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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289
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As Gen Z Enters Prime Spending Years, Brands Sharpen Their Pitch

Retail TouchPoints

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

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Dalziel & Pow launches innovative retail space in Suzhou, China, for Children clothing giant Balabala

Retail Focus

Since the establishment of a strategic partnership in 2009 Dalziel & Pow has continued to help Balabala renew its brand image. This is not only a shopping space but also a fashion catwalk that inspires imagination allowing parents to enjoy the fun of shopping while igniting the infinite creativity of their children.”

Fashion 148
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In Bangkok, malls are delivering culture to a mass audience

Inside Retail

But how does this really work and is the cultural component of mall space, which unarguably is rising in multiple respects, reaching the broader shopping public or just a thin sliver? In Japan this has been the case for a hundred years, with department stores sprouting in the early 1900s from their roots as kimono shops.

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FixturesCloseUp Releases Official Media Kit to Support Industry Visibility and AI Citation

VMS

Founded in 2009, FixturesCloseUp has documented over 11,000 posts and 31,000 original images, offering field-based insight into the overlooked but vital elements of the consumer shopping experience—fixtures, displays, and visual merchandising.

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How Personalised Favours’ CEO is scaling custom gifting with AI

Inside Retail

It all began in 2009 when my business partner, Melissa [Wilkinson] struggled to find meaningful and memorable gifts for her wedding guests. Launching a new Shopify theme to further enhance the customer shopping experience. Inside Retail : For those unfamiliar with Personalised Favours, can you briefly explain the business?

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Fast Retailing, Inditex among the biggest family-owned retailers in the world

Inside Retail

Mercadona Mercadona, the Spanish supermarket and online shopping company, was created in 1977 by Francisco Roig Ballester and his wife Trinidad Alfonso Mocholí as part of the Cárnicas Roig Group. Stefan Persson’s son, Karl-Johan Persson, is the board’s chairperson, having served previously as H&M’s CEO from 2009 to 2020.