Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls. For example, you don’t always have to place a Michaels next to a Lowe’s.

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Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

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Shopping Checkout Returns Consumer 299

Retail TouchPoints

JULY 13, 2022

With the most mundane aspects of their jobs streamlined, store associates can instead shift their focus to more high-level responsibilities that directly impact the overall shopping experience, like restocking depleted inventory, optimizing shelf alignments, answering customer questions and maintaining a COVID-friendly facility.

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Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. With online purchases making up 15.1%

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Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. As we approach the holiday season, guests are excited to shop early,” said Christina Hennington, EVP and Chief Growth Officer at Target in a statement. Beginning Oct.

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Retail TouchPoints

MARCH 28, 2023

The Body Shop has gone beyond hair care, shower gels and hand soaps to include makeup in its product refill program, which prevented more than half a million plastic bottles from entering the environment in 2022 alone. stores in April 2022 , The Body Shop has stations in 50% of its U.S. footprint. “We

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Theatro

APRIL 5, 2022

The Exchange serves 33 million active-duty service members, Veterans, military retirees, and families worldwide with tax-free shopping and military-exclusive pricing. After a successful three-store implementation, the Exchange deployed Theatro at 11 additional facilities in North America in 2019.

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Retail TouchPoints

SEPTEMBER 12, 2022

Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., all of whom are retail and design veterans with 20+ years of furniture industry experience. Owning the Entire Customer Experience. We love doing this for a few reasons,” Samieian said.

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Retail TouchPoints

SEPTEMBER 18, 2023

Stop & Shop has enhanced its in-store googly-eyed Marty robots to alert store associates when items need restocking, as well as detecting, in real time, when items are misplaced. Stop & Shop parent company Ahold Delhaize debuted the robots, which are manufactured by Badger Technologies , in January 2019.

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Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

SEPTEMBER 2, 2020

Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? region, grape and even by food pairing.

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Retail TouchPoints

MARCH 27, 2023

Founded in Amsterdam in 2019, Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. (LS&Co.) is partnering with digital fashion studio Lalaland.ai in a statement. “We

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Fashion Customer Experience Consumer Shopping 230

A1 Retail

APRIL 26, 2021

Springfields reopened on April 12 th with sales in the first week up 31% vs. the same week in 2019. When comparing the first week’s trading with the same period in 2019, sales were up 31% on average from over 50 retailers. Five retailers had triple digit growths with the largest sales at an enormous +173% vs 2019.

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Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

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Retail Assist

MAY 17, 2021

Last week I made the most of retail and outdoor hospitality reopening, took a day off and hit the shops on Leeds high street. In visiting the shops, we saw that there were the usual queues outside Zara and Primark, we also paid a visit to one of our clients, Harvey Nichols. Delivering a great customer experience in store.

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Retail TouchPoints

MAY 3, 2024

By introducing Caper Carts and FoodStorm, we’re allowing customers to access what they love most about shopping online and bringing those elements into our stores. . “Embracing new revenue streams through Storefront Pro offers us a solid foundation to enhance our business online.

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Grocer Advertising Management Consumer 257

A1 Retail

SEPTEMBER 1, 2021

From supermarkets offering a single place for all our groceries, entertainment and even clothes shopping, to retail parks bringing the names we love from the high street to the suburbs, being able to do as much as possible in one trip has been at the heart of modern retail strategy. A multipurpose, one-stop shop – while you charge.

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Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp bought back the business in 2019. billion in 2024. He was renowned for designing the Le Pliage handbag in 1993.

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Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online. COVID obviously changed that, almost overnight.

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Fulfillment Shopping Returns Customer Experience 275

Inside Retail

FEBRUARY 8, 2024

The customer is always right After six years executing its ‘customer-first plan’ under King’s leadership, Myer has managed to turn around its reputation with consumers and bolster its bottom line for shareholders – even if only marginally.

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Department Stores Inventory Management Planning Returns 264

Star Miconics

APRIL 12, 2024

Operating a coffee shop or café is an exercise in multitasking. Keeping customers happy requires a wide range of options, like offering the choice of whole, skim, 2%, almond, oat, or coconut milk, adding an extra shot of syrup, or topping off their beverages with whipped cream or a sprinkle of cinnamon.

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365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

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Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

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Shopping Consumer Customer Experience Fulfillment 300

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

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Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

FEBRUARY 6, 2024

With the Happy Returns partnership, for example, Petco found that 25% to 35% of the customers coming into its stores to make ecommerce returns were brand-new to Petco, so the company now offers Happy Returns customers a voucher for $10 off a $40 purchase at Petco.

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Beauty and Health Returns Shopping Location 277

I Vend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping.

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Inside Retail

OCTOBER 29, 2023

Western Australian pearl and fine jewellery brand Kailis has opened a pop-up shop at Westfield Miranda, a shopping centre located approximately 30 kilometres south of the Sydney CBD. It’s about customer experience for us. We feel that customers want to engage with brands directly,” she said.

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Retail TouchPoints

NOVEMBER 17, 2022

Instead, the milliseconds it takes for a page to load can turn an enjoyable shopping experience into a frustrated customer and an abandoned cart. Poor web performance or slow transaction speed can dampen a customer’s perception of a retail brand’s site, and may ultimately drive that customer to shop at competing sites.

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Returns Customer Experience Shopping Location 236

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Retail TouchPoints

JULY 6, 2023

The closest we’ve come to making small-screen moments shoppable has been shopping networks like QVC and HSN — until now. What we hear from them is not only that they want to shop from what they’re watching on their TV screens, [but that] they really don’t understand why they can’t do it already.

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Checkout Payment Services Shopping Consumer 308

Retail TouchPoints

MAY 9, 2023

Alteration services can be accessed at home, in the fitting room or virtually; Reselling — in 2019, Neiman Marcus Group made a long-term equity investment in resale platform FashionPhile. ”

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Retail TouchPoints

JANUARY 19, 2024

The details are different, but the overarching trajectory is the same — the rise of ecommerce and the new shopping behaviors it prompted presented an existential threat to the business, so the company turned its strategy on its head. Both of these brands have endured for more than 125 years. So this is working,” Metrick said.

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365 Retail

JUNE 2, 2021

Online brands are starting to recognise the appetite for personalised shopping experiences and one of the most significant changes in the fashion industry is the demand for more personal try-on experiences. . A consumer report from Narvar in 2019 showed that 46% of returns are due to unsuitable colours, fit, or sizing.

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Shopping Fashion Returns Accounting 90

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. Continuing on the L’Oréal theme, the company launched a new personalized hair color brand, Color & Co , in 2019.

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Retail TouchPoints

FEBRUARY 5, 2024

The reasons are many: sustainability , cost savings , delivery efficiency and a better customer experience (for both of Amazon’s customers — the end consumer and its third-party sellers). Then in 2019, the program was expanded to Amazon’s retail vendors. But the ultimate win for Amazon is a better customer experience.

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Retail TouchPoints

JULY 10, 2020

Shoppers making online purchases in new categories are valuable targets, but the search advertising space was growing increasingly crowded even before the pandemic caused a surge in online shopping, according to Sidecar’s 2020 Benchmarks Report: Google Ads in Retail. However, Google Shopping clicks still rose 11%.

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