Inside Retail

NOVEMBER 10, 2024

The perfume and fragrance goods brand , known for its unique range of products inspired by non-traditional scents like paper, moss and milk, entered the retail scene in 2013 after a successful Kickstarter campaign. The elemental, atypical and inclusive nature of the brand is really resonating with consumers.

Consumer 130

Consumer Beauty and Health Fashion Marketing 130

Retail TouchPoints

APRIL 5, 2022

“Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

JUNE 20, 2023

where he served as President and CEO since 2013. Prior to Logitech, Darrell held international leadership roles of increasing responsibility at Procter & Gamble, including President of Braun. Interim President and CEO Benno Dorer, who has served in this role since December 2022, will remain a VF Board member.

Marketing 278

Marketing Management Consumer ATS 278

Inside Retail

NOVEMBER 13, 2024

By fiscal 2013, Vera Bradley was generating $541 million in annual revenue, but this proved to be the peak, and the brand found itself rapidly shrinking after this point. Annual revenue hit a low of $416 million in 2019 and has been up and down since Covid, but consolidated net revenue was $470.8 How did Vera Bradley fall off?

Accessories 130

Accessories Promotions Consumer Marketing 130

Inside Retail

AUGUST 3, 2023

Cusack brings a wealth of experience across many sectors, having served as CMO at Alquemie Group and head of International Business for Retail Apparel Group, along with a career highlight of building and running her own apparel business – Bondi Bather Swimwear.

Apparel 245

Apparel Consumer ATS Accessories 245

Retail TouchPoints

APRIL 16, 2021

The Carlyle Group , one of the largest private-equity funds in the world, has acquired a majority stake in clean cosmetics brand Beautycounter — a transaction that values the company at $1 billion. in targeted industries, including consumer, media and retail. Equity capital for the investment came from Carlyle Partners VII, an $18.5

Consumer 262

Consumer ATS 262

Inside Retail

APRIL 13, 2025

At a recent Future50 event hosted by BeautyMatter , Matthew Malin, the founder of Malin + Goetz, Margo Parsiegla, the chief executive officer of Amouage and Amy Errett, the founder and CEO of Madison Reed, spoke about the importance of the in-store shopping experience. There are 95 Madison Reed salons spread out across the US as of 2025.

Boutique 130

Boutique Clienteling Shopping Consumer 130

Retail TouchPoints

SEPTEMBER 20, 2024

The findings indicate that these platforms engage in “vast surveillance of consumers in order to monetize their personal information while failing to adequately protect users online, especially children and teens.” Not surprisingly the report found that the nine companies in question collected and could indefinitely retain troves of data.

Consumer 264

Consumer Accounting Advertising Social Commerce 264

Retail TouchPoints

MARCH 12, 2021

With a focus on serving consumer and tech companies, Clerisy has made its first investment in Dormify , the dorm room and home décor ecommerce brand. Dormify, which launched in 2013, has become a destination home décor and lifestyle brand for Gen Z consumers who are living in dorms and small spaces.

Accessories 264

Accessories Apparel Consumer Marketing 264

Retail TouchPoints

JULY 25, 2024

By integrating points and badges for various activities, Sephora employs a simple and effective tactic that appeals to consumers across all levels of tech-savviness. But if your consumers are less interested in crossing that bridge, then lower-lift tactics like spinning a discount wheel might resonate better.

Merchant Services 278

Merchant Services Consumer Accounting Promotions 278

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces.

Wholesale 277

Wholesale Consumer Marketing Planning 277

Retail TouchPoints

JULY 5, 2022

Amazon has delayed or canceled plans for at least 16 U.S. The reductions may be in response to reduced consumer spending. In March, year-over-year ecommerce sales actually declined for the first time since 2013. However, we continue to face a variety of cost pressures in our consumer business.”. year-over-year.

Fulfillment 305

Fulfillment Planning Customer Experience Consumer 305

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. Look at what your customers value the most and make sure your loyalty program is delivering.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

365 Retail

APRIL 8, 2025

The brand, founded in 2013 by former professional footballers Steven Robb and Mark Corcoran, has gained popularity for its trend-led streetwear. Opening at Silverburn and expanding our presence in our home city is a special milestone for us,” he said. million visitors, reflecting increased consumer interest and footfall.

ATS 64

ATS Fashion Accessories Location 64

Retail TouchPoints

FEBRUARY 4, 2022

Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. Data-driven AI is part of the remedy for this challenge, but even the best AI tools need support from human intuition to drive truly powerful marketing efforts, according to Amy Heidersbach, Chief Marketing Officer at Persado.

Retail Marketing 312

Retail Marketing Marketing Promotions Consumer 312

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

NOVEMBER 8, 2022

But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Inside Retail

JUNE 11, 2024

Declan Ee: When we started in October 2013, there were four of us in a tiny, 84sqm basement, trying to build a global luxury brand. At that time, it was the launch of everything bespoke – bespoke tailoring, bespoke cocktails – so we thought we could be a cool little bespoke underground furniture brand. DE: There are so many.

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Retail TouchPoints

AUGUST 8, 2024

Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, connecting with your customers beyond your store and/or website is an invaluable opportunity for creating one-to-one engagement and bringing your brand to life. 3 Benefits per Message: Explain each supporting message with benefits to the consumer.

