Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. In 2020, global ecommerce sales reached $4.2 For starters, consumers appetite for digital commerce is skyrocketing. trillion.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 25, 2024

Retailers unable to manage returned goods effectively and restore them to perfect conditions for their customers end up either selling these items at a significantly reduced price or disposing of them entirely. Return Management Strategies Leveraging technology can create more efficient processes for purchasing and making returns.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

DECEMBER 7, 2021

But by all accounts the overall marketplace opportunity is only expanding, with companies increasingly turning to third-party marketplaces as a way to broaden their ecommerce offering. Marketplacer launched in the U.S. earlier in 2021 and faces stiff competition from established U.S.

Accounting 298

Accounting Supermarket Marketing Management 298

Retail TouchPoints

JANUARY 28, 2022

reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%. According to the NRF, online sales accounted for $1.05 The total rate of returns is up from the 10.6% Online returns are always higher than that of stores, as much as 3X more for some categories. trillion in U.S.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 290

Location Checkout Accounting Management 290

Retail TouchPoints

NOVEMBER 24, 2020

Major shopping days like Black Friday and Cyber Monday have traditionally been big days for cybercriminals, and they will continue to follow the money in 2020. Micro-segmentation will help with device trust, while adding identity management and conditional access controls will strengthen defenses in user, application and data trust.

Management 179

Management Shopping Accounting ATS 179

Retail TouchPoints

OCTOBER 19, 2022

SVP and Chief Accounting Officer Michael Maher will step into the role on an interim basis while the company conducts an internal and external search for a permanent CFO. “As Maher has more than 25 years of finance and accounting experience and joined Nordstrom in 2009 as controller.

Finance 278

Finance Accounting Management ATS 278

Retail TouchPoints

OCTOBER 18, 2023

Prior to that she was EVP of Supply, North America at PVH from 2020 to 2021, building on an extensive tenure across several supply chain leadership roles for key businesses within the PVH portfolio, including Calvin Klein North America and The Underwear Group from 2013 to 2020.

Finance 278

Finance Accounting Store Operations Planning 278

Retail TouchPoints

JUNE 15, 2022

The big differentiator is that Google insists its aim is not make the actual sale, but rather to support product discovery: “We’re indifferent on where the shopping journey ends, where that transaction takes place,” Matt Madrigal, VP and General Manager of Merchant Shopping at Google told Retail TouchPoints in a 2021 interview.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

JULY 12, 2021

Yet by all accounts, expanding distribution to online marketplaces has been a solid move for the company. We always try to encourage marketplace diversification ,” said Tracey Lackey, Account Manager for Party City at ChannelAdvisor in an interview with Retail TouchPoints. “ The Definition of a Pandemic Pivot. at press time.

ATS 299

ATS Advertising Consumer Accounting 299

Cisco Retail

MAY 7, 2021

The biggest cyber attacks of 2020 have raised new concerns around enterprise security postures, practices, and policies. Below are five of the most significant cyber attacks of 2020 1. This led to the hacking of dozens of high-profile accounts, including former President Barack Obama. Not likely.

Customer Experience 138

Customer Experience Accounting Management ATS 138

Retail TouchPoints

OCTOBER 5, 2020

2020 conference and exhibition, were sponsored by the RFID Professional Institute. Best Logistics/Supply Chain RFID Implementation Lockheed Martin , which utilizes RFID to improve accountability in its everyday operations, as mandated by the U.S. Department of Defense. Best RFID Implementation (Other Industry) The U.S.

Supply Chain Management 279

Supply Chain Management Accounting Management Consumer 279

Inside Retail

FEBRUARY 24, 2025

Doug McMillon, Walmarts CEO, doesnt mince words when it comes to summing up the vibe in the companys executive suite in a call with investors last Thursday, saying that the confidence level was high, and tariffs dont really bother him either: Tariffs are something we’ve managed for many years, and we’ll just continue to manage that.

Accounting 130

Accounting Marketing Management ATS 130

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. The global loyalty management market stood at $2.47 He began his tenure as a Business Development Manager before becoming VP of Sales for North America, and then moved to his current role. As soon as COVID-19 and the ensuing stay-at-home orders first hit the U.S.

Target Market 292

Target Market Marketing Kiosk Promotions 292

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2020 and 3.4% members accounted for half its sales in the country in the first half of fiscal 2021. Current owners Elliott Management and Monarch Alternative Capital will retain control over Claire’s following the IPO. Claire’s also will lean on its loyalty program to fuel growth.

Jewelry 278

Jewelry Accessories Accounting Location 278

Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 18 and Dec. 18-31 window.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Retail TouchPoints

MARCH 5, 2021

In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format. The company also reported topline results from fiscal year 2020, with total sales down 21% from fiscal 2019. “We

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

JULY 5, 2024

Neiman Marcus filed for bankruptcy in 2020, and later shed nearly $4 billion in debt and began a transformation effort in early 2023. In January 2024 Neiman Marcus CEO Geoffrey van Raemdonck had seemingly put an end to the long-brewing acquisition rumors, telling CNBC that he saw “no need” to sell the business.

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

JULY 22, 2022

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites , log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last year. Then there’s global expansion.

Accounting 312

Accounting Fulfillment Marketing Customer Experience 312

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. The growth from April (2020) was exponential for overall revenue for the business and revenue from email.

