Inside Retail

JULY 26, 2021

Duty-free retail meets live commerce. As of 2020, the Chinese government has significantly increased the annual limit for duty-free purchases by domestic travellers to Hainan island,allowing visitors up to RMB 100,000. billionin 2020, a year that saw 15.5 Second-life commerce. million domestic travellers.

Social Commerce 130

Social Commerce Advertising Apparel Accounting 130

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. million loss in Q3 2020. RECOMMENDED LISTENING: Riding the Social Commerce Wave. Instead, they will focus on scaling social commerce.

Social Commerce 205

Social Commerce Consumer Marketing Advertising 205

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. Entering 2021, retailers are still looking to beef up their ecommerce strategy to get this trend to stick. In fact, Smartly.io

Advertising 254

Advertising Social Commerce Consumer Marketing 254

Retail TouchPoints

AUGUST 3, 2021

It has been a year since the pandemic rocked a fashion industry that was already feeling the pressure of trying to keep pace with consumer shifts toward digital, ethical sourcing and eco-friendly products. 2021 will continue to be an uncertain year, with business growth slow to pick up for the industry. Social Commerce.

Fashion 289

Fashion Social Commerce Fast Fashion Consumer 289

Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. I think that we’ve continued to see that in 2021.

Advertising 217

Advertising Returns Social Commerce Marketing 217

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

I Vend

JANUARY 20, 2021

2020 was a difficult year for the world and offline retail in particular was hit hard. Here are our predictions on the tech trends that will shape retail in 2021. billion in 2019 and is expected to grow at a CAGR of over 27% from 2020 to 2026. billion in 2019 and is expected to grow at a CAGR of over 27% from 2020 to 2026.

Payment Services 98

Payment Services Social Commerce Checkout Fulfillment 98

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Prediction #1: Content will Become Central to Commerce. Verdict: Spot on.

Social Commerce 301

Social Commerce Inventory Management Fulfillment Shipping 301

365 Retail

NOVEMBER 1, 2021

As 2021 reaches its close, the retail industry has undergone a number of dramatic changes within the past several months. Continue reading to familiarise yourself with the top retail trends of 2021. . The proliferation of social commerce. The proliferation of social commerce. A rise in online shopping .

Retail Trends 69

Retail Trends Social Commerce Merchant Services Checkout 69

Retail TouchPoints

JULY 23, 2021

Before they’ve even started, the 2020 2021 Olympic Games have already made history. Despite everything that’s happened in recent weeks, the opening ceremony will take place as (re)scheduled July 23, 2021. NBC’s hybrid 2020/2021 logo. shoppers still need a bit of a nudge.

Advertising 306

Advertising Social Commerce Marketing Shopping 306

Inside Retail

MAY 29, 2022

Retailers in Southeast Asia, like elsewhere, have accelerated their adoption of digital platforms as consumers have been forced online to meet their everyday needs. Government efforts to promote digital transformation, including investment in wireless networks, have provided an added boost to e-commerce growth. DTC is poised to grow.

Social Commerce 130

Social Commerce Consumer Shopping Grocer 130

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “

Social Commerce 236

Social Commerce Consumer Shopping Marketing 236

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Consumers will be more likely to spend money with retailers that make their lives much easier.

Returns 260

Returns Shopping Promotions Social Commerce 260

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. However, according to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for ordering.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 175

Home Furnishings Merchant Services Supermarket Social Commerce 175

Retail TouchPoints

FEBRUARY 25, 2022

Most social networks offer in-app shopping solutions now, including live video to meet shoppers’ demands. Livestream shopping has taken off in China, with the market growing at a compound annual growth rate (CAGR) of more than 280% between 2017 and 2020 to reach an estimated $171 billion in 2020. Redefining Social Shopping.

Shopping 299

Shopping Marketing Consumer Planning 299

Retail TouchPoints

JUNE 3, 2021

E-commerce University 2021. Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. We did more sales in November and December 2020 than in all of 2019.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

AUGUST 1, 2022

It’s one of the most active communities on TikTok, all centered around the hashtag #BookTok — but don’t confuse it with social commerce. In 2021, #BookTok helped sell 20 million books, according to The NPD Group. . “ #BookTok has changed the book industry dramatically over the last year and a half ,” said Brigman.

Social Commerce 249

Social Commerce Accounting Marketing Planning 249

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties.

ATS 299

ATS Markdowns Consumer Social Commerce 299

Inside Retail

NOVEMBER 8, 2023

In an age when consumers are becoming more and more immersed in the world of social media and video content, the humble book shouldn’t really stand a chance. million print books were sold in the US alone in 2020, marking an 8.24 According to a financial report conducted by the ABA in 2021, independent bookstores found that 29.6

Social Commerce 130

Social Commerce Returns Marketing Location 130

Retail TouchPoints

JANUARY 4, 2021

During its Q2 2021 results call , e.l.f. Beauty invested heavily in bolstering its digital capabilities even further as more consumers shopped direct via the company’s online properties. In 2020, the company evolved from e.l.f. Below, Budhraja shares: What 2020 has taught the e.l.f. In November 2020, e.l.f.