Marketing 276

Marketing Consumer Shopping ATS 276

Inside Retail

APRIL 29, 2021

Australian clean beauty brand Frank Body has its sights set firmly on conquering the Chinese market after clinching a deal with Shanghai-based private equity firm EverYi Capital, valuing the brand at around $100 million. We mean something quite different to the US consumer than what we do to the Australian consumer.

Consumer 238

Consumer Marketing Management ATS 238

Retail TouchPoints

DECEMBER 15, 2021

These recent developments indicate growing momentum behind the idea of resale in luxury, a sector that had been more resistant to the idea than those at the lower end of the price spectrum. Rebag’s Series E round was led by private equity firm Novator, with participation from existing investors including General Catalyst.

Jewelry 262

Jewelry Kiosk Fashion Consumer 262

Retail TouchPoints

JULY 17, 2024

Sarah LaFleur started the brand in 2013 to provide functional, comfortable yet stylish workwear for the modern woman. Identifying New Messaging Opportunities Armed with an expanded product set, M.M.LaFleur also has had to evolve its marketing positioning and approach to focus on the holistic needs and lifestyles of its consumers.

Marketing 278

Marketing Consumer Planning Customer Experience 278

Retail TouchPoints

OCTOBER 21, 2022

For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. And with 50% of global spending in the U.S.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

JUNE 13, 2024

PayPal acquired Venmo in 2013 and then was spun off from Ebay into its own company in 2015, so today’s announcement represents a real full-circle moment for the marketplace. The ability to pay with Venmo at checkout continues Ebay’s push toward tapping into a younger demographic with Venmo’s heavy adoption among Gen Z and millennials.”

Merchant Services 280

Merchant Services Payment Services Checkout Marketing 280

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Now they’ve got a taste for the ease and convenience and the thrill of endless parcels arriving at the front door, the appetite to continue is strong. on the NASDAQ.

Consumer 130

Consumer Management Customer Experience Shopping 130

Retail TouchPoints

OCTOBER 6, 2021

The ecommerce marketplace accelerator, founded in 2013 , has more than 900 employees and clients including Panasonic , Pandora , Black Diamond , Skullcandy , KONG and Sorel. Pattern has received $225 million as a minority investment from Knox Lane. We have strong conviction in Pattern’s comprehensive platform and global capabilities.”.

Fulfillment 203

Fulfillment Management Consumer Marketing 203

Retail TouchPoints

OCTOBER 13, 2022

As many direct-to-consumer brands are learning, there is no one-size-fits-all strategy for growth. So many DTC brands start out where a founder saw a niche in the market based on their own personal experiences,” said Nikki Baird, VP of Strategy at Aptos in an interview with Retail TouchPoints. Dallas, Boston and Scottsdale, Ariz.

Wholesale 299

Wholesale Consumer Clienteling Location 299

Inside Retail

NOVEMBER 11, 2021

We are witnessing rapid growth in direct-to-consumer (D2C) sales by brands. Prominent examples include PepsiCo, which has launched two direct-to-consumer websites selling pantry staples and snacks, and Heinz, which now sells bundles of products from its “Heinz to Home” websites in several countries including Australia.

Consumer 130

Consumer Fulfillment Shipping Accounting 130

Retail TouchPoints

OCTOBER 13, 2020

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.

Beauty and Health 279

Beauty and Health Shipping Consumer Target Market 279

Retail TouchPoints

JANUARY 3, 2022

Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience. The Solution: On-Device Authentication. Customers want a world without passwords.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Inside Retail

MAY 15, 2024

With sustainability as the new industry gold standard and guiding principle, runway shows at Australian Fashion Week are starting to get a new look. In its third consecutive runway show at Australian Fashion Week, Anna Quan revealed its new partnership with Ebay Australia and styled archival pieces alongside the Resort ‘25 collection. “I

Fashion 277

Fashion Marketing Consumer ATS 277

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Promotions 278

Promotions Consumer Location Apparel 278

Retail TouchPoints

NOVEMBER 8, 2022

2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. reporting to Levi Strauss & Co. Beginning Jan.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

DECEMBER 12, 2022

Amazon Counter hubs at Rite Aid stores and Amazon Locker+ locations (lockers that are staffed by an Amazon associate) also offer shoppers a range of pickup and return options. Far from capitulation, partnerships like the one Staples is now exploring reflect a more nuanced approach to today’s consumer and retail landscape.

Returns 205

Returns Location Consumer Shopping 205

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 257

Management Wholesale Consumer Marketing 257

Inside Retail

JANUARY 10, 2023

It is also alleged that certain staff were required to work in extreme conditions at the company’s warehouse, to the point where – in some cases –it’s alleged that their skin turned blue from the cold. This process will ensure that – if the employees come forward at a later date – they can obtain back-payments by contacting the organisation.

Payment Services 246

Payment Services Consumer Management Fashion 246

Retail TouchPoints

JUNE 29, 2023

The Staples program is already live at more than half of Staples’ 1,000+ U.S. for Amazon customer returns in collaboration with Staples,” said Gopal Pillai, VP of Worldwide Returns and Recommerce at Amazon in a statement. “Our retail stores and will expand to the full chain by the end of July 2023. Retail in a statement.

Returns 287

Returns Fulfillment Location Planning 287