Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

Customer Experience 321

Customer Experience Consumer Accounting Marketing 321

Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 278

Fulfillment Finance Promotions Consumer 278

Inside Retail

SEPTEMBER 1, 2024

To understand those trends – and ultimately answer the question, what is the state of shipping – we surveyed thousands of consumers and retailers and analysed more than 200 million orders powered through Shippit from 2018 to 2024.

Shipping 278

Shipping Drop-Shipping Fulfillment Checkout 278

Retail Gazette

APRIL 10, 2025

Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding. Deliveroo handles the delivery logistics, including rider management and order fulfillment, while the retailer maintains control over the customer experience.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. Take E.l.f. Skin Rocks took a similar approach.

Customer Experience 282

Customer Experience Consumer Marketing Accounting 282

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JUNE 13, 2023

RTP: What key consumer behaviors are you aiming to respond to as a brand? Houle: Consumer behaviors have evolved significantly and as a retail brand, we need to be attuned to these changes and respond proactively. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Retail TouchPoints

OCTOBER 5, 2021

Gap has acquired Context-Based 4 Casting ( CB4 ) , a startup that uses AI and machine learning tools to transform retail operations, increase sales and improve the customer experience. Ulta acquired AI and augmented reality startups QM Scientific and GlamST in 2018.

Customer Experience 275

Customer Experience Consumer ATS 275

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC.

Consumer 360

Consumer Location ATS Customer Experience 360

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

OCTOBER 12, 2021

Current Health combines remote patient monitoring, telehealth and patient engagement into a single solution for healthcare organizations, and Best Buy will leverage its expertise in consumer-friendly technology to boost those offerings. Company executives referenced “health” 44 times on earnings calls in 2018 and 2019, according to Forbes.

ATS 264

ATS Consumer Management Customer Experience 264

Retail TouchPoints

JANUARY 12, 2022

To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. Outperforming your competitors in customer service is an effective way to gain new customers and retain their loyalty. Incentivize customer spend.

Payment Services 277

Payment Services Wholesale Inventory Management Consumer 277

Retail TouchPoints

NOVEMBER 25, 2024

Now, Bogg Founder and CEO Kim Vaccarella is bringing the bag to even more consumers thanks to a new partnership with Target. We increased sales little by little from 2015 to 2018, and the demand was too much, so it was too much for me and my one employee. RTP: How did COVID affect your operations?

Wholesale 275

Wholesale Advertising Sporting Goods Marketing 275

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. They provide feedback on customer engagement and brand performance that can help shopping malls and merchants refine their strategies and offerings.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

AUGUST 10, 2021

CVS Health has introduced Aetna Virtual Primary Care, connecting consumers with physicians and specialists anytime and anywhere. This new care experience is powered by Teladoc Health ’s physician-led care team model, combined with the Aetna provider network and CVS Health physical services.

Location 279

Location Planning Management Consumer 279

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site.

Planning 277

Planning Shopping Location Consumer 277

Retail TouchPoints

MARCH 25, 2025

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Hy-Vee first partnered with Instacart for deliveries in 2018.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

AUGUST 13, 2024

Bringing nearly 30 years of experience from consumer goods, retail, grocery, restaurant and ecommerce industries, Narasimhan initially conducted a five-month “immersion experience” in which he traveled to work with Starbucks employees in more than 30 stores, manufacturing plants and in support centers around the world.

Customer Experience 264

Customer Experience Store Operations Brand Management Marketing 264

Independent Retailer

JULY 29, 2022

Interactive fitting rooms increase consumer engagement by providing outfit and accessory suggestions, size availability, and color options. With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. by Dean Frew. The Importance of RFID.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98

Inside Retail

JUNE 29, 2022

The Japanese retailer received investment from LVMH-owned L Catterton and Mitsui & Co in 2018. Co-founder of Lenskart, Peyush Bansal, said consumers today constantly seek out products, cost-effectiveness, and customer experience, and Owndays will enable Lenskart to meet these demands even more.

Customer Experience 228

Customer Experience Management Consumer Accessories 228

Retail TouchPoints

JULY 9, 2021

Not only are they achieving energy efficiency, they’re impressing their customers, too. What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

Payment Services 248

Payment Services Sporting Goods Customer Experience Consumer 248

Retail TouchPoints

AUGUST 22, 2024

I eventually realized in 2018 that there was a critical opportunity around convenience , and I wanted to advance that strategy. I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” In most cases, items are dropped at consumers’ doorsteps within two hours.

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints.

Customer Experience 264

Customer Experience Shipping Location Promotions 264

Retail TouchPoints

MAY 5, 2023

The two companies have been partners since 2018, in a collaboration that spans same-day delivery, curbside pickup, EBT SNAP payments, virtual convenience, alcohol delivery and pickup and now advertising. The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers.

Advertising 298

Advertising Grocer Marketing Consumer 298

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I I am fervently dedicated to providing a seamless and transparent monetization platform for creators,” said Gautam Goswami, CEO of CommentSold in a statement. “CS

Drop-Shipping 245

Drop-Shipping Shipping Fulfillment Management 245

Retail TouchPoints

OCTOBER 19, 2020

Instrument maker Fender , for example, wanted to find a way to keep consumers engaged despite its dealer network being disrupted by store closures. Initially capping the giveaway to the first 1,000 consumers, “we extended the offer to 500,000 a few days later and ultimately had 930,000 players using Fender Play,” he noted.

Consumer 306

Consumer Fulfillment Planning Promotions 306

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. Privacy and customer satisfaction are now closely intertwined.

Consumer 306

Consumer Markdowns Promotions Advertising 306

Retail TouchPoints

FEBRUARY 1, 2021

Consumer demand in the toy category and for Toys ‘R’ Us remains strong, and we will continue to invest in the channels where the customer wants to experience our brand.”. The original Toys ‘R’ Us was liquidated in 2018 , but Tru Kids acquired its intellectual property and resurrected the retailer in 2019.

Brand Management 264

Brand Management Planning Location Management 264

Retail TouchPoints

FEBRUARY 13, 2024

In 2018 its Japanese marketplace was spun off and sold to Ebay , which had previously been an investor in Qoo10 parent company Giosis. Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. followed by former #1 Shein.

Merchant Services 249

Merchant Services Operating Expenses Shopping Consumer 249

Retail TouchPoints

SEPTEMBER 28, 2021

Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data.

Consumer 278

Consumer Marketing Customer Experience Management 278

Retail TouchPoints

MARCH 8, 2023

Our partnership with Best Buy Health will help change the lives of our patients and consumers, giving them access to the tools and experiences they need to receive care in the comfort of their own home,” said Dr. Rasu Shrestha, Chief Innovation and Commercialization Officer at Advocate Health, of which Atrium Health is a part, in a statement.

ATS 279

ATS Consumer Customer Experience Fulfillment 279

Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. To that point, it has been reported that 91% of consumers now prefer brands that offer recommendations and deals relevant to them as individuals. Similarly, Amazon scrapped an AI recruitment tool in 2018 for discriminating against women applicants.

Consumer 289

Consumer Customer Experience Shopping Marketing 289

Retail TouchPoints

FEBRUARY 22, 2021

L’Oréal Group has rolled out a new virtual try-on experience for its Essie nail care brand that is powered by augmented reality developer Modiface , which the beauty conglomerate acquired in 2018. The tool also will include QR codes at select retailers to allow consumers to “try on” nail polish before buying in-store.

Customer Experience 182

Customer Experience Fashion Consumer ATS 182

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

Checkout 237

Checkout Merchant Services Payment Services Customer Experience 237