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2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Retail TouchPoints

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

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How rugby, data and French ban on swim shorts has boosted Budgy Smuggler

Inside Retail

The move represents an additional step for the swimwear company’s expansion plans, after setting up a UK-based operation in 2016. Hartmann added that customers are returning to e-commerce in greater numbers. This, coupled with the brand’s emphasis on CX as customers returned to in-store shopping also contributed to the sales uptick.

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Analysis: Here’s what the future of click-and-collect looks like

Inside Retail

Target offers a range of options, including shipping between stores and contactless click-and-collect from front-of-store and loading bay. Fashion brand Cue, which has long had a focus on delivery innovation, introduced 30-minute click-and-collect in 2016. They also liked that returns were much quicker and easier.

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What Retailers Can Learn from Grocers About Sustainability

Retail TouchPoints

Store waste analytics collects and records information about products, materials and resources that are discarded, damaged, expired or returned. Ray Hatch has served as President and CEO of Quest Resource Management Group (NASDAQ:QRHC) since February 2016. Retailers should strongly consider adopting these same practices.

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Fashion rental is back: Designerex looks to raise funds as demand surges

Inside Retail

Launched by Kore and fellow co-founder and co-CEO Costa Koulis in 2016, Designerex enables consumers and independent boutiques to list garments for rent, rather than buying and renting its own inventory. In this way, it’s more like Airbnb than rental sites like GlamCorner and Rent The Runway.

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How is AR/3D Technology Driving Next-Gen Ecommerce Best Practices?

Retail TouchPoints

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.