2019 Customer Experience Retail Trends 
Retail TouchPoints
JULY 27, 2020
But crucially, that’s not the exclusive role of online experiences. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization. Retailers are already responding. Adidas’s “Run Genie” technology lets consumers attach pods to shoes before going on a short run.
Retail TouchPoints
JULY 28, 2020
Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.
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Retail TouchPoints
JULY 17, 2020
in 2014 to 40% in 2019. Even though discount products still make up the bulk of the category, the share of premium private label goods climbed from 15.7% over the past three years. Additionally, the percentage of consumers willing to pay the same or more for private labels over name-brand products rose from 34%.
Small Biz Trends
OCTOBER 16, 2021
In 2020, retail e-commerce sales skyrocketed, with a 35% year-over-year increase over the 2019 season in the United States. Use AI-powered Personalization to Optimize the Customer Experience. The customer experience (CX) on your site can be the difference between a satisfied customer and a tick on your bounce rate.
Indigo 9 Digital
FEBRUARY 24, 2023
The brand’s social media prowess has not gone unnoticed, in 2019 Wendy’s was named as the most innovative company in the social media category by Fast Company. In 2021 Wendy’s was the fifth largest fast food chain in the United States with sales of $11.1 The brand has also amassed a substantial following on Twitter with 3.9 million followers.
Indigo 9 Digital
MARCH 11, 2022
By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.
Small Biz Trends
OCTOBER 19, 2021
Small Business Administration, American small businesses employed 60 million people in 2019. It’s those employees who historically have managed customer relationships and have driven business growth. It’s those employees who historically have managed customer relationships and have driven business growth.
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