Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020.

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Inside Retail

APRIL 28, 2025

Justin Kestelman, the founder and chief executive officer of Hommey, told Inside Retail he wanted to create a brand that millennials and Gen Z consumers would want to have in their homes. The brand uses products, such as its drink bottles and robes, to introduce Gen Z consumers to the brands ethos.

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Consumer Shopping Shipping ATS 325

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly.

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Consumer Thrift Store Apparel Returns 325

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. Thats why our flagship program is in-store sales and education support.

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Payment Services Consumer Store Operations Customer Experience 214

Retail TouchPoints

DECEMBER 11, 2024

In 2020 my beloved local Fairway went under, and for five years the store space has languished, sitting dark and empty alongside several other shuttered chains: Modells , Subway (although somehow the Kohls has survived). Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods.

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Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

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Retail TouchPoints

OCTOBER 21, 2024

With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt.

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Retail TouchPoints

MAY 6, 2025

Nike has made significant structural and personnel changes at the top of its organization. The footwear companys Consumer, Product and Brand leadership, formerly under the direction of President Heidi ONeill, will now be divided into three distinct areas: Consumer and Sport, Marketing, and Product Creation, inclusive of Innovation and Design.

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Promotions Marketing Returns Consumer 179

Retail TouchPoints

OCTOBER 21, 2024

As an example, Hyman pointed to the beauty industry, which she said has been fully disrupted, with upstarts like Glossier transforming the way they engage with consumers and develop products, Hyman explained. Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

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Consumer Fashion Department Stores Marketing 264

Inside Retail

OCTOBER 21, 2024

Here, we speak with Nathalie Ahlström, who has led the company’s transformation since she was appointed CEO in 2020 and recently visited its operations in Sydney, Australia. NA: Well, in consumer demographics, not only talking about Australia, many of our brands have extremely healthy consumer demographics. Christmas is huge.

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Department Stores Consumer Marketing Fashion 264

Retail TouchPoints

FEBRUARY 19, 2025

The retailer had opened three no name stores in Ontario in 2024 , promising consumers steep discounts. Loblaws anticipates similar investment levels over the next five years, leading to more than $10 billion to be invested by 2030, adding to the $8 billion+ Loblaws has already invested in its store network and supply chain since 2020.

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Retail TouchPoints

NOVEMBER 20, 2024

Even small networks can run campaigns at scale without investing in a large internal ad ops team by tapping into ad exchanges and supply-side platforms. Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022.

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Advertising Marketing Accounting Consumer 278

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year. Laura Cosgrove is a seasoned executive with extensive experience in ecommerce technology.

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Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

MAY 1, 2025

Amazon opened its first rural delivery station in 2020 and began scaling up its network in 2023 with improvements that have helped increase delivery speeds by 50% on average, according to an Amazon blog post by Udit Madan, SVP of Amazon Worldwide Operations. million square miles an area the size of Alaska, California and Texas combined.

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Fulfillment Planning Consumer Shopping 162

Inside Retail

APRIL 21, 2022

million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. .

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Advertising Consumer ATS 363

Retail TouchPoints

FEBRUARY 14, 2023

Disruption — I hate that word; you don’t want to disrupt,” he said at an event hosted by retail management platform Trax in January 2023. “No Still, for many new brands hitting the market today, disruption of legacy norms, and brands, is the goal, And whether he likes it or not, Dubitsky is very good at it. Why do they suck?’ [His

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Consumer Marketing Promotions Wholesale 277

Inside Retail

JANUARY 2, 2025

Sydney-based fashion brand One Mile was founded by Sammy Robinson in 2020 after a collaboration with another brand sparked the desire to have her own label. One Mile made its runway debut at Afterpay Australian Fashion Week 2022 with its Resort ’23 collections. Things happen so quickly, that’s the exciting thrill of it.

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Boutique Fashion Location Returns 278

Inside Retail

FEBRUARY 5, 2025

Prices start at 350 rupees ($4) for dresses. Underlying impacts The partnership between Reliance Retail and Shein represents a significant shift in India’s fashion landscape, with several key implications for both businesses and consumers. The sector grew at a rate of between 30 and 40 per cent.

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Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

JANUARY 14, 2022

retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. . With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud.

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Merchant Services Payment Services Management Accounting 328

Inside Retail

MAY 8, 2025

Founded in 2020 by entrepreneur Joyce Zhang, Halara is illustrious for its viral products, namely, its coveted flex denim, active dresses and subsequent belt buckle skirt famously worn by Taylor Swift at Coachella last year. After increased success in the US and UK, the brand is now setting its sights on the Australian market.

