Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

Boutique 109

Boutique ATS Customer Experience Management 109

Inside Retail

JULY 19, 2023

As part of the arrangement, Glow obtained 51 per cent ownership of Cargo Crew, with the brand retaining full management control. Also important was the fact that Cargo Crew was able to maintain full management control of the brand “The way we see it is that Glow is a majority investor and a true partner.

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Planning Telecommunications Fashion Wholesale 246

Retail Gazette

JUNE 25, 2023

// Gymshark chief commercial officer Niran Chana leaves the retailer // Chana joined the retailer over eight years ago as a customer service manager Gymshark chief commercial officer Niran Chana has left the sportswear giant after eight years.

Wholesale 72

Wholesale Management Customer Experience Planning 72

Inside Retail

MAY 18, 2021

said Chris Ristovski, founder and CEO of delivery management platform SubTrux. . Ristovski started SubTrux in 2015 to help businesses manage different delivery providers and their own vehicles all from the one platform. Customer experience. For today’s customers, one of the top priorities is information.

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Drop-Shipping Customer Experience Shipping Management 147

Inside Retail

DECEMBER 20, 2022

How involved will Anchorage be in the management of David Jones going forward? Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Still, some other key questions about the sale remain unanswered.

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Department Stores Supermarket Management Marketing 246

Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Inside Retail

DECEMBER 2, 2021

SurfStitch managing director Justin Hillberg steps down. Justin Hillberg, managing director of shared services at SurfStitch-owner Alquemie Group, is stepping down from his role leading the surf brand’s restructure at the end of this week. PepsiCo Australia and NZ welcomes new CEO from US business.

Fashion 130

Fashion Management Accounting Customer Experience 130

Retail TouchPoints

APRIL 1, 2022

Owning the customer journey from start to finish allows brands to differentiate themselves through an engaging experience, especially as supply chain issues continue to disrupt fulfillment and create delays. It’s not enough to solely collect the data. It needs to be cleaned, harmonized and analyzed before it can be actionable.

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Fulfillment Shipping Returns Promotions 247

Retail TouchPoints

AUGUST 7, 2020

The new promotion, “ The Big Summer Sale Event ,” is actually “a range of different deals launching over the next few weeks,” said Nell Rona, Public Relations Manager for Amazon in an interview with Retail TouchPoints. She said the sales, which launched at the beginning of August, run through Labor Day.

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Promotions Management Consumer ATS 213

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you approach customer service at YNAP?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

365 Retail

OCTOBER 24, 2023

The store features an array of enhancements aimed at elevating the customer experience, including a modern layout, digital screens, and personalised ribbon machines. All principal contractors working on the site are ISO14001 accredited, ensuring compliance with waste management and environmental impact guidelines.

Shopping 62

Shopping ATS Location Customer Experience 62

Retail TouchPoints

MARCH 15, 2022

Originally developed by Google in 2015, accelerated mobile pages (AMP) is open source technology designed specifically to boost how fast pages load on smartphones and tablets. Three years later, Google introduced AMP for email, which enables senders to include AMP components to create interactive email experiences for recipients.

Marketing 270

Marketing Dead-Stock Payment Services Advertising 270

Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site.

Payment Services 236

Payment Services Apparel Inventory Management Department Stores 236

Retail TouchPoints

DECEMBER 25, 2020

In a time when industry standards and strategies are changing almost weekly, labor costs continue to rise, bringing headaches to the minds of grocery industry leaders and management teams alike. One area of wasted labor costs comes from scheduling issues that chip away at both management and your associate team’s time.

Grocer 214

Grocer Management Checkout Shopping 214

365 Retail

JULY 10, 2023

The UK’s renowned speciality retailer is breathing new life into the customer experience with a sleek redesign and enhanced services. The Dublin store, for instance, features energy-efficient LED lighting, aligning with the company’s commitment to reducing their energy consumption by 30% by 2030 compared to 2015 levels.

Shopping 44

Shopping ATS Customer Experience Management 44

Inside Retail

JULY 25, 2022

Pre-Covid, physical retail excellence was centred around creative, immersive experiences and sometimes rather glamorous product ranges. Before the Covid-19 vaccination rollout, Terry White’s core customer base was made up of over-50s, but since then, close to half of all bookings for patients have been under the age of 39.

Customer Experience 130

Customer Experience Shopping Management ATS 130

Inside Retail

JULY 31, 2022

Founded in 2015, Bloomthis is an online florist in Malaysia specialising in handcrafted designer flowers, artisanal gifts and gourmet food on-demand. Husband and wife team Giden Lim and Penny Choo have focused on creating a joyful, easy-to-use gifting experience, with their proprietary technology and same day delivery service. “At

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Management Consumer Customer Experience Location 130

Cisco Retail

JULY 21, 2021

million kilometers of managed network, Enel Group is the largest electricity distribution company in the world. Enel has the biggest customer base of any private utility in the world, with 70 million electricity and gas customers. With 74 million users and more than 2.2 Cisco: What was your initial reaction to using CX Cloud?

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Telecommunications ATS Planning Management 145

VMS

DECEMBER 9, 2022

The rebranded and updated location is a result of Christy Sports acquiring the Flatiron Sports location in 2015, highlighting the company’s continued success and expansion in the region. It will continue the Flatiron Sports legacy of providing best-in-class customer service with the same trusted team, now under the Christy Sports banner. “Our

Outdoor 52

Outdoor Location Customer Experience Shopping 52

Inside Retail

OCTOBER 13, 2021

Politix has been undergoing a slow and steady digital transformation since 2015, when the Melbourne-based menswear retailer first started selling products online. Prior to that, its website was merely a digital catalogue where customers could see the latest products available in-store. That isn’t as strange as it sounds.

Shopping 130

Shopping Apparel Shipping Accounting 130

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide.

Merchant Services 356

Merchant Services Payment Services Checkout Consumer 356

VMS

NOVEMBER 17, 2021

Based in New York, Lester Gassert joins the team in the role of vice president of sales, along with Liza Harper, in the role of sales support manager. The two impressive new hires are equipped with extensive experience on the business side of the design industry.

Visual Merchandising 52

Visual Merchandising Accounting Customer Experience Management 52

Inside Retail

AUGUST 1, 2022

Shopee, which is number one in the six other South-east Asian markets in which it operates, arrived in Indonesia in 2015, which was six years after the launch of Tokopedia. GoTo is relying heavily on its ability to use local logistical advantages to provide consumers with what it calls “hyperlocal” experiences. And with 2.5

Merchant Services 130

Merchant Services Dead-Stock Payment Services Marketing 130

Independent Retailer

JUNE 21, 2022

Brands will have to adjust their strategies and take steps to mitigate these risks by strengthening and transforming the customer experience. . Brands that invest in their returns customer experience journey are five times more likely to drive repeat visits to their site or receive higher customer satisfaction scores.

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Returns Shipping Customer Experience Consumer 52

Indigo 9 Digital

SEPTEMBER 7, 2022

Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. Under this model brands have more control over merchandising, pricing and the customer experience.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Mass Relators

JUNE 22, 2022

He joined the company in 2005 to build out our Consumables business, launched AmazonFresh in 2007, and in 2015, took on leading all of our North American Consumer business. He is a builder of great teams and brings substantial retail, grocery, demand generation, product development, and Amazon experience to bear.

Fulfillment 52

Fulfillment Finance Consumer Store Operations 52

Retail TouchPoints

FEBRUARY 5, 2024

The reasons are many: sustainability , cost savings , delivery efficiency and a better customer experience (for both of Amazon’s customers — the end consumer and its third-party sellers). Since 2015, Amazon has avoided using more than 2 million tons of packaging material as a result of SIPP and other packaging innovations.

Fulfillment 282

Fulfillment Drop-Shipping Shipping Customer Experience 282

Mass Relators

JULY 11, 2022

He joined the company in 2005 to build out our consumables business, launched AmazonFresh in 2007 and, in 2015, took on leading all of our North American Consumer business. He is a builder of great teams and brings substantial retail, grocery, demand generation, product development and Amazon experience to bear.

Fulfillment 40

Fulfillment Finance Store Operations Consumer 40

A1 Retail

NOVEMBER 18, 2021

“With supply chain constraints this holiday, brands adopting an integrated omni-channel approach will be able to manage their inventory and fulfill orders as expected to ensure a strong customer experience, helping to drive loyalty.”

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Small Biz Trends

NOVEMBER 28, 2022

It all began with Buy and Sell Groups that were launched in 2015. An advantage here over other marketplaces is the personalized customer experience. If you create an ad in the Meta Ads Manager, it will appear in Marketplace too. Remember to respond to your customers within two business days. Entertainment.

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Payment Services Accounting Shipping Location 111

Retail Gazette

AUGUST 15, 2023

According to managing director of commercial Bridget Lea, the format welcomes in “a new EE” focusing on “fulfilling all our consumer tech needs”. ” Department store John Lewis expanded into phones in 2015, selling the latest handsets and phone contracts as it looked to grab a share of the market.

Shopping 98

Shopping Dead-Stock Department Stores Marketing 98

Mass Relators

MAY 11, 2022

MISSISSAUGA, Ontario — Walmart Canada has named four executives to new leadership roles as part of a push to “transform the customer experience for millions of customers in-store and online,” the company said Wednesday. Laurent joined Walmart Canada in July 2015.

Apparel 52

Apparel Promotions Customer Experience Management 52

I Love Fashion

AUGUST 19, 2021

Now that we have established why customer service on social media needs to be more than just ‘good’, let’s touch on some best practices that you may incorporate in your customer service strategy. 4 excellent social media customer service best practices. Protocol for escalations or other customer issues. According to J.D.

Fashion 98

Fashion Shipping Marketing Planning 98

Cisco Retail

APRIL 26, 2021

Cisco launched CDA in 2015 to answer these questions. Smart, hybrid work experiences with integrated collaboration devices. Intelligent customer experiences with digital-first engagement. Security, privacy, management, and insights that are built-in, not bolted-on. But where is the best place to begin?

Customer Experience 84

Customer Experience Location Planning Management 84

Indigo 9 Digital

MARCH 31, 2023

The most famous exit of all time is when Target abandoned 133 stores in 2015 after failing to make the model work after only two years in Canada. Target on the other hand opened 133 stores in Canada within a two-year period ending in 2015. I think the management thought that the expansion into Canada was really more of a distraction.”

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Cisco Retail

DECEMBER 14, 2021

Despite going to the same engineering school in upstate New York, and being from the same state, Christopher , my husband, and I had never interacted until we joined Cisco as Software Engineering Interns through the IT University Program in 2015. We both made a big shift last year to explore different parts of the company.

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Promotions Management Planning ATS 52