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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. consumers would question their loyalty to a supermarket if out-of-stocks became a regular occurrence, the Retail Insight survey suggests. Three in 10 U.S.

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BJ’s Wholesale Club Names Interim Leader President and CEO

Retail TouchPoints

Eddy joined BJ’s in 2007 and assumed the role of EVP and CFO in 2011. Prior to joining BJ’s, Eddy served multinational manufacturing, technology, retail and consumer products companies as a member of the audit and business advisory practice of PwC. Laura Felice — currently SVP and Controller — has been appointed to replace Eddy as CFO.

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Target Names First Chief Growth Officer, Announces Series of C-Level Promotions

Retail TouchPoints

In his new role, he will leverage the expertise he has developed during his time at Target, combined with more than 20 years managing multi-billion-dollar consumer packaged goods brands with MillerCoors, PepsiCo and the Quaker Oats Company, to further accelerate Target’s food and beverage business.

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Dollar General CEO Todd Vasos to retire

Mass Relators

Under Vasos’s leadership, the Company created and delivered on key strategic initiatives including self-distribution of frozen and refrigerated goods (DG Fresh), as well as various non-consumable initiatives, including its newest retail concept pOpshelf, and significant digital expansions.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. Our mission is to drive seamless omnichannel experiences.”

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NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Retail TouchPoints

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Connect With a Vet” was rolled out as a new telehealth service that served consumers and veterinarians equally.

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Amazon names new head for global stores

Mass Relators

He will succeed Dave Clark, the former CEO of Amazon Worldwide Consumer, who is leaving the company to serve as CEO of the supply chain software start-up Flexport. He joined the company in 2005 to build out our Consumables business, launched AmazonFresh in 2007, and in 2015, took on leading all of our North American Consumer business.