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PayPal Acquires Happy Returns

Retail TouchPoints

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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8 Key Ecommerce Automation Strategies That Drive Sustainable and Profitable Growth

Retail TouchPoints

in 2019 to 14.9% of online purchases were returned — up from 18.1% Returns in ecommerce are inevitable, but utilizing an automated returns solution makes it simple to turn them into a positive experience. Cheryl Williams, Return Rabbit. from a year ago, while in-store sales rose 10%. at the peak of the pandemic.

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For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

Retail TouchPoints

So how can retail leaders create a more resilient online shopping journey this holiday season — one that keeps customers engaged, reduces cart abandonment rates and creates greater brand loyalty so shoppers keep returning? He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

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What is the future of customer service in an automated world?

Inside Retail

The way things used to be in service, before many technological innovations kicked in, is almost unimaginable now; and perhaps we wouldn’t choose to return to that. In 2019, a Dutch supermarket introduced slow checkouts for lonely elderly people who want to talk to someone. But there are consequences.

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Freedom Day and ‘Back To Work’ boost online fashion checkouts, up +12% in July

A1 Retail

Freedom Day and the easing of covid-19 restrictions has boosted online fashion order volumes, the latest data from True Fit, a personalisation platform for apparel and footwear retailers, reveals, as UK shoppers dress to impress as their social lives expand and kit out their wardrobes for the return to the office.

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4 Key Steps to Profitable Store-Based Fulfillment

Retail TouchPoints

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Big Lots Plans to Open 500 New Stores, Increase Annual Sales to $8-10 Billion

Retail TouchPoints

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. Big Lots currently operates 1,431 stores across the U.S. Over the last 12 months (as of January 2022), the retailer brought in $6.2 billion in sales.

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