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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. Not only do alerts like these help recapture lost sales, but they also maximize associate productivity through effective task management. Three in 10 U.S.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. Our mission is to drive seamless omnichannel experiences.” Now it’s super-simple and easy to use.

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Target Names First Chief Growth Officer, Announces Series of C-Level Promotions

Retail TouchPoints

In his new role, he will leverage the expertise he has developed during his time at Target, combined with more than 20 years managing multi-billion-dollar consumer packaged goods brands with MillerCoors, PepsiCo and the Quaker Oats Company, to further accelerate Target’s food and beverage business.

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Dollar General CEO Todd Vasos to retire

Mass Relators

Under Vasos’s leadership, the Company created and delivered on key strategic initiatives including self-distribution of frozen and refrigerated goods (DG Fresh), as well as various non-consumable initiatives, including its newest retail concept pOpshelf, and significant digital expansions. He has also served as a director of Kirkland’s Inc.

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NRF 2021: High-Level Insights from Lowe’s, Chewy, Alibaba and Wayfair

Retail TouchPoints

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Connect With a Vet” was rolled out as a new telehealth service that served consumers and veterinarians equally.

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Amazon names new head for global stores

Mass Relators

He will succeed Dave Clark, the former CEO of Amazon Worldwide Consumer, who is leaving the company to serve as CEO of the supply chain software start-up Flexport. He joined the company in 2005 to build out our Consumables business, launched AmazonFresh in 2007, and in 2015, took on leading all of our North American Consumer business.

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Amazon names global stores head

Mass Relators

He will succeed Dave Clark, the former CEO of Amazon Worldwide Consumer, who is leaving the company to serve as CEO of the supply chain software start-up Flexport. He joined the company in 2005 to build out our consumables business, launched AmazonFresh in 2007 and, in 2015, took on leading all of our North American Consumer business.