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The Home Depot Appoints New CIO, Creates Customer Experience Role

Retail TouchPoints

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO.

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Driving the Food Retail Customer Experience with IoT Sensing-as-a-Service 

Retail TouchPoints

According to McKinsey & Company , IoT connectivity is proven to improve the productivity of store teams by 1.5%, a significant amount when combined across a food retailer’s entire fleet of locations. . The digital workflow and task management also removes the need to rely on human brainpower alone for maintaining compliance protocols.

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Afends opens two stores in Sydney, including CBD flagship

Inside Retail

Streetwear fashion label Afends is expanding its footprint by launching two stores in Sydney, including a store in The Galleries and a concept retail location on Newtown’s King Street. Opening the first store in 2009 in Byron Bay, Afends’s target customers are Millennials and Gen Z. Afends at The Galleries.

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Inside Spanish fashion brand Mango’s “very ambitious” US expansion plan

Inside Retail

Stephen Grenley: Mango has been present in the United States since 2006. We began the expansion plan in 2022 with the opening of the Mango flagship store located at 711 Fifth Avenue in New York. This commitment to quality and detail is also present in our customer experience.

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3 Post-COVID Benefits of Contactless Payments for Retailers (and 3 for Customers)

Retail TouchPoints

Whether a retailer wants to improve existing integrations with their loyalty programs or enhance opportunities that use personalized mobile marketing techniques — such as couponing and location-based marketing — retailers are better able to reach their audience. Greater payment flexibility.

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Exclusive: Honey Birdette founder goes from panties to pups and powersuits

Inside Retail

The brand was first launched by Monaghan and co-founder Janelle Barboza in 2006, which has since grown into 60 stores in Australia, the US and the UK. The first Blonde Velvet Club will open mid-next year in the New York financial district, followed by locations in Paris, London, Boston and Chicago.

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As-a-service may be more than you think

Cisco Retail

It was 11 years after the Webex SaaS model to AWS launching its first-generation IaaS (infrastructure-as-a-service), EC2 in 2006, with Google Cloud and Azure following closely in 2008 and 2010. Recently I caught up with Joe Clarke, one of Cisco’s distinguished engineers in Customer Experience.