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The Future of Retail and AI

Retail TouchPoints

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. .

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Holiday Shopping in the New Normal

Retail TouchPoints

billion from 2018, totaling $9.4 With so much revenue at stake, the holidays are a critical time for retailers. In 2018, J.Crew experienced a lengthy website outage due to high traffic during its Black Friday sale that prevented shoppers from adding items to their cart. In 2019, Black Friday online sales totaled $5.4

Shopping 244
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Say Goodbye to Third-Party Cookies: Market Research is Here

Retail TouchPoints

Data is at the center of the success and overall growth of almost every company in every industry. Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. At the very least, you’ll put revenue and customer retention at risk.

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Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Retail TouchPoints

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Keep visiting this hub to get the latest and greatest content related to the show!

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Service Provider Digital Initiatives Drive Sustainable Business Value

Cisco Retail

In 2018, IDC developed the Service Provider Digital Maturity Index to define five levels of SP digital maturity. As SPs embarked on their digital journey, there were three key common business outcomes that all SPs were trying to achieve: improved customer experience, revenue growth/profitability, and development of new sources of revenue.

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Will inflation see a surge in supermarket loyalty schemes in the UK?

365 Retail

In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. . Customer retention. What are the pros and cons to offering a loyalty scheme? The benefits of loyalty programs include: . Increased profitability through behavior based offers to higher margin categories.

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How to SEDUCE Your Customers

Hyken

How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition? Companies should continually seek to identify and eliminate friction points within their operations to improve employee and customer experiences.