From Boomers to Zoomers: What each generation wants from e-commerce deliveries
Inside Retail
JUNE 16, 2024
Start by delivering a great customer experience. The research finds that Baby Boomers seek out reputable brands that offer trusted, reliable customer service, with the majority (68 per cent) preferring phone support with representatives based in Australia. Question is, how can you cash in on this lucrative group?
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