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Outdoor Marketing Consumer Planning 162

Inside Retail

FEBRUARY 16, 2025

Farmers Pick, founded by Joshua Ball and Josh Brooks-Duncan in 2020, works directly with farmers and producers to rescue and purchase produce that would otherwise go to waste for its vegetable box delivery business. If you look at a standard pallet holding half a ton at about 1.2 million tonne per annum food waste problem.

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Consumer ATS Supermarket 162

Inside Retail

JUNE 5, 2024

The pilot will kick off at Lowe’s hometown location in Central Charlotte, North Carolina, from June 8 through June 12, before moving to Lowe’s stores in North Bergen, New Jersey, and Sunnyvale, California, from June 22 through June 25. In 2020, 83.1 million people in the US used AR every month, a marked jump from 68.7

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Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. The categories with the highest return rates were similar to those in 2020: Auto parts ( 19.4% ); Apparel ( 12.2% ); and Home improvement and housewares (tied at 11.5% ). Approximately 16.6%

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Returns Apparel Accounting Consumer 314

Inside Retail

JUNE 5, 2024

Its new 415sqm Richmond store is described as “an inspiration universe” for furniture buyers to delve into tactile material and colour samples “to build their dream piece of furniture” at the in-store design atelier.

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Location Consumer ATS 290

Inside Retail

JANUARY 13, 2025

From eye-catching brand partnerships to strategic category expansion, Farm Rio is slowly but surely taking the world by storm, one tropically patterned print at a time. The two decided to fill in the white space themselves and started with a small booth at an independent fashion market. Tropical fruits and flowers. Jungle prints.

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Fashion Apparel Planning Accessories 130

Inside Retail

MAY 15, 2025

Inside Retail connected with the driven brand founder to learn more about what drives her passion for accessible luxury beauty brands and the secret to connecting with Gen Z and millennial consumers. I wanted to create something different that had the look and feel of a luxury product, but at a mass product price point.

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Consumer Supermarket Marketing ATS 130

Retail TouchPoints

DECEMBER 25, 2024

This holiday season, consumers who frequently make returns may be in for a surprise. Since consumers cant physically interact with the product, misconceptions about the fit, quality and appearance can be easily made. These rules are often exploited to benefit the consumer, impacting profits and devaluing inventory.

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Returns Wholesale Management Shipping 162

Inside Retail

OCTOBER 17, 2024

The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores.

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Inside Retail

MARCH 4, 2025

At its height, Forever 21 operated more than 500 locations in the US and at least 800 worldwide. In February 2020, Authentic Brands Group bought the Forever 21 brand name out of bankruptcy in February 2020 and licensed it to Sparc Group.

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Fast Fashion Fashion Consumer Location 130

Inside Retail

NOVEMBER 18, 2024

According to market research firm Future Market Insights , the industry is valued at US$6.6 billion today and is projected to grow at a compound annual growth rate of 4.7 Davis-Urman was previously the director of special projects at Saks Fifth Avenue but she left to start Barrière in 2020. per cent to US$10.4

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Boutique Accessories Marketing Consumer 130

Inside Retail

DECEMBER 4, 2024

In the same report, Lacik stated, “We are transforming the perception of Pandora into a full jewelry brand and unlocking the next chapter of our growth by attracting more consumers to our brand. In 2020, the brand announced its goal to only use recycled metals by 2025, a mission achieved sooner than expected in December 2023.

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Jewelry Planning Consumer Marketing 130

Retail TouchPoints

JANUARY 30, 2025

The deal was managed by Gordon Brothers Brand Division, which had spent the previous four years revitalizing Laura Ashley after its 2020 bankruptcy. Different from [other brand management firms like] Iconix or Marquee or Authentic, we buy brands with the intent of selling them at some point in the future.

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Brand Management Management Fashion Consumer 179

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. After acquiring Mirror in 2020, Lululemon announced plans in April 2021 to expand its shop-in-shop strategy for the fitness technology to more than 200 locations.

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Consumer Location Planning Shopping 279

Retail TouchPoints

NOVEMBER 18, 2024

Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020 as the brand’s first employee, her mandate was to build and scale teams to ensure processes were cost-effective but always served the customer well. “I That isn’t always an easy task.

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Fulfillment Customer Experience Consumer Shipping 147

Retail TouchPoints

DECEMBER 27, 2022

consumers approached their holiday shopping — from hunting for the best deals to making trade-offs that stretched gift-giving budgets,” said Michelle Meyer, North America Chief Economist at the Mastercard Economics Institute in a statement. Ecommerce accounted for 21.6% of total retail sales, up from 20.9% in 2021 and 20.6%

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Accounting Consumer Shopping ATS 290