Retail TouchPoints

MARCH 12, 2024

Target made its official exit from Canada in 2015, with CEO Brian Cornell reporting that area of the business was “losing money every day.” But beginning March 14, the big-box retailer will sell its Cat & Jack assortment on TheBay.com as well as creating dedicated brand experiences in Hudson’s Bay stores.

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Apparel Fashion Marketing Customer Experience 244

Retail Wire

APRIL 29, 2022

Amazon.com posted its first quarterly loss since 2015 as the company faced higher costs to run its warehouses and delivery goods to customers. CEO Andy Jassy said Amazon faces challenges that it is prepared to meet. “This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, he said.

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Customer Experience 130

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

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Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

JUNE 22, 2022

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

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Fulfillment Finance Promotions Customer Experience 253

Retail TouchPoints

MAY 25, 2023

billion for Zulily when it bought the then-thriving flash sale site back in 2015. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience. QVC paid $2.4

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Apparel Fulfillment Returns Customer Experience 226

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

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Merchant Services Payment Services Checkout Finance 183

Retail TouchPoints

JULY 20, 2020

Witynski, who joined Dollar Tree as SVP of Stores in 2010, became COO in 2015. In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. He previously held executive positions at Shaw’s Supermarkets and Supervalu.

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Promotions Supermarket Customer Experience Planning 187

Retail TouchPoints

APRIL 25, 2023

Mihaljevic joined Canada Goose in 2015 and has been critical to the growth trajectory of the retailer’s commercial business. She brings nearly 30 years of global luxury expertise, having lead teams at Prada and LVMH. She joins Canada Goose from Hermès where she held the role of European Managing Director.

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Planning Consumer Management Marketing 277

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. Self-serve kiosks and mobile apps integrate digital technology for a well-rounded and exciting customer experience.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

365 Retail

NOVEMBER 7, 2023

This approach is designed to enhance the customer experience, making it easier for customers to navigate the variety of styles and find the flooring that best suits their lifestyle and budget. We’re continuing to offer customers a gorgeous collection of floors suitable for all budgets and design styles.”

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Customer Experience Shopping ATS 104

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

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Boutique ATS Customer Experience Management 109

365 Retail

MARCH 15, 2024

Prior to joining MATCHESFASHION, Beighton lead ASOS as its CEO between 2015 and 2021, and during his tenure he helped grow the pureplay retailers from a £178million turnover business to a £3.9billion revenue retailer with 15,000 employees.

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ATS Fashion Customer Experience Consumer 57

A1 Retail

MARCH 7, 2024

Prior to joining MATCHESFASHION, Beighton lead ASOS as its CEO between 2015 and 2021, and during his tenure he helped grow the pureplay retailers from a £178million turnover business to a £3.9billion revenue retailer with 15,000 employees.

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ATS Fashion Customer Experience Consumer 64

Inside Retail

APRIL 7, 2024

The organisation has supported about 2500 young people since its foundation in 2015 and while it accepts philanthropy, endeavours to be as independent as possible, retaining control of its own destiny and never being reliant on others to continue the work it does.

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Finance Fulfillment Planning Customer Experience 264

VMS

APRIL 22, 2021

Travel lifestyle brand Away (New York) has appointed Jen Rubio, co-founder of the brand in 2015, as CEO, according to a press release. Willensky will lead the brand’s e-commerce, merchandising, retail, customer experience and international teams.

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Returns Visual Merchandising Customer Experience Consumer 103

Inside Retail

JUNE 13, 2023

NL: Yoox was founded in Milan and Net-a-Porter was founded in London, and later merged in 2015. We reach our customers with tailored communications and content, embedding local specificities deep into our service model, with a localisation strategy to expand our presence in new markets. How do you approach customer service at YNAP?

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Merchant Services Payment Services Fashion Customer Experience 245

Inside Retail

DECEMBER 20, 2023

Neves elaborated, stating, “We are thrilled to be partnering with such a respected Fortune 200 company that is committed to investing in innovations that transform all aspects of the customer experience with Farfetch.” The post Analysis: What Coupang’s acquisition means for Farfetch appeared first on Inside Retail Australia.

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Boutique Clienteling Fashion Customer Experience 130

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

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Wholesale Management Customer Experience Planning 70

Inside Retail

MAY 18, 2021

Ristovski started SubTrux in 2015 to help businesses manage different delivery providers and their own vehicles all from the one platform. This is backed by and recorded via live maps, ETA notifications, vehicle monitoring, real-time track and trace, customer to driver messaging and a tailored suite of business critical reporting tools.

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Drop-Shipping Customer Experience Shipping Management 147

Inside Retail

JULY 19, 2023

I think all brands really care about how they can provide the best possible customer experience – and a uniform plays a key part in how a brand presents itself,” she said. “If Modern take to uniforms According to Rodgers, there have been a number of key milestones which have propelled the business forward.

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Planning Telecommunications Fashion Wholesale 246

Retail TouchPoints

MARCH 15, 2022

Originally developed by Google in 2015, accelerated mobile pages (AMP) is open source technology designed specifically to boost how fast pages load on smartphones and tablets. Three years later, Google introduced AMP for email, which enables senders to include AMP components to create interactive email experiences for recipients.