Wholesale 264

Wholesale Marketing Accounting Outdoor 264

Inside Retail

APRIL 6, 2021

Businesses continued to experience a rush of online orders during 2020 as employees worked from home [and] as this trend continues into 2021 it’s important to have a solution,” said Pitney Bowes Japan, Australia and New Zealand country manager and vice president Stephen Darracott.

Shipping 259

Shipping Accounting Planning Management 259

Retail TouchPoints

OCTOBER 18, 2021

The retailer had a service called Jet Black, which let high-end NYC shoppers text orders for on-demand products ranging from cosmetics to party décor, that launched in May 2018 and was shuttered in February 2020. At the time, the retailer said it would “apply these learnings from Jet Black and leverage its core capabilities within Walmart.”.

Shopping 264

Shopping Accounting Management ATS 264

Inside Retail

MAY 6, 2021

By screening and ranking candidates and providing a short list of the best matches to hiring managers, the ARA Talent Registry also helps reduce the time it takes to fill roles, which is one of retailers’ biggest complaints about the recruitment process, according to Zahra.

Management 354

Management Accounting Shopping Marketing 354

Retail TouchPoints

JANUARY 12, 2022

According to the National Association of Convenience Stores (NACS) 2020 SOI Report, there are 150,274 C-stores in the U.S., During 2020, the industry also saw some of its largest mergers in addition to witnessing dozens of smaller chains exit the market because of changing industry conditions. in 2020 despite a 13.9%

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

OCTOBER 23, 2020

“Although globally Gap managed to practically double its ecommerce business to account for nearly 50% of total sales amidst the COVID-19 pandemic, this success did not translate to Europe, where second quarter total sales ending August 2020 plummeted by 47% ,” Boothroyd continued. for Q2 2020, which ended Aug.

Returns 243

Returns Apparel Planning Accounting 243

Retail TouchPoints

NOVEMBER 9, 2023

million, which is a 15% increase since 2020. Identity is the new perimeter: To protect your online store from potential attacks, ensure that no account is shared, multi-factor authentication is used and that all API keys have a lifecycle. In response, 51% of organizations plan to increase cybersecurity spending this year.

Accounting 305

Accounting Shopping Planning Management 305

Retail TouchPoints

SEPTEMBER 17, 2022

Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3% in 2020; A total of 13.7% The CFPB also found that BNPL usage has expanded to a wider range of retailers.

Consumer 262

Consumer Payment Services Apparel Accounting 262

Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service. Retail and hospitality industries were hit particularly hard.

Payment Services 275

Payment Services Shopping Checkout Customer Experience 275

Inside Retail

DECEMBER 8, 2021

The McDonald’s staff class action filed in the Federal Court by Shine Lawyers follows a 2020 finding that former employee Chiara Staines was not provided with paid 10-minute rest breaks when working shifts four hours or longer. to hold McDonald’s to account,” she said. rest breaks. well-being?of of the workers, and the?class

Fulfillment 246

Fulfillment Accounting Management ATS 246

Inside Retail

JULY 8, 2024

The reported closure of Microsoft’s brick-and-mortar stores managed by authorised retail partners in China has raised questions about the tech giant’s strategy in the world’s second-largest economy and whether the move is counterintuitive when the market’s consumer electronics sector has seen a sign of recovery.

Clienteling 264

Clienteling Consumer Fulfillment Management 264

Retail TouchPoints

AUGUST 30, 2021

in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. I’m not an accountant, but stores are on the asset side of the balance sheet for a reason, and they need to be leveraged as much as possible to squeeze as much out of them as you can.”. Foot Locker managed solid 6.9%

Consumer 328

Consumer Fulfillment Department Stores Sporting Goods 328

Inside Retail

APRIL 27, 2021

According to WooliesX Managing Director Amanda Bardwell, e-commerce sales at the supermarket jumped 92 per cent from July to December 2020, and now account for eight per cent of total sales. The site is expected to begin construction in 2021, with an operational launch date in 2024.

Planning 243

Planning Supermarket Fulfillment Accounting 243

Retail TouchPoints

MAY 18, 2023

Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks. The brand previously relied on disparate tools and software to support distinct functions, and there was little connection between its core accounting software and additional data created by operations, marketing and other teams.

Planning 278

Planning Accounting Wholesale Consumer 278

Inside Retail

NOVEMBER 3, 2021

According to data from McKinsey, 76 per cent of consumers changed stores, brands or the channel through which they purchased products during 2020 – a figure that shows in stark relief what a massive change the pandemic brought upon the retail industry. However, after a period of uncertainty, the market is beginning to settle.

Accounting 264

Accounting Consumer Returns Management 264

Retail TouchPoints

JULY 14, 2021

They also can use the app to manage their payments, including the option to exit any payment plan by paying off the remainder of their balance. Apple is hopping into the arena at a good time: BNPL usage jumped nearly 78% in 2020 to account for 1.6% of total ecommerce spend, according to the FIS Global Payments Report 2021.

Payment Services 299

Payment Services Planning Accounting Marketing 299

Inside Retail

JULY 27, 2023

McConnell told Inside Retail that the “tone at the top” matters more than people think, and that, in his experience, boards do a bad job of holding themselves accountable. A year and a half later, however, Newstead was ousted and Hosking returned as interim CEO, with the business naming Michael Ilczynski as its new CEO at the end of 2020.

Accounting 242

Accounting Returns Management ATS 242

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts. Verizon’s 2020 Data Breach Investigations Report revealed that 80% of hacking-related website breaches were linked to passwords.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279