Beauty and Health 264

Beauty and Health Consumer Health & Wellness Marketing 264

Retail TouchPoints

APRIL 4, 2022

Having a solid retail platform also helps with growth, she added, commenting on the brand’s 2020 chainwide launch in Target stores. The approaching sunset of cookies and increased consumer concerns about privacy are pushing retailers to find new ways to personalize everything from product recommendations to communications preferences.

Social Commerce 236

Social Commerce Consumer Marketing ATS 236

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. TikTok bolsters e-commerce team. In this company, he led platform product and operations.

Payment Services 130

Payment Services Checkout Social Commerce Promotions 130

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. TikTok bolsters e-commerce team. In this company, he led platform product and operations.

Payment Services 130

Payment Services Checkout Social Commerce Promotions 130

Retail TouchPoints

NOVEMBER 5, 2021

Additionally, while Wayfair operates brick-and-mortar stores, it sees its strongest opportunities in digital commerce. In Q3 2021, Wayfair generated $3.1 million during the same period in 2020. The retailer also suffered a net loss of $78 million in Q3 2021, compared to a $173.1 million profit in Q3 2020. “As

Shopping 234

Shopping Consumer Social Commerce Customer Experience 234

Retail TouchPoints

APRIL 21, 2021

Catalog feed uploads increased globally by more than 14X from March 2020 to March 2021, according to internal Pinterest data. The partnership between Shopify and Pinterest is aimed primarily at small- and medium-sized retailers.

Marketing 307

Marketing Accounting Advertising Consumer 307

Retail TouchPoints

NOVEMBER 16, 2022

Last year, consumers reported spending more than $23 billion shopping small on Small Business Saturday, and we want to exceed that in 2022.”. Additionally, eligible SMBs will be able to earn a $100 TikTok advertising credit. The new Square-specific Amex credit card, which will be powered by i2c Inc. small business owners.

Merchant Services 245

Merchant Services Finance Advertising Marketing 245

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% trillion to GDP in 2020, reports the US Bureau of Economic Analysis. trillion during 2020 ( NRF ). trillion in the first quarter of 2021.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

A1 Retail

AUGUST 25, 2021

Shopify and TikTok have announced an expansion to their partnership, launching a new way for entrepreneurs to reach consumers with TikTok Shopping. Social commerce continues to be one of the fastest-growing channels for Shopify merchants as more and more creators rely on platforms to build their businesses and brands.

Social Commerce 81

Social Commerce Shopping Checkout Consumer 81

Retail TouchPoints

NOVEMBER 23, 2021

People are ready to spend — brands are incorporating social commerce into their holiday sales strategies to meet their customers where they already are,” said Kate Gronso, Product Marketing Lead, Facebook Shopping in an interview with Retail TouchPoints. Shopping Festival: Coresight Research ’s second annual 10.10

Social Commerce 270

Social Commerce Shopping Consumer Accessories 270

365 Retail

DECEMBER 21, 2021

The need to provide an efficient omni-experience was evident in 2021.?Those GWI, revealed an overwhelming 91% of consumers estimating their online shopping will either stay the same or increase, but the store remains important. Consumers are increasingly online and on social media, which is leading to a boom in social commerce.

Social Commerce 105

Social Commerce Payment Services Consumer Shopping 105

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 255

Clienteling Consumer Accounting Boutique 255

Retail TouchPoints

APRIL 16, 2021

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion rates, but today’s consumers are increasingly prioritizing convenience across the entire shopper journey in making online purchasing decisions. In fact, the average consumer shopping journey now includes 7.6

Payment Services 298

Payment Services Returns Consumer Shipping 298

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. With each technological advancement comes a shift in consumer behavior.

Customer Experience 283

Customer Experience Social Commerce Consumer Marketing 283

Retail TouchPoints

MAY 6, 2021

2020 could easily be considered a breakout year for social commerce. Consumers reported spending 45% more time on social media in Q4 2020, and orders coming from social-referred channels (including paid ads and organic posts) grew by 50% year over year, according to data from Salesforce.

Beauty and Health 153

Beauty and Health Accounting Social Commerce Advertising 153

Indigo 9 Digital

MAY 6, 2022

billion annual active customers last year while JD.com had 552 million active accounts in the year ended September 2021. In the fourth quarter of 2021 Alibaba generated revenues of $37.6 In 2020 90% of JD.com orders were delivered either on the same day the customer made their order or on the next day. billion in 2021.

Merchant Services 52

Merchant Services Marketing Payment Services Social Commerce 52