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Sales of Businesses Near 2019 Levels But Inflation is a Concern

Small Biz Trends

shy of the first quarter of 2019 , before COVID-19 shocked the market. Despite economic uncertainty, businesses continue to sell at a fast pace , with the median number of days on the market down 5% to 181 days- slightly ahead of the 185 days in 2019. Small business acquisitions rose to 24% over the previous year and just 3.7%

Marketing 119
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Super Saturday up decidedly over last year, but shy of 2019

Retail Wire

percent below the same day in 2019, just prior to the onset of the pandemic. Preliminary data from Sensormatic Solutions puts retail store sales numbers on the last Saturday before Christmas 26.3 Year-over-year, however, traffic rose over 19 percent, said the report.

ATS 130
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‘Horrific, criminal conduct’: Ebay fined $4.5 million for terrorising critics

Inside Retail

The couple, Ina and David Steiner, were the victims of a harassment and intimidation campaign run by Ebay employees in August 2019. Some of their articles upset Ebay executives at the time. In a statement, current Ebay CEO Jamie Iannone said the conduct in 2019 was “wrong and reprehensible”.

ATS 246
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Gap raises sales forecast after 2Q numbers surpass 2019

Retail Wire

Athleta posted a 35 percent increase in sales in the second quarter versus the same period in 2019 and Old Navy was up 21 percent based on a two-year comparison. Parent company Gap Inc. now expects that net sales will grow around 30 percent this year, up from its previous guidance in the low- to mid-20 percent range.

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Best Buy’s 1Q tops 2020 and 2019’s results

Retail Wire

a share, beating the consumer electronics chain’s numbers for the same period in 2020 and 2019. Best Buy reported a 36 percent jump in revenue in the first quarter and posted earnings of $2.32 The retailer’s CEO, Corie Barry, pointed to “extraordinarily high” demand for tech products and services during the quarter.

Consumer 100
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Walmart GoLocal Taps Shipt Exec as VP

Retail TouchPoints

In 2021 alone, Shipt’s orders grew 252% compared with 2019, while Shipt Driven, its delivery-only service, grew 150% over 2020, according to an article on the Shipt site. During her tenure at Shipt, Hurst drove strategic retail, brand and innovation partnerships and played a central role in optimizing order volume.

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5 Top Customer Service Articles of the Week 10-18-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article looks at three ways COVID-190 changed CX, as the title suggests, forever. Here are my top five picks from last week.