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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. Empowering Category-Relevant Creators One of the biggest marketing trends of the last few years is the growth of marketing via creators and influencers.

Shopping 289
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Banner Black Friday Sales Bode Well for Holiday Season

Retail TouchPoints

That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. Our real-time insights show that consumers are comfortably in the gift-giving spirit as price reductions and deals occur across sectors, supporting budgets for holiday shopping.” billion in U.S.

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Dollar General Hit with $1M More in OSHA Fines, Bringing Total Since 2017 to $15M

Retail TouchPoints

The company has been fined $15 million since 2017 for safety hazards, according to a strongly worded OSHA statement outlining the new violations. OSHA said that since 2017 it has cited Dollar General in more than 180 inspections nationwide for numerous “willful, repeat and serious workplace safety violations related to unsafe conditions.”

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Retail Store Tours Expands into 25 New Markets

Retail TouchPoints

3, 2022 that will feature 25 new markets. RST has partnered with the National Retail Federation and has led guided store tours during the NRF Big Show, which takes place each January in New York City, since 2017 , and will continue to serve as the official store tour program of NRF 2023. and San Francisco.

Marketing 290
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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis.

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Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Retail TouchPoints

Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation. Lets return to the example of shopping for a product. Issues that may be slightly more complicated are usually routed to human agents.

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How Lalo is winning over millennial parents in the US baby care market

Inside Retail

According to analytics firm Statista , in the United States, the revenue generated in the baby and child care market is estimated to reach US$508 million by the end of 2025. The market is projected to expand at a compound annual growth rate of 5.77 per cent from 2025 to 2030.

Marketing 130