand, retailers can get the right amount of the right products to their stores, cutting costs, improving their sales and profits in the process. And inventory-driven costs extend well beyond payments to your suppliers.

Payment Services 41

Payment Services Promotions Accounting Fulfillment 41

Independent Retailer

NOVEMBER 2, 2021

“I do think that customer experience will shape the decision making strategy of retailers next year,” Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor , said. “We Crypto Payments Help Deliver a Competitive Advantage. Technology Transforms Every Stage of the Customer Experience.

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Merchant Services Payment Services Shipping Wholesale 96

Retail TouchPoints

JUNE 15, 2020

For 79% of that group, the loosening of government restrictions is not a sufficient incentive for them to regularly return to stores, restaurants or other out-of-home activities. Getting consumers to feel comfortable with returning to stores “is largely within retailers’ hands,” Salesforce said. In its May 14-15 poll of U.S.

Consumer 134

Consumer Payment Services Returns Shopping 134

Retail Times

APRIL 6, 2021

Customers today are voting with their wallets and choosing retailers focused on creating an enhanced customer experience. In addition to a strong e-commerce presence, Ulta’s in-store salon services provide a reason to shop offline. Determining the customer need is half the battle in a complex environment.

Consumer 104

Consumer Shopping Customer Experience Payment Services 104

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Shoppers will return to some degree after the pandemic, but malls need to reinvent themselves. But let’s be real here. But the post must go on.

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Retail Trends Payment Services Supply Chain Management Fulfillment 228

Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Last year, consumer expectations of their digital customer experience also reached new heights. The Australian e-commerce market is set for a dynamic evolution this year.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

365 Retail

OCTOBER 17, 2023

And they have rewards programs for return customers. The payment happens securely in the app. But by 2020, that number jumped to 60% of people using apps to get food brought to their homes. Here are some reasons why: As more restaurants join delivery apps, there are more choices for customers. No need to pay cash.

Payment Services 52

Payment Services Advertising Promotions Returns 52

Wiser

SEPTEMBER 15, 2020

From changing customer habits and the rise of direct-to-consumer to COVID-19 upending every reasonable expectation the retail industry had for 2020, successful brands and retailers have to be creative to stay ahead of the game. Partnerships can bring operational improvements and help enhance the customer experience.

Payment Services 78

Payment Services Home Furnishings Returns Consumer 78