Remove 2020 Remove Accounting Remove Payment Services Remove Shipping
article thumbnail

6 Retail Shipping Trends to Watch in 2020

Retail Next

Shoppers want their orders the next day, with free shipping whenever possible. Though some companies have struggled to keep up, others are adapting and revolutionizing the way modern retail operates. Here are some of the most significant retail shipping trends to look for in 2020. Same- or Next-Day Delivery.

article thumbnail

You Just Experienced your First Chargeback. Now What?

Retail TouchPoints

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Concurrently, the summer of 2020 brought the highest number of new business applications in the past 15 years, and this trend has continued, with Americans filing a record 1.4 Thankfully, there is a better way.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec.

article thumbnail

How to Protect Your Supply Chain From Cyberattack

Retail TouchPoints

Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Critical vulnerabilities can be found in unexpected places. Adopt a zero trust approach.

article thumbnail

Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Adobe reports that out-of-stock messages are up 172% compared to January 2020 and up 360% from January 2019. Stressed Consumers Spread Out Spending with BNPL.

Consumer 260
article thumbnail

Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout. Millennials.

article thumbnail

The PR Perils of Inaccurate Sales Tax

Retail TouchPoints

Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax.