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The Crucial Piece of the ‘Mixed Used’ Mall that No One’s Talking About: Logistics and Fulfillment

Retail TouchPoints

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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How DoorDash is Growing by Advancing its ‘Local Commerce’ Mission

Retail TouchPoints

When DoorDash launched in 2013, it was all about restaurant delivery. And then how do you fulfill that in a really high-quality way? Imagine the differences in fulfilling a $100 order of sushi — small, really delicate, but not heavy — to ordering $100 of groceries to ordering $100 of mulch or $100 of beauty products from Sephora.

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Reports: Amazon Delays or Cancels 16 Warehouse Openings as Ecommerce Spending Slows

Retail TouchPoints

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. In March, year-over-year ecommerce sales actually declined for the first time since 2013. This scaling back follows a disappointing Q1 2022, during which the ecommerce giant reported a $3.8

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Amazon Reveals First Locale to Receive Prime Air Drone Deliveries

Retail TouchPoints

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. The company’s vision for drone delivery involves a vast fulfillment network of drones across the country, but the logistics of creating such a service are complicated, not least because of the volume of other airborne objects.

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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As As we grow, we want to be the best we can be.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

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