Retail TouchPoints

APRIL 21, 2021

The pandemic accelerated not just ecommerce but also digital payment methods: digital wallets reached 29.3% ecommerce share in 2020, up from 23.7% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021.

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Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. One of the most common complaints customers have is waiting too long in checkout lines. Retail and hospitality industries were hit particularly hard.

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Payment Services Shopping Checkout Customer Experience 214

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Microsoft it is reportedly testing out a new retail marketplace in the U.S.

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Merchant Services Shopping Payment Services Advertising 289

365 Retail

APRIL 27, 2023

It’s fair to say that self-service checkouts are not universally popular with shoppers. The biggest reason is the irritation we experience when the process doesn’t work smoothly, particularly from the ‘unknown items in the bagging area’ Many of us have felt this frustration at the grocery store.

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

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Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. In 2019, the global contactless payments terminal market was valued at $13.23 Traditionally, U.S.

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Merchant Services Payment Services Point of Sale Consumer 187

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. By automating this process and creating a cross-border catalog, Under Armour was able to double the ROI of its social campaigns.

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Consumer Payment Services Fulfillment Advertising 136

Retail TouchPoints

DECEMBER 8, 2020

The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Consumers shopping autonomously check in using an AiFi app, or they can continue to shop as usual with a cashier at checkout ( check out a video demo here ).

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Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. Online shoppers want variety – and they want it for everything, including their payment options.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. But when it came to alternative payments, BNPL was the star. 18 and Dec.

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Social Commerce Fulfillment Drop-Shipping Payment Services 274

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Nowadays, the experience of browsing virtual re-creations of physical stores couldn’t be more important for consumers. Smooth Operators Appeal Online And Off.

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Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. In this company, he led platform product and operations. TikTok bolsters e-commerce team.

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Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. In this company, he led platform product and operations. TikTok bolsters e-commerce team.

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Payment Services Checkout Social Commerce Promotions 130

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Merchandise assortments will shrink dramatically.

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A1 Retail

JULY 2, 2021

This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. Every brand has the potential to be a part of this ecommerce growth providing they have a direct-to-consumer, cross-border strategy in place. Compliance is Key.

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Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Retail TouchPoints

MARCH 30, 2022

2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. An eMarketer article recently stated, “To align with usage trends, checkout providers will double down on optimizing the mobile payments experience.” The primary solution? Convenience.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

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Inside Retail

NOVEMBER 2, 2021

Demand for online alcohol services has grown significantly in recent years, particularly during the pandemic when bars and restaurants were closed. Government tax receipt data showed a 3 to 5 per cent increase in alcohol sales in Germany, the UK and US in 2020 compared to 2019. Off-premise sales, such as e?commerce per cent. “The

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365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Merchant Services Payment Services Fashion Checkout 52

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z. K eep bots out of your customers’ accounts and checkout.

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Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. If recurring patterns emerge that do not correspond to expectations, this can mean one of two things: the habits of consumers are changing, or there’s a new attack vector.

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365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. Tesco has seen strong sales despite tough comparisons with 2020 (Nick Ansell/PA). Recent good weather and the Euro 2020 football tournament have also helped, Mr Murphy added. billion driven by a 68.1%

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I Vend

AUGUST 10, 2021

iVend Supermarket iVend helps supermarkets offer uninterrupted service to their customers. Learn how our retail technology drives process transformation in grocery. The pandemic has increased demand for local produce and in April 2020, Google searches for ‘local food’ increased. year on year. Online is essential.

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Mass Relators

OCTOBER 25, 2023

Seven in 10 retailers say the pressure is mounting to improve the efficiency and expense of managing online orders, returns, and the fulfillment process. Meanwhile, 48% of consumers opt for self-checkouts with 75% saying it helps improve their experience. Most retailers agree self-checkouts deliver value.

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Inside Retail

JUNE 22, 2021

Consumers over 65 were the fastest growing group of online shoppers in the US in 2020, according to NPD Group’s Checkout Tracking, and they accounted for 30 per cent of goods purchased online in the UK last year compared to 20 per cent the year before, The Economist reported. Font size and payment options.

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Retail TouchPoints

NOVEMBER 3, 2020

While some retailers are seeing a profitable 2020, many are exploring new ways to bring shoppers into stores and to their websites. Observe Your Consumers. Focus on process change, the flow of your store and self-service capabilities. The need to touch the self-checkout screen can be reduced dramatically.

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Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. For smaller brands, Shopify has been a major driving force for enabling them to go direct to consumers easily, with some economies of scale.

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Merchant Services Payment Services Fulfillment Shipping 206

Inside Retail

JULY 25, 2022

That includes improving its e-commerce offering and expanding its bricks-and-mortar store network, particularly in growth corridors where consumers tend to spend a lot on homewares. Aggressive expansion has been a top priority for the business since it was acquired by Spotlight Retail Group in 2020.

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A1 Retail

JANUARY 27, 2022

The value of payments made contactlessly increased 40.2 per cent compared to 2020. Thursday 23 December was the busiest day for contactless payments with the value of eligible transactions 121.4 Other significant increases in the value of payments made include at sports and outdoor retailers (up 64.7 per cent**.

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Retail TouchPoints

DECEMBER 23, 2021

An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things. It calls attention to an experience but doesn’t demand it.

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Inside Retail

FEBRUARY 8, 2022

Here, three different retailers discuss the changing consumer mindset and the unique challenges of rental companies. That was my least favourite of all the options, as the assembly process was a nightmare and the quality always made me feel like I was in a temporary home. How does the production and design process work?

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Wiser

APRIL 3, 2023

You choose the product you want, put in your shipping and payment information, checkout, and then go straight back to scrolling through your feed. Social commerce, also referred to as social shopping, allows brands to sell their products direct-to-consumers through social media platforms. It’s a quick and easy process.

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Hyken

JULY 16, 2021

We all know that the retail landscape changed massively in 2020. Consumers were turning to online delivery options, and they will continue to do so. That means offering new services, such as curbside pickup and delivery.? . Updated Checkout Procedures . You can’t beat personal interaction.? .

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Independent Retailer

SEPTEMBER 2, 2021

2020 may have thrown us all for a loop, but consumers are excited to get out there and do their gift shopping in person. shoppers when it comes to which brands consumers will shop with during the 2021 holiday season, followed by price point and quality/selection. Survival Tip #2: Expect an Earlier & Longer Shopping Season.

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Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Looking more closely, the drivers of digital activity reflect the circumstances and preferences of Australian consumers. Last year was another turning point for digital commerce.

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Merchant Services Payment Services Accounting Consumer 264

Mass Relators

SEPTEMBER 20, 2021

. – The Food Industry Association (FMI) is out with a report that examines how traditional grocery business cycles are being upended by pandemic-fueled changes in consumer behaviors. FMI’s survey found that 85% of retailers leveraged higher and wages in 2020 as one method of resolving recruitment and retention challenges.

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Payment Services Checkout Customer Experience Supermarket 52