Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 241

Department Stores Consumer Planning Store Operations 241

Retail TouchPoints

DECEMBER 20, 2021

The department store chain also has been steadily shrinking its property holdings since it filed for bankruptcy in late 2018 before being rescued by former CEO Eddie Lampert’s Transformco in early 2019.

Department Stores 244

Department Stores Planning Store Operations ATS 244

Inside Retail

FEBRUARY 20, 2024

The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio. In November last year, big-box chain store Walmart implemented sensory-friendly hours at all stores in the US and Puerto Rico.

Store Operations 130

Store Operations Point of Sale Location Fashion 130

Retail TouchPoints

AUGUST 19, 2021

since it closed its domestic doors in 2018 , the brand has continued to thrive abroad, with more than 900 branded stores in over 25 countriesgenerating more than $2 billion in sales. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

OCTOBER 20, 2022

Parent company Walmart already had been working with Brain Corp , which created the AI-powered core technology, since 2018. The warehouse club retailer began testing the inventory scanning functionality in October 2020 and started this chainwide rollout in January 2022.

Management 224

Management ATS Store Operations 224

Retail TouchPoints

JUNE 5, 2023

Aldi first began offering delivery services via Instacart in 2017, and the service now delivers from more than 2,200 Aldi stores, as well as powering pickup from 1,500+ Aldi stores nationwide.

Payment Services 218

Payment Services Supermarket Location Shopping 218

Retail TouchPoints

JANUARY 11, 2022

As CIO, Bala will assume responsibility for the company’s IT organization and the global technology systems that power its stores, operation centers and supply chain. where she has held leadership positions since 2018, most recently as Head of Product Engineering. Bala joins JCPenney from Gap Inc.,

Store Operations 147

Store Operations Consumer Shopping ATS 147

Retail TouchPoints

JANUARY 18, 2023

Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement. Nabil Aliffi, previously Global Chief Creative Officer at Soho House , will join the retailer in the brand position, and Stefanie Tsen Ward will be promoted to the retail leadership spot.

Promotions 260

Promotions Store Operations Customer Experience ATS 260

Retail TouchPoints

SEPTEMBER 14, 2022

At that time Olympia closed the approximately 75 stores that were not part of the acquisition. Currently, the retailer sells exclusively through its remaining physical stores following a late entry into the ecommerce space that began in 2018 and ended in April 2022.

Planning 252

Planning Location Store Operations ATS 252

Retail TouchPoints

MAY 10, 2023

The retailer was acquired by South African holding company Steinhoff International in August 2016, then filed for bankruptcy protection as part of a reorganization in October 2018. Following to close of the acquisition by Tempur Sealy, Mattress Firm will continue to operate as a separate business unit within the company.

Promotions 238

Promotions Marketing Planning Store Operations 238

Retail TouchPoints

JUNE 23, 2023

The Seattle store, which closed June 16, was Amazon’s second in the city when it opened in August 2018. Amazon didn’t provide a specific reason for the closure, and the company still operates four other Amazon Go locations within the city.

Checkout 222

Checkout Location Shopping ATS 222

Retail TouchPoints

FEBRUARY 26, 2024

Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company.

Management 162

Management Promotions Store Operations Customer Experience 162

Retail TouchPoints

JUNE 20, 2023

REI has offered used outdoor gear to co-op members for more than 60 years through “garage sale” events at its stores. “As a member-owned co-op, we have a responsibility to preserve the long-term health of the planet,” said Bob Cagle, Regional Director at REI in a statement.

Outdoor 237

Outdoor Apparel Returns Location 237

Retail TouchPoints

JANUARY 3, 2022

and similar events through the Pop-Ups For Good program since its launch in 2018. Approximately 60,000 families, or 7.4 out of every 10,000 in the country, are in crisis shelters on any given night. CS Hudson has been hosting Live.

Shopping 281

Shopping Store Operations ATS 281

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site. In 2020, we significantly beat our StyleConnect sales plan with strong double-digit growth,” she added.

Clienteling 180

Clienteling Boutique Checkout Shopping 180

Retail TouchPoints

AUGUST 12, 2022

Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019. The litigation has been ongoing since 2019, when Sears accused Lampert and others of “asset stripping and ‘rank’ self-dealing.”. billion.

Planning 183

Planning ATS Store Operations 183

365 Retail

OCTOBER 8, 2023

The focus is on digitising key elements of the industry’s life cycle, including customer interactions, store operations, inventory management, and product development. A Portfolio of AI Platforms Since 2018, Mango has been developing machine-learning-enabled (MLE) platforms and currently boasts over fifteen such platforms.

Inventory Management 104

Inventory Management Fashion Store Operations Management 104

Retail TouchPoints

MAY 10, 2021

Chang has been President of PacSun since 2018 and has served in multiple senior positions since joining the company in 2006. Chang, Relich and Olson will assume their new positions on June 1, 2021, following the expected completion of the sale of PSEB’s sale of Eddie Bauer to Authentic Brands Group and SPARC group.

Specialty Retailers 251

Specialty Retailers Finance Promotions Marketing 251

Retail TouchPoints

JANUARY 4, 2021

Soltau joined JCPenney in October 2018 with the goal of spearheading a turnaround at the struggling retailer. However, the effort was slowed by multiple executive shakeups , and completely stalled when the coronavirus pandemic forced the retailer to temporarily close its stores, leading to the permanent closure of 154 locations.

