Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? The answer appears to be the former. Ecommerce Surge is Fueling Inflation.

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Consumer Home Furnishings Apparel Markdowns 262

Inside Retail

JANUARY 6, 2025

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Amazon announced it posted over $3.1 billion in 2022.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. Of course, this also meant Calpak missed significant cross-selling and upselling opportunities.

Wholesale 296

Wholesale Planning Accessories Marketing 296

Retail TouchPoints

OCTOBER 8, 2020

The holiday shopping season seems to get bigger every year. The introduction of ecommerce has allowed consumers to shop the big sales from the comfort of their own home, avoiding the crowds and offering increased convenience and variety. Holiday shopping isn’t cancelled. In 2019, Black Friday online sales totaled $5.4

Shopping 244

Shopping Customer Retention Department Stores Consumer 244

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

APRIL 1, 2025

I think we could also say that half the brands in retail today can’t clearly say what they stand for, what their brand values are and what that means to the consumer, added moderator Ndidi Oteh, Senior Managing Director and Head of the creative group Accenture Song Americas at Accenture. It’s how consumers connect with you.

Consumer 162

Consumer Fashion Shopping Marketing 162

Retail TouchPoints

SEPTEMBER 10, 2020

For a long time, retail consumer data-gathering was a game rigged for big players. As a report from consulting firm Catalina showed, 90 of the top 100 consumer packaged goods companies lost market share to smaller brands in recent years. Many of these smaller brands are benefiting from changes in consumer panels. Not anymore.

Consumer 200

Consumer Marketing Grocer Shopping 200

Inside Retail

OCTOBER 24, 2023

“When it comes to makeup, I always say, ‘use without caution,’ and now you can shop without caution, too.” However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020. In 2020, 83.1

Shopping 245

Shopping Home Furnishings Consumer Returns 245

Retail TouchPoints

MARCH 20, 2025

In mid-2024, under the leadership of new CEO Matt Baer, Stitch Fix launched a sweeping transformation strategy aimed at regaining its former standing as consumers go-to for personalized fashion. Enthusiasm for this new way of shopping fueled the company in its early years, leading to its IPO in late 2017.

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Returns Fashion Shipping Shopping 279

Inside Retail

DECEMBER 3, 2024

Black Friday, one of the most anticipated days of the entire retail calendar, has officially passed, and the results of this shopping event revealed some unique findings. Despite some concerns that Black Friday sales may have been diminished by month-long discount offerings, the shopping holiday proved surprisingly fruitful.

Consumer 130

Consumer Shopping Marketing Retail Trends 130

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ According to Freed, making a website accessible to people with disabilities should be a similar process to improving the user interface for all consumers.

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Shopping Checkout Accounting Shipping 317

Retail Focus

FEBRUARY 19, 2025

The underwear brand, founded originally in Australia by entrepreneur Greg Taylor in 2017, is opening concessions in select John Lewis stores across the country, starting from 17th February 2025 following a successful period on the brands D2C.

Consumer 147

Consumer Shopping ATS 147

Retail TouchPoints

APRIL 6, 2022

As the number of available online selling channels increases, maintaining consistent product details across all consumer touch points has become an increasingly complex task for sellers. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

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Management Consumer Marketing Shopping 287

Retail Gazette

MAY 18, 2025

In 2017, it moved away from its iconic 1 price point to a multi-price format, with products now ranging between 50p and 5. However, up to 200 loss-making stores have been identified as potential closures under the terms of any prospective deal, according to reports in The Sunday Telegraph.

ATS 120

ATS Supermarket Returns Marketing 120

Retail TouchPoints

JUNE 3, 2022

Inclusive fashion and personal styling destination Dia & Co has acquired plus-size luxury e-tailer 11 Honoré , strengthening its offerings for the size 10 through 32 consumer. Joining forces with 11 Honoré has made that dream a reality on our platform and will fundamentally transform the shopping experience for our customers.”.

Fashion 278

Fashion Accessories Apparel Shopping 278

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. COVID-19 dramatically increased the percentage of Americans shopping online for groceries, from 39% to 50% of the country — an 11-point rise. Over the six-year history of the U.S.

Grocer 298

Grocer Wholesale Consumer Promotions 298

Inside Retail

APRIL 1, 2025

Just six years after launching as a direct-to-consumer (DTC) native brand, Lalo has accumulated over US$15.7 By providing consumers, many of whom are Gen Z and millennials, with kindness, educational support and sustainable, high-end designs, according to Lalos co-founders Greg Davidson and Michael Wieder. per cent from 2025 to 2030.

Marketing 130

Marketing Consumer Management Shopping 130

Retail TouchPoints

JULY 1, 2021

Launched in Vienna in 2017, waterdrop operates 15 brick-and-mortar stores and serves 1 million+ customers across Europe. with its ecommerce business in spring 2021, now being followed by its first retail location on Miami’s iconic Lincoln Road shopping corridor. Waterdrop — a microdrink CPG brand — has debuted its first U.S.

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Accessories Location Consumer Shopping 299

Retail TouchPoints

MAY 6, 2022

“The direct-to-consumer experience connects the energy of the brand’s highly engaged ecommerce site and social community to a vibrant space to discover, shop and interact with Savage X Fenty,” the brand said in a press release. Now six new stores are in the works, destined for Chicago, Atlanta, Detroit, St.

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Retail Trends Location Planning Consumer 293

Retail TouchPoints

FEBRUARY 25, 2022

A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Most social networks offer in-app shopping solutions now, including live video to meet shoppers’ demands. Retailers Going Live.

Shopping 306

Shopping Consumer Marketing Planning 306

Retail TouchPoints

JULY 12, 2021

Brick-and-mortar dominates the retail scene, with ecommerce projected to account for just 7% of sales this year, up from 3% in 2017. Flipkart plans to use the new funding to make investments across people, technology, supply chain and infrastructure to address the requirements of the rapidly growing consumer base in India.

