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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Retail TouchPoints

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

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Fickle Consumers? CVS Prescribes its CarePass Paid Loyalty Program

Retail TouchPoints

In 2016, then President of CVS Pharmacy Helena Foulkes made a surprise appearance on ABC’s “Jimmy Kimmel Live” to unveil the option for digital receipts, for those who wanted them. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 247
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With Consumers Awash in Subscriptions, Brands Set Sights on Paid Membership

Retail TouchPoints

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 295
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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

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On the board: former Big W MD championing social impact with Good360 solution

Inside Retail

The journey from corporate to community impact is reflective of the evolving space of business ethics, driven by increasingly conscious consumers and generational demographics. DW: Big W at the time I took over as managing director in 2016 was struggling, and had been struggling for a number of years.

Shipping 147
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Here is what’s driving Danish retail giant Bestseller’s success Down Under 

Inside Retail

Following its launch in Australia in 2016, Danish retail group Bestseller has firmly entrenched its presence in the retail market, with the company making strides in its sustainability and circularity initiatives. It works with more than 500 supply partners, with its products manufactured across over 800 factories.

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