2013 Customer Experience Fulfillment Returns 
Retail TouchPoints
NOVEMBER 8, 2022
In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.
Retail TouchPoints
JUNE 13, 2022
Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. The delivery drone will fly to the designated delivery location, descend to the customer’s backyard and hover at a safe height. It will then safely release the package, rise back up to altitude and return to base.
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Retail Bound
APRIL 13, 2024
It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Mistakes may take longer to rectify Not having inventory in-house means the process of dealing with back-orders, lost shipments, and returns can be troublesome.
Retail TouchPoints
NOVEMBER 8, 2022
“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.
Retail TouchPoints
AUGUST 9, 2023
The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.
Retail TouchPoints
OCTOBER 18, 2022
Our ESG strategy is intentionally connected to the growth of our industry-leading brands, corporate strategy and culture in order to generate shareholder returns with a purpose. In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations.
Inside Retail
JULY 17, 2022
The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally.
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