Wholesale 309

Wholesale Social Commerce Fashion Consumer 309

Retail TouchPoints

APRIL 11, 2024

The changes accelerated during the property’s $1 billion redevelopment project in 2017, which included modernizing the center and “creating an events infrastructure that would support the future of retail and activations,” Schillace said in an interview with Retail TouchPoints. I’ll go to Louis and say ‘hey, this is the idea.

Merchant Services 278

Merchant Services Consumer Clienteling Shopping 278

Inside Retail

AUGUST 9, 2022

Korean brand Acmé de la Vie (ADLV) has unveiled the launch of its first physical store in New South Wales, marking its third shop in the country. The shop – which sells unisex streetwear clothing and accessories – is situated on Level 4 of Westfield Chatswood in Sydney. There is a life-size sculpture in the middle of the store.

Accessories 246

Accessories Fashion Shopping Consumer 246

Retail TouchPoints

JANUARY 30, 2025

Moving from Vertical Operations to Asset-Light Gordon Brothers then set to work reimagining Laura Ashleys business model, while ensuring it stayed top-of-mind with consumers through a combination of product licensing and marketing activations. It’s a process that Gordon Brothers has gone through before.

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Brand Management Management Fashion Consumer 179

Inside Retail

NOVEMBER 6, 2024

However, due to factors like the rise of e-commerce, the increased availability of cheaper, “dupe” denim brands and an outdated aesthetic at a time when athleisure reigned supreme, True Religion fell off the retail grid and filed Chapter 11 bankruptcy not once but twice in 2017 and 2020. They’re not paying full price.

Fashion 130

Fashion Accessories Consumer Apparel 130

Inside Retail

APRIL 3, 2025

The combination of data-driven insights into consumer behaviour and business performance, and human experience at the heart of decision-making, is endlessly fascinating for many people. Early on, Jennifer found her niche in improving RYs customer service offering and looking at the shopping journey from the customers perspective.

Management 147

Management ATS Consumer Shopping 147

Retail TouchPoints

DECEMBER 17, 2020

Rebag has opened its first-ever standalone Rebag Bar — a micro version of its traditional store — located in New York’s Shops at Columbus Circle. Customers can expect a tailored clienteling approach to assist them with the personalized digital shopping experience.

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Clienteling Jewelry Accessories Boutique 264

Retail TouchPoints

OCTOBER 4, 2021

Luxury resale marketplace The RealReal has teamed up with luxury fashion site Mytheresa to educate consumers about the value of resale and encourage online consignment of upscale goods. Mytheresa will reward both its customers and The RealReal’s with a shopping credit when they recirculate their bags and support the circular economy.

Fashion 264

Fashion Promotions Outdoor Payment Services 264

Retail TouchPoints

NOVEMBER 11, 2021

in April 2017, MINISO has forged a unique place in the market. The power of nostalgic characters, coupled with a diverse assortment and affordable prices, has made MINISO stores go-to destinations among Gen Z consumers, who are currently gravitating towards 90s and early Y2K culture. going into 2022. After first entering the U.S.

Accessories 260

Accessories Planning Location Fashion 260

Inside Retail

AUGUST 27, 2023

KKR invested in AVC in 2017 when the company only had 50 leasehold venues. The acquisition of AVC marks PAG’s latest investment in Australia’s growing consumer sector, with previous control investments including Craveable Brands, The Cheesecake Shop, and Cordina Farms. This is an exciting time for AVC.

Consumer 246

Consumer Shopping ATS 246

Retail TouchPoints

APRIL 14, 2021

As CEO, Spaulding will focus on driving the next phase of the company’s growth, including the ongoing development of new consumer shopping experiences, inventory management innovations and international expansion. We are creating experiences that will change the way people shop for generations to come.

Inventory Management 240

Inventory Management Apparel Shopping Management 240

Inside Retail

OCTOBER 15, 2023

How Showfields veered off course Showfields was co-founded in 2017 by Katie Hunt, Tal Zvi Nathanel , and Amir Zwickel. It acted as a platform for consumers to interact with and learn about a rotating variety of omnichannel and digitally native brands, by way of QR codes. Can Showfields make a comeback?

Department Stores 278

Department Stores Finance Grocer Consumer 278

Retail TouchPoints

OCTOBER 8, 2021

It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings. The concept eventually expanded to 10 pop-up shops in Wales, Scotland, the Midlands and Yorkshire.

Department Stores 316

Department Stores Location Planning Fashion 316

Retail TouchPoints

DECEMBER 14, 2022

. “By offering customer-favorite sushi options and premium floral bouquets through third-party marketplaces, we are continuing to evolve and meet customers where and how they are shopping,” said Stuart Aitken, SVP and Chief Merchant and Marketing Officer at Kroger Co. in a statement.

Merchant Services 277

Merchant Services Grocer Location Consumer 277

Retail TouchPoints

MAY 20, 2021

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. Your mousepad becomes a shopping cart to whatever you want, whenever you want it and wherever you need it. Make a Statement.

Consumer 299

Consumer Shopping Customer Experience ATS 299

Retail TouchPoints

AUGUST 2, 2023

We’re always looking for more ways to make grocery shopping easy, fast, and affordable for all of our customers, and are excited to offer Amazon Fresh grocery delivery to customers without a Prime membership in a dozen U.S. The goal was to provide an expanded selection and updated checkout options that provide more convenience to consumers.

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Checkout Consumer Shopping Marketing 238

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. Returns are finally being recognized for their importance in the shopping journey,” said David Sobie, VP of Happy Returns in a statement.

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Returns ATS Kiosk Customer Experience 278