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Marketing Dead-Stock Payment Services Advertising 261

Retail TouchPoints

AUGUST 7, 2020

For five years beginning in 2015, Amazon turned its July Prime Day, which stretched from a one-day to a two-day event last year, into the Black Friday of the summer, prompting an increasing number of retailers to counter-program with their own special discounting events.

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Promotions Management Consumer ATS 211

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

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Department Stores Supermarket Management Marketing 246

Inside Retail

JULY 25, 2021

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An Thanks to an injection of funds in 2015, the brothers were able to invest in technology and marketing to scale their offering. The rise of the art-lennial.

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Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

SEPTEMBER 6, 2022

Prior to Synchrony’s separation from GE in 2015, he served as head of the Central Region for GE Capital overseeing the leveraged finance and equipment finance businesses. Nalluswami earned a bachelor’s degree in mechanical engineering from University of Maryland.

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Merchant Services Payment Services Finance Shopping 256

365 Retail

OCTOBER 24, 2023

The store features an array of enhancements aimed at elevating the customer experience, including a modern layout, digital screens, and personalised ribbon machines. The Perfume Shop has launched its revamped store at St Nicholas Shopping Centre in Sutton.

Shopping 62

Shopping ATS Location Customer Experience 62

Retail TouchPoints

MARCH 4, 2022

To give an example, Google Photos (rightfully) came under fire in 2015 after it tagged two Black people as gorillas. If you feed an algorithm millions of photos of a chair, for instance, it will be able to determine if images contain chairs or not. It also incorporates practical knowledge pulled from up-to-the-minute business headlines.

Consumer 265

Consumer Customer Experience Shopping Marketing 265

Retail TouchPoints

APRIL 1, 2022

Ensuring customers that they will get the same personalized experience each time they shop is a huge part of building brand loyalty and encouraging repurchases. In 2015 he co-founded parcelLab to create a platform that would help brands build engaging customer experiences around complex operational processes and data.

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Fulfillment Shipping Returns Promotions 238

Inside Retail

SEPTEMBER 27, 2023

In the heart of Hong Kong, where the bustling finance world meets the city’s rich tapestry of artistic expression, Lululemon’s flagship store at IFC mall stands as a testament to the brand’s evolution since it opened its doors in 2015. billion to US$12.5 billion by 2026,” Pope noted.

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Planning Finance Apparel Marketing 130

Retail TouchPoints

NOVEMBER 11, 2021

MVP was founded in 2015 by Fox Sports NFL Insider Jay Glazer and former Green Beret and Seattle Seahawk Nate Boyer to help address the challenges that combat veterans and former professional athletes face in life’s transitions once the uniform comes off.

Consumer 244

Consumer Customer Experience Promotions ATS 244

Inside Retail

DECEMBER 2, 2021

Hillberg joined SurfStitch as merchandise manager in 2014, before becoming general manager in 2015 and managing director in 2018. The shared services department he helped set up will oversee operations in SurfStitch, Lego, Ginger & Smart, and Pumpkin Patch, as well as help enable new acquisitions.

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Fashion Management Accounting Customer Experience 130

365 Retail

JULY 10, 2023

The UK’s renowned speciality retailer is breathing new life into the customer experience with a sleek redesign and enhanced services. The Dublin store, for instance, features energy-efficient LED lighting, aligning with the company’s commitment to reducing their energy consumption by 30% by 2030 compared to 2015 levels.

Shopping 44

Shopping ATS Customer Experience Management 44

A1 Retail

FEBRUARY 22, 2023

wide and significantly increase the speed and efficiency of the ‘out of gauge’ parcel sorting process The Have Your Say feedback programme, which launched in 2015, is the most accurate way to measure Yodel’s service levels and customer satisfaction as it is independently moderated and based on real customer interactions with the business.

Customer Experience 98

Customer Experience ATS 98

Inside Retail

JULY 25, 2022

Pre-Covid, physical retail excellence was centred around creative, immersive experiences and sometimes rather glamorous product ranges. Given the fast-changing role of pharmacies in the current environment, it’s understandable.

Customer Experience 130

Customer Experience Shopping Management ATS 130

365 Retail

AUGUST 17, 2023

The sought-after British vodka brand celebrated for its signature golden bottles is working with Huboo to meet huge online demand and further accelerate its fast-growth global journey which began in 2015 when the company was founded by friends Jackson Quinn and Charlie Morgan.

Fulfillment 52

Fulfillment Shipping Consumer Marketing 52

VMS

DECEMBER 9, 2022

The rebranded and updated location is a result of Christy Sports acquiring the Flatiron Sports location in 2015, highlighting the company’s continued success and expansion in the region. It will continue the Flatiron Sports legacy of providing best-in-class customer service with the same trusted team, now under the Christy Sports banner. “The

Outdoor 52

Outdoor Location Customer Experience Shopping 52

Retail Focus

APRIL 4, 2021

Our Farfetch Platform Solutions (FPS) and Store of the Future Teams have worked with Browns to bring FARFETCH’s state-of-the-art omnichannel retail technologies to the store to serve the changing needs of the luxury customer – both online and in this incredible physical space. What we do is instinctively Browns.

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Fashion Boutique Customer Experience Location 162