Management 222

Management Location Consumer ATS 222

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. In its filing, the retailer noted that it achieved total net sales growth of 93.1% compared to the same period in 2020 and 3.4%

Jewelry 254

Jewelry Accessories Accounting Location 254

Retail TouchPoints

JUNE 28, 2022

Wozny, who joined Madison Reed in March 2018 as SVP of Digital, has been responsible for new digital experiences designed to strengthen client interactions, including consumer mobile apps and proprietary SaaS software that fuels operations at the Hair Color Bars.

Marketing 193

Marketing Promotions Location ATS 193

Talking Retail

AUGUST 9, 2021

Several convenience store operators have been named and shamed among 191 businesses discovered to have broken minimum wage law. was owed to more than 34,000 workers who were underpaid between 2011 and 2018. This story continues at Convenience stores among those breaking minimum wage law.

Store Operations 64

Store Operations ATS 64

Retail TouchPoints

OCTOBER 21, 2020

Walmart has been working with Brain Corp since 2018, when it started deploying floor-scrubbing robots at its flagship stores. The data will be used to verify pricing accuracy, confirm planogram compliance and ensure product availability to make it easier for shoppers to find the products they’re looking for.

ATS 204

ATS Shipping Shopping Store Operations 204

Retail TouchPoints

JULY 7, 2021

His responsibilities grew to encompass Home, Kids and Visual Merchandising before he took the CMO role in 2018. Patel has been with Belk since 2016, joining as EVP, GMM, Men’s and Ecommerce. Patel added the President title in 2020 as he assumed additional responsibilities for marketing and ecommerce.

Promotions 263

Promotions Visual Merchandising Marketing Shopping 263

Retail TouchPoints

NOVEMBER 23, 2021

Smartphones generated 49% of Thanksgiving period ecommerce traffic in 2018, peaking at 68% on Thanksgiving day, as shoppers chose to browse from the comfort of their homes rather than fight the crowds. Additionally, ecommerce shopping has become the norm on Thanksgiving.

Planning 236

Planning Shopping Consumer Store Operations 236

Retail TouchPoints

APRIL 24, 2023

Tritton’s predecessor, Steven Temares, resigned in May 2019, also due to investor pressure , after the company’s share price dropped from $80 in January 2014 to $10 in December 2018.

Payment Services 236

Payment Services Finance Location Planning 236

Retail TouchPoints

JUNE 17, 2021

Staples CEO Alexander (Sandy) Douglas will step down effective June 18, 2018. John Lederer, Executive Chairman of the Board, will take on the role of interim CEO as the company begins to search for a permanent replacement. “On

Management 163

Management Consumer Store Operations ATS 163

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023.

Planning 278

Planning Kiosk Management Consumer 278

Retail TouchPoints

AUGUST 14, 2023

The goal of operational preparation processes is to set retailers up for rollout at scale, and across diverse markets, store sizes and formats. Autonomous store is no longer just a theory or trend — since their inception in 2018, dozens of stores have been deployed around the world, with a vast majority in the past year alone.

Payment Services 195

Payment Services Checkout Inventory Management Grocer 195

Retail TouchPoints

JULY 22, 2021

Lately, the company has been opening several grocery stores in major U.S. billion back in 2018. This move gave them access to over retail 460 stores, making Amazon a heavyweight in the space almost instantly. In 2018, over 3 out of every 100 retail workers suffered an injury or illness, requiring time off.

Payment Services 304

Payment Services Consumer Customer Experience Accounting 304

Retail TouchPoints

APRIL 20, 2022

Brooklinen was an ecommerce pure play until November 2018, when it launched its first pop-up store in just four weeks — an experience that would inform its move into permanent stores. “If The plans were likely delayed due to the impact of COVID-19, but recent sales growth is a sign that the expansion can begin.

Planning 243

Planning Shipping Customer Experience Location 243

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. During her time there she led the retailer’s transformation strategy, driving a significant reinvention effort for the retailer’s more than 1,100 stores while growing its digital business to more than $6 billion.

Department Stores 233

Department Stores Planning Returns ATS 233

Retail TouchPoints

SEPTEMBER 8, 2020

Macy’s is a pop-up shop veteran: in 2018, the department retailer acquired concept shop retailer STORY , launched its own pop-up venture with The Market @ Macy’s and took a minority stake in b8ta. The retailer also collaborated with Facebook to create pop-up space for more than 100 e-Commerce SMBs across nine Macy’s stores.

Location 193

Location Shopping Marketing Store Operations 193

Mass Relators

JULY 27, 2022

. — Raley’s operating division has promoted Levi Wingo to senior?vice vice president of operations. He had been vice president of operations. Wingo will continue to oversee all store operations for Raley’s 121 stores across California and Nevada. Wingo has been overseeing store operations since 2018.

Promotions 52

Promotions Store Operations Marketing ATS 52

Retail TouchPoints

SEPTEMBER 21, 2020

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about.

Sporting Goods 254

Sporting Goods Department Stores Apparel Fulfillment 254

Retail TouchPoints

APRIL 20, 2021

In 2018, he added Chief Administrative Officer to his title. Eddy also will join BJ’s Board of Directors. Laura Felice — currently SVP and Controller — has been appointed to replace Eddy as CFO. Eddy joined BJ’s in 2007 and assumed the role of EVP and CFO in 2011.

Wholesale 171

Wholesale Promotions Planning Marketing 171

Retail TouchPoints

SEPTEMBER 16, 2020

However, GNC stated that since 2018, Harbin’s controlling stake was already subject to review by the CFIUS for “any U.S. Marco Rubio, who cited concerns regarding the risk of personal data being exposed to the Chinese government through Harbin, according to Bloomberg. He has requested that the Committee on Foreign Investment in the U.S.

Planning 183

Planning Store Operations ATS 183