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More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

Retail TouchPoints

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

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Dollar General, Dollar Tree Come Under Activist Investor Fire for Workforce Issues

Retail TouchPoints

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. Dollar General has faced more than $15 million in fines from the U.S.

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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Retail TouchPoints

We started Untuckit online in 2011, but retail has really been the backbone of our company since 2015,” said Chris Riccobono, Founder and Executive Chairman of Untuckit in a statement. It’s a strategy we strongly believe in because customers love experiencing our products in person.

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How Merchgirls supercharged business growth by 300% during the pandemic

Inside Retail

Established in 2015 by Hannah Chipkin and Pippa Joseph, Merchgirls quickly became the go-to merch solution for companies that wanted something different to the traditional merchandise offering. When your shipping needs are complex, we make things simple. Sustainable shipping and delivery options.

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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

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Yoox Net-a-Porter’s APAC GM talks tech, loyalty and luxury spending

Inside Retail

NL: It offers customers access to exclusive benefits, including personal shopper services, regular discounts and offers, as well as complimentary express shipping. NL: Yoox was founded in Milan and Net-a-Porter was founded in London, and later merged in 2015. How do you approach customer service at YNAP?

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How Brick-and-Mortar Stores Can Enhance Customer Experience to Compete Against Online Retailers

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But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Consumers receive their item faster, at a reduced shipping cost for the retailer.